Incidents reported on status page for OPENLANE https://status.openlane.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6a78db22a1fbc2e5e0f9fbda794969aa.png https://status.openlane.com/ en https://status.openlane.com/ Sun, 08 Feb 2026 15:17:34 +0000 https://status.openlane.com/#2fd2e54c39a643549f8a3e30006e3b6676f4bb8f2bfef5af62793e6870b3ba6e PAR North America - eVIPR recovered https://status.openlane.com/ Sun, 08 Feb 2026 11:57:32 +0000 https://status.openlane.com/#2fd2e54c39a643549f8a3e30006e3b6676f4bb8f2bfef5af62793e6870b3ba6e PAR North America - eVIPR went down https://status.openlane.com/ Sun, 25 Jan 2026 19:57:32 +0000 https://status.openlane.com/#41e2468e21e34ffadae3cb796cc27b85fae69540ba941d48a852b82f916a9b2c PAR North America - eVIPR recovered https://status.openlane.com/ Sun, 25 Jan 2026 07:42:35 +0000 https://status.openlane.com/#41e2468e21e34ffadae3cb796cc27b85fae69540ba941d48a852b82f916a9b2c PAR North America - eVIPR went down https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 03:02:00 -0000 https://status.openlane.com/incident/809975#23c7d6ef79f37aacf2ef7019ec4099b2eedc3370661f31010ed91345e9b75de0 **Resolved** Internal testing continues to show no issues. Teams will be monitoring third-party status pages to receiving final confirmation of resolution. **Monitoring** Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.   Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 03:02:00 -0000 https://status.openlane.com/incident/809975#23c7d6ef79f37aacf2ef7019ec4099b2eedc3370661f31010ed91345e9b75de0 **Resolved** Internal testing continues to show no issues. Teams will be monitoring third-party status pages to receiving final confirmation of resolution. **Monitoring** Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.   Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 03:02:00 -0000 https://status.openlane.com/incident/809975#23c7d6ef79f37aacf2ef7019ec4099b2eedc3370661f31010ed91345e9b75de0 **Resolved** Internal testing continues to show no issues. Teams will be monitoring third-party status pages to receiving final confirmation of resolution. **Monitoring** Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.   Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 03:02:00 -0000 https://status.openlane.com/incident/809975#23c7d6ef79f37aacf2ef7019ec4099b2eedc3370661f31010ed91345e9b75de0 **Resolved** Internal testing continues to show no issues. Teams will be monitoring third-party status pages to receiving final confirmation of resolution. **Monitoring** Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.   Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 02:12:00 -0000 https://status.openlane.com/incident/809975#638e5126570eda27bab46760fd4800075e4678dc60cebf2f1968715f31700761 **Monitoring** Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.   Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 02:12:00 -0000 https://status.openlane.com/incident/809975#638e5126570eda27bab46760fd4800075e4678dc60cebf2f1968715f31700761 **Monitoring** Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.   Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 02:12:00 -0000 https://status.openlane.com/incident/809975#638e5126570eda27bab46760fd4800075e4678dc60cebf2f1968715f31700761 **Monitoring** Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.   Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 02:12:00 -0000 https://status.openlane.com/incident/809975#638e5126570eda27bab46760fd4800075e4678dc60cebf2f1968715f31700761 **Monitoring** Internal testing shows no issues. Awaiting confirmation from third-party that fix has been implemented and intermittent issues are no longer present. Next update in 60 minutes.   Team is monitoring fix being implemented by third-party and intermittent MFA email functionality.   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 01:46:00 -0000 https://status.openlane.com/incident/809975#89a45b7a84ed5ff299b96d002f90f4d21efb18c836cfa295a5538351cdec1e44 **Monitoring** Team is monitoring fix being implemented by third-party and intermittent MFA email functionality. Next update in 30 minutes   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 01:46:00 -0000 https://status.openlane.com/incident/809975#89a45b7a84ed5ff299b96d002f90f4d21efb18c836cfa295a5538351cdec1e44 **Monitoring** Team is monitoring fix being implemented by third-party and intermittent MFA email functionality. Next update in 30 minutes   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 01:46:00 -0000 https://status.openlane.com/incident/809975#89a45b7a84ed5ff299b96d002f90f4d21efb18c836cfa295a5538351cdec1e44 **Monitoring** Team is monitoring fix being implemented by third-party and intermittent MFA email functionality. Next update in 30 minutes   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 01:46:00 -0000 https://status.openlane.com/incident/809975#89a45b7a84ed5ff299b96d002f90f4d21efb18c836cfa295a5538351cdec1e44 **Monitoring** Team is monitoring fix being implemented by third-party and intermittent MFA email functionality. Next update in 30 minutes   Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 01:19:00 -0000 https://status.openlane.com/incident/809975#7ec29e6321bf72440b4818e50b06efe72752e2ffc171b27ecac4cdd1b669b140 **Monitoring** Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Next update in 30 minutes. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 01:19:00 -0000 https://status.openlane.com/incident/809975#7ec29e6321bf72440b4818e50b06efe72752e2ffc171b27ecac4cdd1b669b140 **Monitoring** Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Next update in 30 minutes. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 01:19:00 -0000 https://status.openlane.com/incident/809975#7ec29e6321bf72440b4818e50b06efe72752e2ffc171b27ecac4cdd1b669b140 **Monitoring** Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Next update in 30 minutes. