Previous incidents

Resolved We have resolved the issue. Teams are still working on some follow-up items, but all Auction timers are good now. 4:39pm EST

Identified We have identified the root cause of the issue and are working on steps to prevent from the timers from not displaying accurately. 4:19pm EST

Investigating We are investigating an issue where timers for the 45 minute auctions are not displaying correctly in the Active tab. All timers for all vehicles are now reflecting accurately, and...

Resolved We have validated all vehicles are available in Active now and all sale activity can resume normally. 12:04pm EDT

Monitoring We have implemented a fix and are monitoring the search results are populating as expected. 11:58 EDT

Identified We have identified the issue and are working on a fix to populate the Active sale vehicles. 11:45am EDT

Investigating The technology teams are looking as to why not all vehicles are appearing in the Active tab on app.openlane.ca. ...

Resolved We have validated the sites are operational now and working as expected. 4:47pm EST

Monitoring We have performed restorative measures and the sites are now loading. The teams are validating everything is working as expected. 4:39pm EST

Identified We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST

Investigating We are investigating an issue with OPENLANE sites not loading. The team is investigating to res...

Resolved We have confirmed login functionality has returned to normal and have resolved the issue. 9:55am EST

Monitoring We have made an change on our side and are seeing successful logins and are monitoring for stability now. 9:48am EST

Identified The teams have identified the issue and are working on a solution to resolve issue. 9:38am EST

Investigating Teams are working on resolving an issue where many users are unable to login to app.openlane.com. 9:32am EST

We have i...

Resolved We have confirmed GateApp and AMS are working as expected again. 12:53pm EST

Monitoring The teams has completed a restart that should be restoring service, teams are working on validating this is working as expected now. 12:39pm EST

** Investigating** We are investigating an issue impacting some Canada VLC locations. Team is working to restore the service as soon as able. 12:15pm EST

Teams have received reports of AMS and GateApp not working as expected. 12:10pm EST