Previous incidents

Resolved We have confirmed the ADESA Clear login issue is now resolved. 1:11pm EDT

Monitoring We have worked with our third party and have restored the ADESA Clear login functionality and users can login via normal login credentials and the legacy ADESA credentials are no longer required. Some users may need to clear the browser cache and cookies. 1:07pm EDT

Identified We have identified the issue and our working with our third party provider to resolve the login issues. We cont...

Resolved: The incident has been resolved and delivery should be occurring as expected. 7:49 PM EDT

Monitoring: Technology teams have put a fix in place and are validating delivery across the workflow. 7:35 PM EDT

Identified: Technology teams have identified the issue and are working to resolve as soon as possible. 7:25 PM EDT

Investigating: Development teams are working on an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT

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Resolved OPENLANE Technology Teams have resolved the issues and Inspection Assignments and Services are being processed. Some assignments may be delayed, but will catch up over next few hours. 3:58am EDT

Monitoring:
The technology teams have restored all the services and are currently working on the Inspection Assignments and related Inspection Services for the upcoming day. 3:24am EDT

The technology teams are seeing most services return to normal and are working on the remaining se...

Resolved The teams have resolved the issue and validated all functionality has been restored. 7:47pm EDT

Monitoring Teams have put a fix in place and have restored functionality to the site and are validating stability across the platforms. 7:37pm EDT

Identified Teams have identified the issue and are in progressing of stabilizing the site to full functionality. 7:15pm EDT

Investigating Teams are working on an issue to resolve an issue with the Open Auction US Site as soo...

Resolved We have confirmed the cameras are working as expected again, and all delayed sales are ready to begin running. 9:54am EDT

Monitoring The technology teams have put a fix in place and are validating the cameras for today's sales are all working as expected. All sales that were scheduled for 10:00am EDT and thereafter should begin running at the original scheduled time. 9:45am EDT

Identified The streaming provider has identified the issue and are trying to resolve as soon ...

Resolved The team has validated the fix for the VIN bar code scanning. As a workaround for Driver License Number for checkout, users are to manually enter this in for now. The team is planning on having the scanning function back in service as soon as able. 2:46pm EDT

Monitoring The team has put a fix in that will restore functionality of scanning VIN bar codes, users will need to download the latest iOS version to the device. For check out, the team is still working on a fix for...

Resolved Teams have validated the platform is stable and we have resolved the incident. 3:00pm EDT

Monitoring Team has made an update and the Inspections Portal is available now. Team is working to validate the stability of the platform. 2:10pm EDT

Identified Team has identified the issue and are working to resolve. 1:42pm EDT

Investigating Team is investigating an issue where Inspections Portal is intermittently available. Teams are investigating to resolve as soon ...