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 01:19:00 -0000 https://status.openlane.com/incident/809975#7ec29e6321bf72440b4818e50b06efe72752e2ffc171b27ecac4cdd1b669b140 **Monitoring** Team is continuing to monitor the progress of the third-party fix. MFA email delays and failures are still intermittent. Next update in 30 minutes. Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 00:54:00 -0000 https://status.openlane.com/incident/809975#65f4dc88561c038b29cd384aaa7a675c5b2fd84924ad8f1b095a7acd0df3a8ac **Monitoring** Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. Next update in 30 minutes. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 00:54:00 -0000 https://status.openlane.com/incident/809975#65f4dc88561c038b29cd384aaa7a675c5b2fd84924ad8f1b095a7acd0df3a8ac **Monitoring** Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. Next update in 30 minutes. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 00:54:00 -0000 https://status.openlane.com/incident/809975#65f4dc88561c038b29cd384aaa7a675c5b2fd84924ad8f1b095a7acd0df3a8ac **Monitoring** Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. Next update in 30 minutes. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 00:54:00 -0000 https://status.openlane.com/incident/809975#65f4dc88561c038b29cd384aaa7a675c5b2fd84924ad8f1b095a7acd0df3a8ac **Monitoring** Our third-party provider is currently implementing a fix. While recovery is underway, users may experience intermittent delays or failures in receiving emails. Next update in 30 minutes. **Identified** Update: Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 00:39:00 -0000 https://status.openlane.com/incident/809975#633ff4bea239cfb32f3fe11497793a9259c7775ae3159351fbc47943c8774285 **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 00:39:00 -0000 https://status.openlane.com/incident/809975#633ff4bea239cfb32f3fe11497793a9259c7775ae3159351fbc47943c8774285 **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 00:39:00 -0000 https://status.openlane.com/incident/809975#633ff4bea239cfb32f3fe11497793a9259c7775ae3159351fbc47943c8774285 **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Fri, 23 Jan 2026 00:39:00 -0000 https://status.openlane.com/incident/809975#633ff4bea239cfb32f3fe11497793a9259c7775ae3159351fbc47943c8774285 **Identified** Teams are continuing to collaborate with representatives from third party to stay updated on resolution progress. Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Thu, 22 Jan 2026 23:22:00 -0000 https://status.openlane.com/incident/809975#043bf54f20b365650ce2da0c39ba8101bf583eb0a0078bc162ce9dd8f71135ea **Identified** Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Thu, 22 Jan 2026 23:22:00 -0000 https://status.openlane.com/incident/809975#043bf54f20b365650ce2da0c39ba8101bf583eb0a0078bc162ce9dd8f71135ea **Identified** Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Thu, 22 Jan 2026 23:22:00 -0000 https://status.openlane.com/incident/809975#043bf54f20b365650ce2da0c39ba8101bf583eb0a0078bc162ce9dd8f71135ea **Identified** Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/incident/809975 Thu, 22 Jan 2026 23:22:00 -0000 https://status.openlane.com/incident/809975#043bf54f20b365650ce2da0c39ba8101bf583eb0a0078bc162ce9dd8f71135ea **Identified** Multi-factor authentication via email is currently unavailable. This issue has been identified and is in progress of being worked by our third-party provider. Next update in 90 minutes https://status.openlane.com/ Sat, 27 Dec 2025 18:39:51 +0000 https://status.openlane.com/#baef9f8ab8150d6669d93ab70606b7d4a4dda987c9acbd480deec3cdbac6fad7 OPENLANE AuctionTrac recovered https://status.openlane.com/ Sat, 27 Dec 2025 18:28:19 +0000 https://status.openlane.com/#baef9f8ab8150d6669d93ab70606b7d4a4dda987c9acbd480deec3cdbac6fad7 OPENLANE AuctionTrac went down https://status.openlane.com/ Sat, 27 Dec 2025 17:25:18 +0000 https://status.openlane.com/#fd647ea8ea14dc36463006946fb3baa4f5902b13549aa325b95b7763d8f6413b OPENLANE AutoHawk recovered https://status.openlane.com/ Sat, 27 Dec 2025 16:55:27 +0000 https://status.openlane.com/#fd647ea8ea14dc36463006946fb3baa4f5902b13549aa325b95b7763d8f6413b OPENLANE AutoHawk went down https://status.openlane.com/ Sun, 21 Dec 2025 15:27:35 +0000 https://status.openlane.com/#f5867e05433c05ef837621a829465efae031cc9125587c2b3e67930fc5923720 PAR North America - eVIPR recovered https://status.openlane.com/ Sun, 21 Dec 2025 13:47:33 +0000 https://status.openlane.com/#f5867e05433c05ef837621a829465efae031cc9125587c2b3e67930fc5923720 PAR North America - eVIPR went down https://status.openlane.com/incident/782409 Sun, 14 Dec 2025 06:00:21 -0000 https://status.openlane.com/incident/782409#4eee254098e8779de741731f4cb9b9b9bd0abc4ed3f035fdf9f5c6db66be44d8 Maintenance completed https://status.openlane.com/incident/782409 Sun, 14 Dec 2025 06:00:21 -0000 https://status.openlane.com/incident/782409#4eee254098e8779de741731f4cb9b9b9bd0abc4ed3f035fdf9f5c6db66be44d8 Maintenance completed https://status.openlane.com/incident/782409 Sun, 14 Dec 2025 03:00:21 -0000 https://status.openlane.com/incident/782409#c9eebe77b21a377d6dae593305c793ef76a542b801078b0c89bec254516c5703 All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, December 13th - 10:00pm EST • Estimated Completion - Sunday, December 14th – 1:00am EST https://status.openlane.com/incident/782409 Sun, 14 Dec 2025 03:00:21 -0000 https://status.openlane.com/incident/782409#c9eebe77b21a377d6dae593305c793ef76a542b801078b0c89bec254516c5703 All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, December 13th - 10:00pm EST • Estimated Completion - Sunday, December 14th – 1:00am EST https://status.openlane.com/ Mon, 08 Dec 2025 07:30:10 +0000 https://status.openlane.com/#c6c7b00941b93e68876760b8ed2bf77e72d708527666b3679b9d4e088aac3f17 OPENLANE AuctionTrac recovered https://status.openlane.com/ Mon, 08 Dec 2025 07:30:09 +0000 https://status.openlane.com/#6ca8be968efe7df039c4d7eff3322b923d4ba4734e597594e151204603f5510d OPENLANE Inspections Portal recovered https://status.openlane.com/ Mon, 08 Dec 2025 07:21:20 +0000 https://status.openlane.com/#c6c7b00941b93e68876760b8ed2bf77e72d708527666b3679b9d4e088aac3f17 OPENLANE AuctionTrac went down https://status.openlane.com/ Mon, 08 Dec 2025 07:19:17 +0000 https://status.openlane.com/#6ca8be968efe7df039c4d7eff3322b923d4ba4734e597594e151204603f5510d OPENLANE Inspections Portal went down https://status.openlane.com/incident/774168 Tue, 25 Nov 2025 23:40:00 -0000 https://status.openlane.com/incident/774168#2219866019e0471e15d8045452bfe859ce5cae7267a4594254182b7421563ee5 **Resolved** We have implemented a fix and mitigated all impacted records. 