Previous incidents

Resolved The team has validated the VDP is working as expected. 7:18am EST
Monitoring The team has deployed a fix and are verifying the results. 7:12am EST

Identified The issue has been identified and and the teams are working on a fix to restore the functionality of the page. 4:25am EST

Investigating The OPENLANE Team is investigating the Vehicle Detail Page on one OPENLANE private label. 4:05am EST

OPENLANE Development Team has proactively found an issue with a si...

Resolved: Teams have validated all sites are operational and all functionality has returned to normal. 1:55pm EST

Monitoring: Teams are showing recovery of the sites is complete and are monitoring the health of applications and validating all services. 1:16pm EST

Investigating: Teams are investigating reports of sites including ADESA.com, ADESA.ca and Private Labels. 12:42pm EST

Reports have been received that multiple sites are not loading as expected.

Resolved - Recovery is complete, and all vehicles should have both bid and buy functionality restored. 2:10pm EST

Monitoring - Teams have implemented a change and are working on synching data that will allow the vehicles to be bid and purchase functionality restored. We are seeing positive results and vehicles bidding and buying is returning to normal. All functionality is expected to return to normal in 30 to 45 minutes. 1:35pm EST

Identified - Teams have identified the iss...

Resolved - The teams have validated the change in production 3:05pm EST

Monitoring - The teams have deployed a fix to production and are validating the results. 2:57pm EST

Identified - Teams have identified the issue and are working on deploying a fix as soon as able. 11:58am EST

Investigating - Teams are currently troubleshooting issue with users unable to login to one private label site to resolve as soon as able. 11:13am EST

We have received reports of users n...

Resolved - Teams are showing all services have recovered. 1:42pm EST

Monitoring - Teams are seeing a recovery in services and are monitoring stability. 1:33pm EST

Identified - Teams are investigating reports of slowness with some OPENLANE private labels and buy.adesa.com. 1:30pm EST

Teams are looking into some slowness with some sites.

Resolved - Teams have validated the fix in production and the Run list button is working as expected now. 11:41am EST

Monitoring - Teams have deployed a fix and are validating the behavior now. 11:39am EST

Identified - Teams have identified the issue and are working on a solution to address the issue. 10:17am EST

Investigating - Teams are currently investigating issue on the home page. 9:21am EST

On ADESA.com and ADESA.ca home page, the Run List link in the Auction...

Resolved - The incident has been resolved and all functionality should be working as expected now. 1:05pm EST

Monitoring - A fix has been implemented and we are monitoring the results. 12:39pm EST

Identified - The issue has been identified and a fix is being implemented. We are expecting to have this resolved in 30 minutes or less. 12:21pm EST