Previous incidents
eVIPR and Claim Case Portal Service Disruption
Resolved Mar 25, 2026 at 6:17pm UTC
Resolved We have validated all service functionality is working as expected and platform stability has recovered. 2:17pm EDT
Monitoring We have restored the services and are currently validating all platforms are stable and working as expected. 2:14pm EDT
Identified We have identified an issue with our eVIPR platform and Claim Case Portal. We are working to restore services as soon as able. 2:05pm EDT
We have detected an issue with our eVIPR and Claim Case Portal services. We...
2 previous updates
Canada Open Marketplace Issues
Resolved Mar 18, 2026 at 4:55pm UTC
Resolved We have validated the issues have been resolved and all functionality has recovered as expected. 12:55pm EDT
Monitoring We have fixed the underlying issue and are validating platform stability and all functions are working as expected. 12:44pm EDT
Identified We have identified the root cause and are working on the issue to resolve the issue as soon as able. 12:17pm EDT
Investigating We are investigating an issue with some auction statuses for 45 minute auction sale...
3 previous updates
OPENLANE.ca Issues with Auction Statuses
Resolved Mar 6, 2026 at 3:57pm UTC
Resolved We have validated auction statuses for vehicles are processing as expected now. If there are any remaining auction status changes that are required yet, the Support Teams will assist in making further updates. 10:57am EST
Monitoring We have implemented a fix and we are validating auction statuses for all vehicles are reflecting accurately as expected. We are also reviewing whether any remaining additional changes will be required. 10:34am EST
Identified We have identifi...
2 previous updates
Intermittent Login Issues
Resolved Feb 27, 2026 at 10:01pm UTC
Resolved We have confirmed recovery and users can log in without intermittent issues. 5:01PM EST
Monitoring We have identified the issue and recovery is underway. We will provide another update once full recovery is complete. 4:50pm EST
Investigating An issue has been identified resulting in intermittent login failures for app.openlane.ca 4:40PM EST
2 previous updates
OPENLANE Inspections Operations Scheduling Inspections Issues
Resolved Feb 25, 2026 at 4:42pm UTC
Resolved We have confirmed the inspections schedules are now up to date and inspectors should have assignments on mobile app as expected again. 11:42am EST
Monitoring We have started recovery of the updates relating to inspections schedules. We will provide another update shortly when all inspections scheduled related services are fully back to a stable state. 10:55am EST
Identified We have identified integration issues with processing recently updated and scheduled inspections....
2 previous updates