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Downtime

OPENLANE Canada AMS Suite Issue

Apr 23, 2025 at 1:44pm UTC
Affected services
OPENLANE AuctionTrac
OPENLANE Gate App
OPENLANE AMS Suite

Resolved
Apr 23, 2025 at 2:17pm UTC

Resolved We have validated that AMP is working as expected now and all platforms are working as expected and all platforms are all operational now. 10:17am EDT

Monitoring We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT

Identified We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT

We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT

Updated
Apr 23, 2025 at 2:10pm UTC

Monitoring We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT

Identified We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT

We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT

Created
Apr 23, 2025 at 1:44pm UTC

Identified We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT

We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT