Previous incidents

Resolved We have validated the platform stability, and all pages are loading and logins working as expected now. 10:20am EDT

Monitoring We have implemented a fix and are monitoring and validating the platform remains stable. 10:15am EDT

Identified We have identified the issue and are working to restore the the platform stability. 10:09am EDT

Investigating We are investigating an issue causing login and pages to not load and are working on restoring the platform stability. ...

Resolved We have confirmed everything is working as expected and have resolved the incident. 11:35am EDT

Monitoring We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT

Identified We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT

Investigating We are investigating an issue with app.openlane.ca pages that are slow to load. We are ...

Resolved We have resolved the issue for both AuctionTrac and GateApp mobile applications and both are working as expected. 9:43pm EDT

Identified We have resolved the issue for GateApp and are continuing to restore the AuctionTrac mobile application. 7:20pm EDT

Identified We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT

Investigating We are looking into an issue with the AuctionTrac and GateApp applications i...

Resolved We have validated that AMP is working as expected now and all platforms are working as expected and all platforms are all operational now. 10:17am EDT

Monitoring We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT

Identified We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This ...

Monitoring We have put in a fix and are validating everything is working as expected now regarding the transactions. 4:38pm EDT

Identified We have identified the issue and are working to have the transactions fixed very soon. 4:35pm EDT

Investigating We are investigating an issue with Absolute Sales and the transactions finalizing. The teams are working to resolve the issue as soon as possible. 4:30pm EDT

We have identified on app.openlane.com with Absolute Sales transactions n...

Resolved We have validated the performance as good now and the search load times are working as expected. 12:28pm EDT

Identified and Monitoring We have identified the US Marketplace search results with pages slow to load. We have implemented a fix and are seeing improved page load times and we are monitoring to ensure stability. 12:10pm EDT

Resolved We have validated purchases are visible now and have resolved the incident. 6:32pm EDT

Monitoring We seeing improvement, but are not seeing a full recovery yet on the Purchases page. The engineering team is still working on a permanent fix to resolve the issue. 5:57pm EDT

Identified We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating t...

Resolved We have validated this issue has resolved and all the Selling pages are loading as expected now. 11:35am EST

Monitoring We have implemented the change and are validating the Sell pages are working as expected now. 11:16am EST

Identified We have identified the issue and are working on implementing a fix to resolve as soon as able. 11:07am EST

Investigating We are investigating an issue with the some of the pages in the Selling section. 10:45am EST

We have received...

Resolved We have confirmed the bid issue is now fixed and have resolved the incident. 3:57pm EST

Monitoring We have identified the issue and have implemented a change, we are working to validate bids are able to be placed as expected now. 3:26pm EST

Investigating We are investigating an issue that has been reported with users unable to place bids on Private Labels. The team is working to resolve as soon as possible. 2:58pm EST

We have received reports from some private labels t...

Resolved
We have confirmed the forced updates have been pushed to all users and are able to login and we are resolving this incident. 6:10pm EST

Monitoring
- Update The Apple Store update is now available as well and ready for users to update when able. We will be doing a forced update here soon so when a user opens the app, they will be directed to the phone's app store, and download the update. Like Android, users may need to close the ADESA Marketplace App and then reopen, and...