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Degraded

Purchase Records Not Populating for OPENLANE Canada 45 min Auctions

Mar 19 at 01:03pm EDT
Affected services
Canada Marketplace (app.openlane.ca)

Resolved
Mar 19 at 06:32pm EDT

Resolved We have validated purchases are visible now and have resolved the incident. 6:32pm EDT

Monitoring We seeing improvement, but are not seeing a full recovery yet on the Purchases page. The engineering team is still working on a permanent fix to resolve the issue. 5:57pm EDT

Identified We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT

We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT

Updated
Mar 19 at 05:57pm EDT

Monitoring We seeing improvement, but are not seeing a full recovery yet on the Purchases page. The engineering team is still working on a permanent fix to resolve the issue. 5:57pm EDT

Identified We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT

We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT

Updated
Mar 19 at 04:10pm EDT

Monitoring We have implemented a fix, but are not seeing a full recovery yet on the Purchases page. The engineering team is still working on a permanent fix to resolve the issue. 4:10pm EDT

Identified We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT

We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT

Updated
Mar 19 at 01:17pm EDT

Monitoring We have implemented a fix and are validating the Purchases are populating as expected on the Purchases page. 1:17pm EDT

Identified We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT

We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT

Created
Mar 19 at 01:03pm EDT

Identified We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT

We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT