Previous incidents

Resolved We have confirmed the sites are stable and all functionality is working as expected. 1:48pm EDT

Monitoring We are seeing the sites stabilized now and are monitoring closely to ensure all functionality is working as expected. 1:32pm EDT

Investigating Our monitoring has detected issues with some pages not loading. We are trying to identify and resolve issue as soon as able. 12:50pm EDT

OPENLANE Technology Team is investigating issues we are seeing with some sites with pa...

Resolved We have validated all functionality is good now and have marked the incident resolved. 6:59pm EDT

Identified We have identified the issue and are working on resolving this as soon as able. 6:16pm EDT

Investigating We are investigating an issue with TradeRev on Open Auction Canada users with seeing 45 minute auction trade statuses. We are working to resolve as soon able. 6:10pm EDT

We have received reports of users unable to view 45 minute auction status. 6:07pm EDT

Resolved Technology teams have confirmed platform stability and applications are responding as expected. 3:42pm ET

Monitoring Technology teams have addressed the issue, and are continuing to monitor recovery. 3:25pm EDT

Investigating We are continuing to investigate issues with our Private Labels that are inaccessible and are working to restore availability as soon as able. We are seeing intermittent improvement. 2:40pm EDT

Technology Teams are looking into issues we are seeing with ...

Resolved The teams have confirmed the platform stability and have caught up on any inspections that were stuck in pending. 10:19am EDT

Monitoring The teams have put a fix in place and are monitoring the platform for stability. 10:10am EDT

Identified The teams have identified the issue and are working on resolving as soon as able. 9:59am EDT

Investigating The technology teams are working on an issue causing pages on autovinlive.com to not load or load slowly. We are also se...

Resolved The technology teams have resolved the issue and all inspections have been received and processed and platform is stable. 11:14am EDT

Monitoring The technology teams have implemented a change and are seeing functionality return to normal with new inspections. We are still investigating inspections from earlier today that are yet to process and working on processing these as fast as able. 10:16am EDT

Identified We have identified the issue and are working on restoring fu...

Resolved We have confirmed the ADESA Clear login issue is now resolved. 1:11pm EDT

Monitoring We have worked with our third party and have restored the ADESA Clear login functionality and users can login via normal login credentials and the legacy ADESA credentials are no longer required. Some users may need to clear the browser cache and cookies. 1:07pm EDT

Identified We have identified the issue and our working with our third party provider to resolve the login issues. We cont...

Resolved: The incident has been resolved and delivery should be occurring as expected. 7:49 PM EDT

Monitoring: Technology teams have put a fix in place and are validating delivery across the workflow. 7:35 PM EDT

Identified: Technology teams have identified the issue and are working to resolve as soon as possible. 7:25 PM EDT

Investigating: Development teams are working on an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT

...

Resolved OPENLANE Technology Teams have resolved the issues and Inspection Assignments and Services are being processed. Some assignments may be delayed, but will catch up over next few hours. 3:58am EDT

Monitoring:
The technology teams have restored all the services and are currently working on the Inspection Assignments and related Inspection Services for the upcoming day. 3:24am EDT

The technology teams are seeing most services return to normal and are working on the remaining se...