6:40pm EST Update: We are implementing efforts to mitigate all impacted records 6:20pm EST Update: We are still working on efforts to mitigate all impacted records. 5:50pm EST Update: We are still working to mitigate all impacted records. 5:22pm EST Update: We have implemented a fix and are working to mitigate all impacted records. 4:54pm EST OPENLANE has identified an issue where our sale records for Absolute Sale are representing incorrect buyer/seller information. We are working on correcting this issue. Next update in 30 minutes. 4:27pm EST https://status.openlane.com/incident/774168 Tue, 25 Nov 2025 23:20:00 -0000 https://status.openlane.com/incident/774168#21f81501f11a8b16336d8b849a2cad30621c49853f4aa348849c4fe6427117e2 **Identified** Update: We are implementing efforts to mitigate all impacted records 6:20pm EST Update: We are still working on efforts to mitigate all impacted records. 5:50pm EST Update: We are still working to mitigate all impacted records. 5:22pm EST Update: We have implemented a fix and are working to mitigate all impacted records. 4:54pm EST OPENLANE has identified an issue where our sale records for Absolute Sale are representing incorrect buyer/seller information. We are working on correcting this issue. Next update in 30 minutes. 4:27pm EST https://status.openlane.com/incident/774168 Tue, 25 Nov 2025 22:50:00 -0000 https://status.openlane.com/incident/774168#2507a2a95a66ec2a0beaa7287190447d80b7841269b287160d1fd802622cf948 **Identified** Update: We are still working on efforts to mitigate all impacted records. 5:50pm EST Update: We are still working to mitigate all impacted records. 5:22pm EST Update: We have implemented a fix and are working to mitigate all impacted records. 4:54pm EST OPENLANE has identified an issue where our sale records for Absolute Sale are representing incorrect buyer/seller information. We are working on correcting this issue. Next update in 30 minutes. 4:27pm EST https://status.openlane.com/incident/774168 Tue, 25 Nov 2025 22:22:00 -0000 https://status.openlane.com/incident/774168#33159d4f3cfcf140f969420bb1e5c69871198a18ae5702da1280de78ffe2b7d4 **Identified** Update: We are still working to mitigate all impacted records. 5:22pm EST Update: We have implemented a fix and are working to mitigate all impacted records. 4:54pm EST OPENLANE has identified an issue where our sale records for Absolute Sale are representing incorrect buyer/seller information. We are working on correcting this issue. Next update in 30 minutes. 4:27pm EST https://status.openlane.com/incident/774168 Tue, 25 Nov 2025 21:54:00 -0000 https://status.openlane.com/incident/774168#464dc4fa2e32887abc608c1b592f27340de46d53211f5b29ff318c142c9d21b6 **Identified** We have implemented a fix and are working to mitigate all impacted records. 4:54pm EST OPENLANE has identified an issue where our sale records for Absolute Sale are representing incorrect buyer/seller information. We are working on correcting this issue. Next update in 30 minutes. 4:27pm EST https://status.openlane.com/incident/774168 Tue, 25 Nov 2025 21:27:00 -0000 https://status.openlane.com/incident/774168#1a1588906f41581077ed135e0d3e7faae7498f4f195e9cfe510834a12e0dfb87 **Identified** OPENLANE has identified an issue where our sale records for Absolute Sale are representing incorrect buyer/seller information. We are working on correcting this issue. Next update in 30 minutes. https://status.openlane.com/ Sun, 23 Nov 2025 03:20:01 +0000 https://status.openlane.com/#7e50c855f9a603babbff6fb54f3829bff1e32ff6796eb5ccf96f1c45b521eb50 OPENLANE Inspections Portal recovered https://status.openlane.com/ Sun, 23 Nov 2025 03:19:39 +0000 https://status.openlane.com/#7203075fb2e28fdd3514aed4b16766888096020781b0f11b7d8908c3edc6b16e OPENLANE AuctionTrac recovered https://status.openlane.com/ Sun, 23 Nov 2025 02:41:53 +0000 https://status.openlane.com/#7203075fb2e28fdd3514aed4b16766888096020781b0f11b7d8908c3edc6b16e OPENLANE AuctionTrac went down https://status.openlane.com/ Sun, 23 Nov 2025 02:38:59 +0000 https://status.openlane.com/#7e50c855f9a603babbff6fb54f3829bff1e32ff6796eb5ccf96f1c45b521eb50 OPENLANE Inspections Portal went down https://status.openlane.com/incident/771685 Fri, 21 Nov 2025 15:20:00 -0000 https://status.openlane.com/incident/771685#6ee80969d6178cd798f2c994b4ca94f3c9eeeb4f46558824d6bb60f1997abdf8 **Resolved** We have validated app.openlane.ca issues have been resolved and all functionality is working as expected with login and pages loading. 10:20am EST **Monitoring** We have implemented a fix and are seeing pages load as expected and user login activity returning to normal. 10:11am EST **Identified** We have identified an issue with some users unable to login as well as reports with logged in users causing pages to load very slowly on app.openlane.ca 10:02am EST We have received reports of users unable to login and we are also seeing pages not loading on app.openlane.ca. 10:02am EST https://status.openlane.com/incident/771685 Fri, 21 Nov 2025 15:11:00 -0000 https://status.openlane.com/incident/771685#c0cd197bf4f6a1e0324f51029a2a7e565c37ed4ae190d1f0504c39fcf569abae **Monitoring** We have implemented a fix and are seeing pages load as expected and user login activity returning to normal. 