Previous incidents

Resolved
We have implemented a fix and mitigated all impacted records. 6:40pm EST

Update: We are implementing efforts to mitigate all impacted records 6:20pm EST

Update: We are still working on efforts to mitigate all impacted records. 5:50pm EST

Update: We are still working to mitigate all impacted records. 5:22pm EST

Update: We have implemented a fix and are working to mitigate all impacted records. 4:54pm EST

OPENLANE has identified an issue where our sale records for Absolute Sal...

Resolved
We have validated app.openlane.ca issues have been resolved and all functionality is working as expected with login and pages loading. 10:20am EST

Monitoring
We have implemented a fix and are seeing pages load as expected and user login activity returning to normal. 10:11am EST

Identified
We have identified an issue with some users unable to login as well as reports with logged in users causing pages to load very slowly on app.openlane.ca 10:02am EST

We have received...

Resolved
We have validated everything regarding dealer funding and arbitration processes are operational and we have resolved the incident. 1:12pm EST

Monitoring
We have taken measures to restore service which was impacting our dealer funding and arbitration processes and continue to validate. 12:40pm EST

Identified
OPENLANE is experiencing some technical difficulties with a third party provider which is affecting our dealer funding and arbitration processes for our 45 minute...

Resolved We have validated all services with the site are operational again and have marked the incident resolved. 10:16am EST

Monitoring We have seen a recovery of services, and we are monitoring and validating all services are operational. 10:09am EST

Identified We have identified an issue related to login and pages loading. We have teams assembled trying to resolve issue as soon as able. 10:00am EST

We are looking into issue related to pages not loading and failures also bei...

Resolved
We have validated our services and functions are back to a stable state and we are monitoring everything to ensure all operations continue to work as expected. 7:07pm EDT

Identified
Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT

Update: Our third party has made progress of service restoration, and we are proactively undert...

Resolved We have validated all services have been restored and functionality with our third party has reached a stable point. We have marked the incident resolved. 5:40pm EDT

Monitoring We continue to see improvements, and we are seeing near full recovery with login and functionality with bidding, buying and auction statuses. 2:45pm EDT

Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction...

Resolved We have validated recovery with login, and are continuing to restore functionality with bidding, buying and auction statuses. We have marked the incident resolved relating to login. 1:15pm EDT

Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 1:05pm EDT

Identified We've identified the issue with a third party service provider. We are working through now on mitigating...

Resolved We have validated all services have been restored and functionality with our third party has reached a stable point. We have marked the incident resolved. 8:19am EDT

Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 8:05am EDT

Identified We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore servi...

Resolved We have validated login has been restored. 6:20am EDT

Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 6:03am EDT

Identified We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 5:01am EDT

Investigating We are investigating an issue with users unable to login to app.openlane.ca. W...