Previous incidents

Resolved We have validated that AMP is working as expected now and all platforms are working as expected and all platforms are all operational now. 10:17am EDT

Monitoring We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT

Identified We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This ...

Monitoring We have put in a fix and are validating everything is working as expected now regarding the transactions. 4:38pm EDT

Identified We have identified the issue and are working to have the transactions fixed very soon. 4:35pm EDT

Investigating We are investigating an issue with Absolute Sales and the transactions finalizing. The teams are working to resolve the issue as soon as possible. 4:30pm EDT

We have identified on app.openlane.com with Absolute Sales transactions n...

Resolved We have validated the performance as good now and the search load times are working as expected. 12:28pm EDT

Identified and Monitoring We have identified the US Marketplace search results with pages slow to load. We have implemented a fix and are seeing improved page load times and we are monitoring to ensure stability. 12:10pm EDT

Resolved We have validated purchases are visible now and have resolved the incident. 6:32pm EDT

Monitoring We seeing improvement, but are not seeing a full recovery yet on the Purchases page. The engineering team is still working on a permanent fix to resolve the issue. 5:57pm EDT

Identified We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating t...

Resolved We have validated this issue has resolved and all the Selling pages are loading as expected now. 11:35am EST

Monitoring We have implemented the change and are validating the Sell pages are working as expected now. 11:16am EST

Identified We have identified the issue and are working on implementing a fix to resolve as soon as able. 11:07am EST

Investigating We are investigating an issue with the some of the pages in the Selling section. 10:45am EST

We have received...

Resolved We have confirmed the bid issue is now fixed and have resolved the incident. 3:57pm EST

Monitoring We have identified the issue and have implemented a change, we are working to validate bids are able to be placed as expected now. 3:26pm EST

Investigating We are investigating an issue that has been reported with users unable to place bids on Private Labels. The team is working to resolve as soon as possible. 2:58pm EST

We have received reports from some private labels t...

Resolved
We have confirmed the forced updates have been pushed to all users and are able to login and we are resolving this incident. 6:10pm EST

Monitoring
- Update The Apple Store update is now available as well and ready for users to update when able. We will be doing a forced update here soon so when a user opens the app, they will be directed to the phone's app store, and download the update. Like Android, users may need to close the ADESA Marketplace App and then reopen, and...

Resolved We have confirmed issue is resolved and registrations are flowing as expected now. 3:34pm EST

Monitoring We have made a change which should resolve this issue, and we are validating this now. 3:24pm EST

Investigating The technology team is researching an issue with new user registrations and we working to resolve as soon as able. 2:22pm EST

We have received reports of new user registrations on the US Open Marketplace. 2:14pm EST

Resolved We have confirmed platform performance is stable and are no longer seeing the slow page load times and all functionality of the site is working as expected. 4:30pm EST

Monitoring Our remediation and third party service provider changes have gone into production and we are monitoring platform stability. We are still seeing some slowness, but are expecting improvement with page load times overall to continue. 4:11pm EST

Identified We have identified an issue that is causi...

Resolved We have resolved the issue and have confirmed all bidding and buying activity going forward is working as expected. Due to the system issues, we've made the decision to extend our auction through tomorrow (Feb 25th) at 5:00pm EST. Don't worry! Your bids will be carried over - though vehicles that hit their reserve AND went into overtime were automatically sold! We apologize for any disruption to your plans 8:00pm EST

Identified We have identified an issue on the US Open Mar...