Back to overview
Downtime

Users Unable to Login to app.openlane.ca

Oct 20, 2025 at 3:32pm UTC
Affected services
Canada Marketplace (app.openlane.ca)

Resolved
Oct 20, 2025 at 5:15pm UTC

Resolved We have validated recovery with login, and are continuing to restore functionality with bidding, buying and auction statuses. We have marked the incident resolved relating to login. 1:15pm EDT

Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 1:05pm EDT

Identified We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 11:59am EDT

Investigating We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 11:32am EDT

Updated
Oct 20, 2025 at 5:05pm UTC

Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 1:05pm EDT

Identified We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 11:59am EDT

Investigating We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 11:32am EDT

We have received reports of users unable to login to app.openlane.ca.

Updated
Oct 20, 2025 at 3:59pm UTC

Identified We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 11:59am EDT

Investigating We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 11:32am EDT

We have received reports of users unable to login to app.openlane.ca.

Created
Oct 20, 2025 at 3:32pm UTC

Investigating We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 11:32am EDT

We have received reports of users unable to login to app.openlane.ca.