Previous incidents

Resolved The update is working as expected and users are able to login again. 4:45pm EDT

Monitoring An update has been made to AuctionTrac mobile and users should now be able to login successfully. If you are still experiencing crashes, please try to uninstall and reinstall the mobile app. 4:50pm EDT

Identified The technology teams have identified an issue with AuctionTrac and are working to resolve as soon as able. 2:40pm EDT

We have received reports where users who are ...

Resolved The teams have validated all functionality has returned to normal and any users who may have been deactivated have been restored and should be able to login now. 2:30pm EDT

Monitoring The teams are have put a fix in place and seeing users able to login again to app.openlane.ca. We are still verifying all site site functionality is working as expected with search and all vehicle statuses. Some trade states are still pending to appear, but should start populating shortly ...

Resolved All issues have been resolved, and all users should be able to join sales. Users may need to refresh the Sales Schedule or Run List pages and try to rejoin. 10:21am EDT

Monitoring Teams have applied a fix and users should be able to join sale now. Teams are still validating, we are currently expecting to begin the Montreal and Toronto sales by 10:30am EDT now. 10:03am EDT

Identified Teams have identified the issue and should have the resolved in next 15 minutes. We ...