Previous incidents

Resolved
Internal testing continues to show no issues. Teams will be monitoring third-party status pages to receiving final confirmation of resolution.

Monitoring
Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.
 
Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.
 
Team is continuing to monitor the progress o...

Resolved
We have implemented a fix and mitigated all impacted records. 6:40pm EST

Update: We are implementing efforts to mitigate all impacted records 6:20pm EST

Update: We are still working on efforts to mitigate all impacted records. 5:50pm EST

Update: We are still working to mitigate all impacted records. 5:22pm EST

Update: We have implemented a fix and are working to mitigate all impacted records. 4:54pm EST

OPENLANE has identified an issue where our sale records for Absolute Sal...

Resolved
We have validated app.openlane.ca issues have been resolved and all functionality is working as expected with login and pages loading. 10:20am EST

Monitoring
We have implemented a fix and are seeing pages load as expected and user login activity returning to normal. 10:11am EST

Identified
We have identified an issue with some users unable to login as well as reports with logged in users causing pages to load very slowly on app.openlane.ca 10:02am EST

We have received...

Resolved
We have validated everything regarding dealer funding and arbitration processes are operational and we have resolved the incident. 1:12pm EST

Monitoring
We have taken measures to restore service which was impacting our dealer funding and arbitration processes and continue to validate. 12:40pm EST

Identified
OPENLANE is experiencing some technical difficulties with a third party provider which is affecting our dealer funding and arbitration processes for our 45 minute...

Resolved We have validated all services with the site are operational again and have marked the incident resolved. 10:16am EST

Monitoring We have seen a recovery of services, and we are monitoring and validating all services are operational. 10:09am EST

Identified We have identified an issue related to login and pages loading. We have teams assembled trying to resolve issue as soon as able. 10:00am EST

We are looking into issue related to pages not loading and failures also bei...