Previous incidents
OPENLANE Third Party Issue Impacting Multiple Services
Resolved Oct 29, 2025 at 11:07pm UTC
Resolved
We have validated our services and functions are back to a stable state and we are monitoring everything to ensure all operations continue to work as expected. 7:07pm EDT
Identified
Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT
Update: Our third party has made progress of service restoration, and we are proactively undert...
7 previous updates
app.openlane.ca Auction Status and Inventory List Issues
Resolved Oct 20, 2025 at 9:40pm UTC
Resolved We have validated all services have been restored and functionality with our third party has reached a stable point. We have marked the incident resolved. 5:40pm EDT
Monitoring We continue to see improvements, and we are seeing near full recovery with login and functionality with bidding, buying and auction statuses. 2:45pm EDT
Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction...
4 previous updates
Users Unable to Login to app.openlane.ca
Resolved Oct 20, 2025 at 5:15pm UTC
Resolved We have validated recovery with login, and are continuing to restore functionality with bidding, buying and auction statuses. We have marked the incident resolved relating to login. 1:15pm EDT
Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 1:05pm EDT
Identified We've identified the issue with a third party service provider. We are working through now on mitigating...
3 previous updates
app.openlane.ca Auction Status and Inventory List Issues
Resolved Oct 20, 2025 at 12:19pm UTC
Resolved We have validated all services have been restored and functionality with our third party has reached a stable point. We have marked the incident resolved. 8:19am EDT
Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 8:05am EDT
Identified We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore servi...
3 previous updates
Users Unable to Login to app.openlane.ca
Resolved Oct 20, 2025 at 10:20am UTC
Resolved We have validated login has been restored. 6:20am EDT
Monitoring We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 6:03am EDT
Identified We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 5:01am EDT
Investigating We are investigating an issue with users unable to login to app.openlane.ca. W...
3 previous updates