10:11am EST **Identified** We have identified an issue with some users unable to login as well as reports with logged in users causing pages to load very slowly on app.openlane.ca 10:02am EST We have received reports of users unable to login and we are also seeing pages not loading on app.openlane.ca. 10:02am EST https://status.openlane.com/incident/771685 Fri, 21 Nov 2025 15:02:00 -0000 https://status.openlane.com/incident/771685#8ffd7cb731af7acb22fb589387e2ec7b9f44349196efe4dbbd8330c8a89a0d9b **Identified** We have identified an issue with some users unable to login as well as reports with logged in users causing pages to load very slowly on app.openlane.ca 10:02am EST We have received reports of users unable to login and we are also seeing pages not loading on app.openlane.ca. 10:02am EST https://status.openlane.com/ Fri, 21 Nov 2025 09:51:18 +0000 https://status.openlane.com/#55ce32211ff6e36d9510fb32eca489b06c620dd7565bd5ce976dbfd5ba0ab16a OPENLANE AuctionTrac recovered https://status.openlane.com/ Fri, 21 Nov 2025 09:51:15 +0000 https://status.openlane.com/#9d802febd3b57d803ec5ce284dbf17f102f5ca920ff52004bbc82c382de2b2bb OPENLANE Inspections Portal recovered https://status.openlane.com/ Fri, 21 Nov 2025 09:32:32 +0000 https://status.openlane.com/#9d802febd3b57d803ec5ce284dbf17f102f5ca920ff52004bbc82c382de2b2bb OPENLANE Inspections Portal went down https://status.openlane.com/ Fri, 21 Nov 2025 09:32:15 +0000 https://status.openlane.com/#55ce32211ff6e36d9510fb32eca489b06c620dd7565bd5ce976dbfd5ba0ab16a OPENLANE AuctionTrac went down https://status.openlane.com/ Sun, 16 Nov 2025 14:06:45 +0000 https://status.openlane.com/#de09c59d440a46a5d65af802c1589627cd989e57d42d54c6bfc923b5457f7810 PAR North America - eVIPR recovered https://status.openlane.com/ Sun, 16 Nov 2025 07:06:32 +0000 https://status.openlane.com/#de09c59d440a46a5d65af802c1589627cd989e57d42d54c6bfc923b5457f7810 PAR North America - eVIPR went down https://status.openlane.com/incident/757101 Mon, 03 Nov 2025 18:12:00 -0000 https://status.openlane.com/incident/757101#75463c70581df93c88342b05c30dc9e69752b25478ef47d5ef1bc1c198170f9b **Resolved** We have validated everything regarding dealer funding and arbitration processes are operational and we have resolved the incident. 1:12pm EST **Monitoring** We have taken measures to restore service which was impacting our dealer funding and arbitration processes and continue to validate. 12:40pm EST **Identified** OPENLANE is experiencing some technical difficulties with a third party provider which is affecting our dealer funding and arbitration processes for our 45 minute auction vehicles. The teams are working to restore services. Next update in 30 minutes. 12:33pm EST We have identified an issue with a third party that is impacting funding and arbitration processes for our 45 minute auction vehicles. 12:30pm EST https://status.openlane.com/incident/757101 Mon, 03 Nov 2025 17:40:00 -0000 https://status.openlane.com/incident/757101#924006355848595ed610dfd4311914b51a4629d0a76611e5b83d0cdf70ef19f7 **Monitoring** We have taken measures to restore service which was impacting our dealer funding and arbitration processes and continue to validate. 12:40pm EST **Identified** OPENLANE is experiencing some technical difficulties with a third party provider which is affecting our dealer funding and arbitration processes for our 45 minute auction vehicles. The teams are working to restore services. Next update in 30 minutes. 12:33pm EST We have identified an issue with a third party that is impacting funding and arbitration processes for our 45 minute auction vehicles. 12:30pm EST https://status.openlane.com/incident/757101 Mon, 03 Nov 2025 17:33:00 -0000 https://status.openlane.com/incident/757101#dc9f69b75343e855cbb3befee6e6e87ace27d563f0cd91eed602458b16fbe06e **Identified** OPENLANE is experiencing some technical difficulties with a third party provider which is affecting our dealer funding and arbitration processes for our 45 minute auction vehicles. The teams are working to restore services. Next update in 30 minutes. 12:33pm EST We have identified an issue with a third party that is impacting funding and arbitration processes for our 45 minute auction vehicles. 12:30pm EST https://status.openlane.com/incident/756975 Mon, 03 Nov 2025 15:16:00 -0000 https://status.openlane.com/incident/756975#56d902055a6b0d7b13287ead2f3329f96e570bbebff1c5aed76cf37d566878c4 **Resolved** We have validated all services with the site are operational again and have marked the incident resolved. 10:16am EST **Monitoring** We have seen a recovery of services, and we are monitoring and validating all services are operational. 10:09am EST **Identified** We have identified an issue related to login and pages loading. We have teams assembled trying to resolve issue as soon as able. 10:00am EST We are looking into issue related to pages not loading and failures also being seen with login. 9:55am EDT https://status.openlane.com/incident/756975 Mon, 03 Nov 2025 15:09:00 -0000 https://status.openlane.com/incident/756975#e13fd6a5ae5b1354bf7a3169f95d794fa6d2b65a46330942a99b4f05d8125ae7 **Monitoring** We have seen a recovery of services, and we are monitoring and validating all services are operational. 10:09am EST **Identified** We have identified an issue related to login and pages loading. We have teams assembled trying to resolve issue as soon as able. 10:00am EST We are looking into issue related to pages not loading and failures also being seen with login. 9:55am EDT https://status.openlane.com/incident/756975 Mon, 03 Nov 2025 15:00:00 -0000 https://status.openlane.com/incident/756975#5c7e88dac8a108047a445dd64c563891f342f2ef83b60bc2962a5cc60f1d70cd **Identified** We have identified an issue related to login and pages loading. We have teams assembled trying to resolve issue as soon as able. 10:00am EST We are looking into issue related to pages not loading and failures also being seen with login. 