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Downtime

Canada AuctionTrac and GateApp Mobile Applications Issue

May 3, 2025 at 9:27pm UTC
Affected services
OPENLANE AuctionTrac
OPENLANE Gate App

Resolved
May 4, 2025 at 1:43am UTC

Resolved We have resolved the issue for both AuctionTrac and GateApp mobile applications and both are working as expected. 9:43pm EDT

Identified We have resolved the issue for GateApp and are continuing to restore the AuctionTrac mobile application. 7:20pm EDT

Identified We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT

Investigating We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT

Updated
May 3, 2025 at 11:20pm UTC

Identified We have resolved the issue for GateApp and are continuing to restore the AuctionTrac mobile application. 7:20pm EDT

Identified We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT

Investigating We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT

Updated
May 3, 2025 at 9:45pm UTC

Identified We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT

Investigating We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT

Created
May 3, 2025 at 9:27pm UTC

Investigating We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT