Previous incidents

Resolved The teams have resolved the issue and validated all functionality has been restored. 7:47pm EDT

Monitoring Teams have put a fix in place and have restored functionality to the site and are validating stability across the platforms. 7:37pm EDT

Identified Teams have identified the issue and are in progressing of stabilizing the site to full functionality. 7:15pm EDT

Investigating Teams are working on an issue to resolve an issue with the Open Auction US Site as soo...

Resolved We have confirmed the cameras are working as expected again, and all delayed sales are ready to begin running. 9:54am EDT

Monitoring The technology teams have put a fix in place and are validating the cameras for today's sales are all working as expected. All sales that were scheduled for 10:00am EDT and thereafter should begin running at the original scheduled time. 9:45am EDT

Identified The streaming provider has identified the issue and are trying to resolve as soon ...

Resolved The team has validated the fix for the VIN bar code scanning. As a workaround for Driver License Number for checkout, users are to manually enter this in for now. The team is planning on having the scanning function back in service as soon as able. 2:46pm EDT

Monitoring The team has put a fix in that will restore functionality of scanning VIN bar codes, users will need to download the latest iOS version to the device. For check out, the team is still working on a fix for...

Resolved Teams have validated the platform is stable and we have resolved the incident. 3:00pm EDT

Monitoring Team has made an update and the Inspections Portal is available now. Team is working to validate the stability of the platform. 2:10pm EDT

Identified Team has identified the issue and are working to resolve. 1:42pm EDT

Investigating Team is investigating an issue where Inspections Portal is intermittently available. Teams are investigating to resolve as soon ...

Resolved The update is working as expected and users are able to login again. 4:45pm EDT

Monitoring An update has been made to AuctionTrac mobile and users should now be able to login successfully. If you are still experiencing crashes, please try to uninstall and reinstall the mobile app. 4:50pm EDT

Identified The technology teams have identified an issue with AuctionTrac and are working to resolve as soon as able. 2:40pm EDT

We have received reports where users who are ...