9:55am EDT https://status.openlane.com/ Sun, 02 Nov 2025 02:39:31 +0000 https://status.openlane.com/#02fbcf1efbb285ffee199e7cfb8a344ba27fdb110dd1a6939eeb0d824baf6551 OPENLANE AuctionTrac recovered https://status.openlane.com/ Sun, 02 Nov 2025 02:39:26 +0000 https://status.openlane.com/#5d205e21617cfd973170f0e0b7cdc4f5ba93d3a7af9e5777e8d80ae7598ec51c OPENLANE Inspections Portal recovered https://status.openlane.com/ Sun, 02 Nov 2025 02:21:54 +0000 https://status.openlane.com/#5d205e21617cfd973170f0e0b7cdc4f5ba93d3a7af9e5777e8d80ae7598ec51c OPENLANE Inspections Portal went down https://status.openlane.com/ Sun, 02 Nov 2025 02:21:40 +0000 https://status.openlane.com/#02fbcf1efbb285ffee199e7cfb8a344ba27fdb110dd1a6939eeb0d824baf6551 OPENLANE AuctionTrac went down https://status.openlane.com/ Wed, 29 Oct 2025 23:20:13 +0000 https://status.openlane.com/#e76522d88886459fad84d7bd6d8c3231484100ce84d20ee974a81920082b2184 OPENLANE AuctionTrac recovered https://status.openlane.com/ Wed, 29 Oct 2025 23:09:43 +0000 https://status.openlane.com/#73af615d3266c099eafe9d4bcd886df87d34b980afedfb246caff9555fafff20 OPENLANE Inspections Portal recovered https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 23:07:00 -0000 https://status.openlane.com/incident/753868#261c98ff47d842bc349c2c471185c2047833317249c658601927926f9dd2d140 **Resolved** We have validated our services and functions are back to a stable state and we are monitoring everything to ensure all operations continue to work as expected. 7:07pm EDT **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 23:07:00 -0000 https://status.openlane.com/incident/753868#261c98ff47d842bc349c2c471185c2047833317249c658601927926f9dd2d140 **Resolved** We have validated our services and functions are back to a stable state and we are monitoring everything to ensure all operations continue to work as expected. 7:07pm EDT **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 23:07:00 -0000 https://status.openlane.com/incident/753868#261c98ff47d842bc349c2c471185c2047833317249c658601927926f9dd2d140 **Resolved** We have validated our services and functions are back to a stable state and we are monitoring everything to ensure all operations continue to work as expected. 7:07pm EDT **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 23:07:00 -0000 https://status.openlane.com/incident/753868#261c98ff47d842bc349c2c471185c2047833317249c658601927926f9dd2d140 **Resolved** We have validated our services and functions are back to a stable state and we are monitoring everything to ensure all operations continue to work as expected. 7:07pm EDT **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 23:07:00 -0000 https://status.openlane.com/incident/753868#261c98ff47d842bc349c2c471185c2047833317249c658601927926f9dd2d140 **Resolved** We have validated our services and functions are back to a stable state and we are monitoring everything to ensure all operations continue to work as expected. 7:07pm EDT **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/ Wed, 29 Oct 2025 22:49:42 +0000 https://status.openlane.com/#e76522d88886459fad84d7bd6d8c3231484100ce84d20ee974a81920082b2184 OPENLANE AuctionTrac went down https://status.openlane.com/ Wed, 29 Oct 2025 22:33:03 +0000 https://status.openlane.com/#73af615d3266c099eafe9d4bcd886df87d34b980afedfb246caff9555fafff20 OPENLANE Inspections Portal went down https://status.openlane.com/ Wed, 29 Oct 2025 22:19:35 +0000 https://status.openlane.com/#4092e8e0eb9aaf1085c21f68e4108beb2c3184535df0f5a0bb25b82cdb07b152 OPENLANE AuctionTrac recovered https://status.openlane.com/ Wed, 29 Oct 2025 22:07:51 +0000 https://status.openlane.com/#f6d85e2ace94947afa46684a1eeca397fadabdc648e403c4a834dff366c370fa OPENLANE Inspections Portal recovered https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 22:05:00 -0000 https://status.openlane.com/incident/753868#becce3520ad09943edce201c19725c4009e77b08c3b90f495a3c2809f1445b2e **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 22:05:00 -0000 https://status.openlane.com/incident/753868#becce3520ad09943edce201c19725c4009e77b08c3b90f495a3c2809f1445b2e **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 22:05:00 -0000 https://status.openlane.com/incident/753868#becce3520ad09943edce201c19725c4009e77b08c3b90f495a3c2809f1445b2e **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 22:05:00 -0000 https://status.openlane.com/incident/753868#becce3520ad09943edce201c19725c4009e77b08c3b90f495a3c2809f1445b2e **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 22:05:00 -0000 https://status.openlane.com/incident/753868#becce3520ad09943edce201c19725c4009e77b08c3b90f495a3c2809f1445b2e **Identified** Update: We continue to make progress on recovery. Our third party's platform continues to stabilize with more yet to fully recover, and we are continuing to restore service and functions. 6:05pm EDT Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/ Wed, 29 Oct 2025 21:49:04 +0000 https://status.openlane.com/#f6d85e2ace94947afa46684a1eeca397fadabdc648e403c4a834dff366c370fa OPENLANE Inspections Portal went down https://status.openlane.com/ Wed, 29 Oct 2025 21:44:40 +0000 https://status.openlane.com/#6ff49557deaab154a166995c5b7ca9484e572f47cff75a599aa4f8329799b99f OPENLANE Inspections Portal recovered https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 21:08:00 -0000 https://status.openlane.com/incident/753868#f8bf3b27d9b7f205bd669a23e368ced68c4380ffa84d5f878325c72fa1013a22 **Identified** Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 21:08:00 -0000 https://status.openlane.com/incident/753868#f8bf3b27d9b7f205bd669a23e368ced68c4380ffa84d5f878325c72fa1013a22 **Identified** Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 21:08:00 -0000 https://status.openlane.com/incident/753868#f8bf3b27d9b7f205bd669a23e368ced68c4380ffa84d5f878325c72fa1013a22 **Identified** Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 21:08:00 -0000 https://status.openlane.com/incident/753868#f8bf3b27d9b7f205bd669a23e368ced68c4380ffa84d5f878325c72fa1013a22 **Identified** Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 21:08:00 -0000 https://status.openlane.com/incident/753868#f8bf3b27d9b7f205bd669a23e368ced68c4380ffa84d5f878325c72fa1013a22 **Identified** Update: Our third party has made progress of service restoration, and we are proactively undertaking our measures to restore service. We are seeing much improvement, but we are still working through all the services and functions to return back to normal operations. 