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Degraded

OPENLANE Sites Slow Vehicle Detail Pages Slow to Load

May 14 at 10:34am EDT
Affected services
Canada Marketplace (app.openlane.ca)
OPENLANE Private Labels
ADESA.com (buy.adesa.com)

Resolved
May 14 at 11:35am EDT

Resolved We have confirmed everything is working as expected and have resolved the incident. 11:35am EDT

Monitoring We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT

Identified We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT

Investigating We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT

We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT

Updated
May 14 at 11:29am EDT

Monitoring We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT

Identified We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT

Investigating We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT

We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT

Updated
May 14 at 11:25am EDT

Identified We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT

Investigating We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT

We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT

Created
May 14 at 10:34am EDT

Investigating We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT

We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT