Previous incidents

Resolved We have confirmed issue is resolved and registrations are flowing as expected now. 3:34pm EST

Monitoring We have made a change which should resolve this issue, and we are validating this now. 3:24pm EST

Investigating The technology team is researching an issue with new user registrations and we working to resolve as soon as able. 2:22pm EST

We have received reports of new user registrations on the US Open Marketplace. 2:14pm EST

Resolved We have confirmed platform performance is stable and are no longer seeing the slow page load times and all functionality of the site is working as expected. 4:30pm EST

Monitoring Our remediation and third party service provider changes have gone into production and we are monitoring platform stability. We are still seeing some slowness, but are expecting improvement with page load times overall to continue. 4:11pm EST

Identified We have identified an issue that is causi...

Resolved We have resolved the issue and have confirmed all bidding and buying activity going forward is working as expected. Due to the system issues, we've made the decision to extend our auction through tomorrow (Feb 25th) at 5:00pm EST. Don't worry! Your bids will be carried over - though vehicles that hit their reserve AND went into overtime were automatically sold! We apologize for any disruption to your plans 8:00pm EST

Identified We have identified an issue on the US Open Mar...

Resolved We have resolved the issue. Teams are still working on some follow-up items, but all Auction timers are good now. 4:39pm EST

Identified We have identified the root cause of the issue and are working on steps to prevent from the timers from not displaying accurately. 4:19pm EST

Investigating We are investigating an issue where timers for the 45 minute auctions are not displaying correctly in the Active tab. All timers for all vehicles are now reflecting accurately, and...

Resolved We have validated all vehicles are available in Active now and all sale activity can resume normally. 12:04pm EDT

Monitoring We have implemented a fix and are monitoring the search results are populating as expected. 11:58 EDT

Identified We have identified the issue and are working on a fix to populate the Active sale vehicles. 11:45am EDT

Investigating The technology teams are looking as to why not all vehicles are appearing in the Active tab on app.openlane.ca. ...

Resolved We have validated the sites are operational now and working as expected. 4:47pm EST

Monitoring We have performed restorative measures and the sites are now loading. The teams are validating everything is working as expected. 4:39pm EST

Identified We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST

Investigating We are investigating an issue with OPENLANE sites not loading. The team is investigating to res...

Resolved We have confirmed login functionality has returned to normal and have resolved the issue. 9:55am EST

Monitoring We have made an change on our side and are seeing successful logins and are monitoring for stability now. 9:48am EST

Identified The teams have identified the issue and are working on a solution to resolve issue. 9:38am EST

Investigating Teams are working on resolving an issue where many users are unable to login to app.openlane.com. 9:32am EST

We have i...