5:08pm EDT Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 20:17:00 -0000 https://status.openlane.com/incident/753868#430e5fe3795ff6638e545fbe3f554bfeefd5dde59e51e60f0ac89d9a1128eb1e **Identified** Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 20:17:00 -0000 https://status.openlane.com/incident/753868#430e5fe3795ff6638e545fbe3f554bfeefd5dde59e51e60f0ac89d9a1128eb1e **Identified** Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 20:17:00 -0000 https://status.openlane.com/incident/753868#430e5fe3795ff6638e545fbe3f554bfeefd5dde59e51e60f0ac89d9a1128eb1e **Identified** Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 20:17:00 -0000 https://status.openlane.com/incident/753868#430e5fe3795ff6638e545fbe3f554bfeefd5dde59e51e60f0ac89d9a1128eb1e **Identified** Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 20:17:00 -0000 https://status.openlane.com/incident/753868#430e5fe3795ff6638e545fbe3f554bfeefd5dde59e51e60f0ac89d9a1128eb1e **Identified** Update: Our third party's restoration of service is still ongoing, the teams are continuing to monitor and have prepared the necessary measure when platform stability reaches a stable state. We will continue to update as we receive updates. 4:17pm EDT Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 19:19:00 -0000 https://status.openlane.com/incident/753868#f5e677c144461d3c28f10f6aa1da6131ebad5d6909699e5d578f095c8805d7ea **Identified** Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 19:19:00 -0000 https://status.openlane.com/incident/753868#f5e677c144461d3c28f10f6aa1da6131ebad5d6909699e5d578f095c8805d7ea **Identified** Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 19:19:00 -0000 https://status.openlane.com/incident/753868#f5e677c144461d3c28f10f6aa1da6131ebad5d6909699e5d578f095c8805d7ea **Identified** Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 19:19:00 -0000 https://status.openlane.com/incident/753868#f5e677c144461d3c28f10f6aa1da6131ebad5d6909699e5d578f095c8805d7ea **Identified** Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 19:19:00 -0000 https://status.openlane.com/incident/753868#f5e677c144461d3c28f10f6aa1da6131ebad5d6909699e5d578f095c8805d7ea **Identified** Update: Our third party has begun to restore some services, and we are monitoring and preparing measures once we see enough platform stability to restore all service on the OPENLANE Platforms. 3:19pm EDT Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 18:12:00 -0000 https://status.openlane.com/incident/753868#a326eda1d0cae455a1ecffe0fa6f3812b3cc9045ba67a03e895ee00f8b13c15a **Identified** Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 18:12:00 -0000 https://status.openlane.com/incident/753868#a326eda1d0cae455a1ecffe0fa6f3812b3cc9045ba67a03e895ee00f8b13c15a **Identified** Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 18:12:00 -0000 https://status.openlane.com/incident/753868#a326eda1d0cae455a1ecffe0fa6f3812b3cc9045ba67a03e895ee00f8b13c15a **Identified** Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 18:12:00 -0000 https://status.openlane.com/incident/753868#a326eda1d0cae455a1ecffe0fa6f3812b3cc9045ba67a03e895ee00f8b13c15a **Identified** Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 18:12:00 -0000 https://status.openlane.com/incident/753868#a326eda1d0cae455a1ecffe0fa6f3812b3cc9045ba67a03e895ee00f8b13c15a **Identified** Update: We are still working with our third party's outage and trying to restore services. In addition to inspection data and photos, post sale functions, also impacted are search functions not displaying all available inventory as expected. 2:12pm EDT Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 17:10:00 -0000 https://status.openlane.com/incident/753868#44b24736c84a5fcbea45433b2b85b639c0658c520d187f0be85cb5b6a4a5f445 **Identified** Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 17:10:00 -0000 https://status.openlane.com/incident/753868#44b24736c84a5fcbea45433b2b85b639c0658c520d187f0be85cb5b6a4a5f445 **Identified** Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 17:10:00 -0000 https://status.openlane.com/incident/753868#44b24736c84a5fcbea45433b2b85b639c0658c520d187f0be85cb5b6a4a5f445 **Identified** Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 17:10:00 -0000 https://status.openlane.com/incident/753868#44b24736c84a5fcbea45433b2b85b639c0658c520d187f0be85cb5b6a4a5f445 **Identified** Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 17:10:00 -0000 https://status.openlane.com/incident/753868#44b24736c84a5fcbea45433b2b85b639c0658c520d187f0be85cb5b6a4a5f445 **Identified** Update: Teams are still working through third party issues and attempting to restore services. In addition to inspection data and photos, we have also observed some impact to post sale functions. 1:10pm EDT We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 16:13:00 -0000 https://status.openlane.com/incident/753868#522b2e515321f8708d089dab967ed5d660348b0371ddcc9132f15b9888463cb0 **Identified** We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 16:13:00 -0000 https://status.openlane.com/incident/753868#522b2e515321f8708d089dab967ed5d660348b0371ddcc9132f15b9888463cb0 **Identified** We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 16:13:00 -0000 https://status.openlane.com/incident/753868#522b2e515321f8708d089dab967ed5d660348b0371ddcc9132f15b9888463cb0 **Identified** We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 16:13:00 -0000 https://status.openlane.com/incident/753868#522b2e515321f8708d089dab967ed5d660348b0371ddcc9132f15b9888463cb0 **Identified** We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/incident/753868 Wed, 29 Oct 2025 16:13:00 -0000 https://status.openlane.com/incident/753868#522b2e515321f8708d089dab967ed5d660348b0371ddcc9132f15b9888463cb0 **Identified** We have identified an issue impacting multiple OPENLANE Platforms. We are engaging with our third party to restore services as soon as able. This is impacting our inspections, and other services. 12:13pm EDT https://status.openlane.com/ Wed, 29 Oct 2025 15:45:58 +0000 https://status.openlane.com/#4092e8e0eb9aaf1085c21f68e4108beb2c3184535df0f5a0bb25b82cdb07b152 OPENLANE AuctionTrac went down https://status.openlane.com/ Wed, 29 Oct 2025 15:45:21 +0000 https://status.openlane.com/#6ff49557deaab154a166995c5b7ca9484e572f47cff75a599aa4f8329799b99f OPENLANE Inspections Portal went down https://status.openlane.com/incident/748570 Mon, 20 Oct 2025 21:40:00 -0000 https://status.openlane.com/incident/748570#eb667e7ea67b436ebef307bfc5b318f1d674ff592a06965d0655faf92340d65b **Resolved** We have validated all services have been restored and functionality with our third party has reached a stable point. We have marked the incident resolved. 5:40pm EDT **Monitoring** We continue to see improvements, and we are seeing near full recovery with login and functionality with bidding, buying and auction statuses. 2:45pm EDT **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 2:05pm EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 1:05pm EDT **Investigating** We are continuing attempting to restore functionality with bidding, buying and auction statuses as it relates to the ongoing third party outage. We are working to restore this functionality as soon as able. 1:05pm EDT https://status.openlane.com/incident/748570 Mon, 20 Oct 2025 18:45:00 -0000 https://status.openlane.com/incident/748570#c8bd9d25f751467e602ee87708bf554f1e664575bb6959277762dfbfbb9319cb **Monitoring** We continue to see improvements, and we are seeing near full recovery with login and functionality with bidding, buying and auction statuses. 2:45pm EDT **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 2:05pm EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 1:05pm EDT **Investigating** We are continuing attempting to restore functionality with bidding, buying and auction statuses as it relates to the ongoing third party outage. We are working to restore this functionality as soon as able. 1:05pm EDT https://status.openlane.com/incident/748570 Mon, 20 Oct 2025 18:05:00 -0000 https://status.openlane.com/incident/748570#7045bccdeb1e4a07547b5a6133cc09f108b8a651312d4d0c70f9393b6e1f892e **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 2:05pm EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 1:05pm EDT **Investigating** We are continuing attempting to restore functionality with bidding, buying and auction statuses as it relates to the ongoing third party outage. We are working to restore this functionality as soon as able. 1:05pm EDT https://status.openlane.com/incident/747442 Mon, 20 Oct 2025 17:15:00 -0000 https://status.openlane.com/incident/747442#c91a9ff81e0ab0678b8b1da48212ba5930fde8fa1ca1aa87aaaf1b6c9cb746e9 **Resolved** We have validated recovery with login, and are continuing to restore functionality with bidding, buying and auction statuses. We have marked the incident resolved relating to login. 1:15pm EDT **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 1:05pm EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 11:59am EDT **Investigating** We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 11:32am EDT https://status.openlane.com/incident/748570 Mon, 20 Oct 2025 17:05:00 -0000 https://status.openlane.com/incident/748570#d282a71b9025c6bb72719d96d05635b99601d8007286c831f0fd56ce45214318 **Investigating** We are continuing attempting to restore functionality with bidding, buying and auction statuses as it relates to the ongoing third party outage. We are working to restore this functionality as soon as able. 1:05pm EDT https://status.openlane.com/incident/747442 Mon, 20 Oct 2025 17:05:00 -0000 https://status.openlane.com/incident/747442#5ff6cd5b5239fb3250ab81ea9612b6687e8fa089378662593e3f4e3f2b265ef1 **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 1:05pm EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 11:59am EDT **Investigating** We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 11:32am EDT We have received reports of users unable to login to app.openlane.ca. https://status.openlane.com/incident/748570 Mon, 20 Oct 2025 15:59:00 -0000 https://status.openlane.com/incident/748570#2fc0f8bea282295e9933a500912f8310e8e2344e850a892085aff9fc4edd76dc **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 1:05pm EDT **Investigating** We are continuing attempting to restore functionality with bidding, buying and auction statuses as it relates to the ongoing third party outage. We are working to restore this functionality as soon as able. 1:05pm EDT https://status.openlane.com/incident/747442 Mon, 20 Oct 2025 15:59:00 -0000 https://status.openlane.com/incident/747442#2f03529c38691c6b1fb552aac73ea41003fd96eb256bfa782940eb27ab6e4cab **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 11:59am EDT **Investigating** We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 11:32am EDT We have received reports of users unable to login to app.openlane.ca. https://status.openlane.com/incident/747442 Mon, 20 Oct 2025 15:32:00 -0000 https://status.openlane.com/incident/747442#8bced6910d799efc84686fce613a6cbc1ee6a454df0fd9be258069a703457ec8 **Investigating** We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 11:32am EDT We have received reports of users unable to login to app.openlane.ca. https://status.openlane.com/incident/748561 Mon, 20 Oct 2025 12:19:00 -0000 https://status.openlane.com/incident/748561#ed3dd4682355624900326c0d86189943a228d6c7f450bca81dab795f638d9134 **Resolved** We have validated all services have been restored and functionality with our third party has reached a stable point. We have marked the incident resolved. 8:19am EDT **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 8:05am EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 6:21am EDT **Investigating** We are continuing to work mitigate issues resulting from our third party provider service outage. We are working to restore this functionality as soon as able. 6:20am EDT https://status.openlane.com/incident/748561 Mon, 20 Oct 2025 12:05:00 -0000 https://status.openlane.com/incident/748561#8a8141940a6daa7bba531b4f7ada85f0f8fc3c1f502200f220e99cbe7aa96857 **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 8:05am EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 6:21am EDT **Investigating** We are continuing to work mitigate issues resulting from our third party provider service outage. We are working to restore this functionality as soon as able. 6:20am EDT https://status.openlane.com/incident/748561 Mon, 20 Oct 2025 10:21:00 -0000 https://status.openlane.com/incident/748561#d90e24671cb725d9d58b22c67a2a7a70095f62b9c01d50217f24771a7632b591 **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 6:21am EDT **Investigating** We are continuing to work mitigate issues resulting from our third party provider service outage. We are working to restore this functionality as soon as able. 6:20am EDT https://status.openlane.com/incident/748561 Mon, 20 Oct 2025 10:20:00 -0000 https://status.openlane.com/incident/748561#fff2a553f9986ef78804ceb53d91f10d439f19b27f1c48825e1045331df1a025 **Investigating** We are continuing to work mitigate issues resulting from our third party provider service outage. We are working to restore this functionality as soon as able. 6:20am EDT https://status.openlane.com/incident/748557 Mon, 20 Oct 2025 10:20:00 -0000 https://status.openlane.com/incident/748557#d4209e47b0f0a4196231ee2d67d60f164b757a8553ced1efa12512b234a30ba9 **Resolved** We have validated login has been restored. 6:20am EDT **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 6:03am EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 5:01am EDT **Investigating** We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 4:47am EDT We have detected an issue with users unable to login to app.openlane.ca and are working to resolve this issue. https://status.openlane.com/incident/748557 Mon, 20 Oct 2025 10:03:00 -0000 https://status.openlane.com/incident/748557#63e13c495461ca1fbfd62a89701df74d19fe1180fca6928cb40278cd8b302ccc **Monitoring** We are seeing improvements on login right now, and are working on restoring the remaining services relating to inventory and auction statuses. 6:03am EDT **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 5:01am EDT **Investigating** We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 4:47am EDT We have detected an issue with users unable to login to app.openlane.ca and are working to resolve this issue. https://status.openlane.com/ Mon, 20 Oct 2025 09:20:11 +0000 https://status.openlane.com/#6a9649c37c4c885915b8dae533c81844ef2563f204516f808a3843a8da273b2e AFC Dealer Floorplan Portal (afcdealer.com) recovered https://status.openlane.com/incident/748557 Mon, 20 Oct 2025 09:01:00 -0000 https://status.openlane.com/incident/748557#ad3af9ccdb4f3cf3fe480ce4c94f0e7854c716dfe714449964d31750b2dd0a12 **Identified** We've identified the issue with a third party service provider. We are working through now on mitigating the issue to restore service. 5:01am EDT **Investigating** We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 4:47am EDT We have detected an issue with users unable to login to app.openlane.ca and are working to resolve this issue. https://status.openlane.com/incident/748557 Mon, 20 Oct 2025 08:47:00 -0000 https://status.openlane.com/incident/748557#6a9d8bc9a39c6c261e240f5b75823793f191e4d90ee007e119a0640ffb30388c **Investigating** We are investigating an issue with users unable to login to app.openlane.ca. We are working to restore this functionality as soon as able. 4:47am EDT We have detected an issue with users unable to login to app.openlane.ca and are working to resolve this issue. https://status.openlane.com/ Mon, 20 Oct 2025 08:19:34 +0000 https://status.openlane.com/#6a9649c37c4c885915b8dae533c81844ef2563f204516f808a3843a8da273b2e AFC Dealer Floorplan Portal (afcdealer.com) went down https://status.openlane.com/incident/742811 Sun, 19 Oct 2025 05:00:17 -0000 https://status.openlane.com/incident/742811#18cedb146d54e479a082f8044fccd15ac08d32d680d5319f2698769a8c1183f6 Maintenance completed https://status.openlane.com/incident/742811 Sun, 19 Oct 2025 05:00:17 -0000 https://status.openlane.com/incident/742811#18cedb146d54e479a082f8044fccd15ac08d32d680d5319f2698769a8c1183f6 Maintenance completed https://status.openlane.com/incident/742811 Sun, 19 Oct 2025 02:00:17 -0000 https://status.openlane.com/incident/742811#3e9a4a502c4becc2eb361935724e7bc81dad5f575b37431cfb65f3afdd6b325b All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, October 18th - 10:00pm ET • Estimated Completion - Sunday, October 19th – 1:00am ET https://status.openlane.com/incident/742811 Sun, 19 Oct 2025 02:00:17 -0000 https://status.openlane.com/incident/742811#3e9a4a502c4becc2eb361935724e7bc81dad5f575b37431cfb65f3afdd6b325b All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, October 18th - 10:00pm ET • Estimated Completion - Sunday, October 19th – 1:00am ET https://status.openlane.com/ Mon, 06 Oct 2025 02:56:52 +0000 https://status.openlane.com/#7b295e2ebc83c1c6ce635f54b910eff47e19fe5fe34e8dc55bfafa6365aea5a4 OPENLANE Inspections Portal recovered https://status.openlane.com/ Mon, 06 Oct 2025 02:56:11 +0000 https://status.openlane.com/#52de5ea49c0b94ece297a118adb26df5dcee486af3c63fcf423538618f952e8b OPENLANE AuctionTrac recovered https://status.openlane.com/ Mon, 06 Oct 2025 02:37:46 +0000 https://status.openlane.com/#52de5ea49c0b94ece297a118adb26df5dcee486af3c63fcf423538618f952e8b OPENLANE AuctionTrac went down https://status.openlane.com/ Mon, 06 Oct 2025 02:37:24 +0000 https://status.openlane.com/#7b295e2ebc83c1c6ce635f54b910eff47e19fe5fe34e8dc55bfafa6365aea5a4 OPENLANE Inspections Portal went down https://status.openlane.com/ Mon, 06 Oct 2025 01:17:53 +0000 https://status.openlane.com/#a18bceaa11c2228c55d3445822ddfd268cc5c95fb790d10d99f9bc769cc19691 OPENLANE Inspections Portal recovered https://status.openlane.com/ Mon, 06 Oct 2025 01:17:47 +0000 https://status.openlane.com/#0d12d301febaf387f7e89da548b3048aad57202959d7a36dd011a901cae4b9c5 OPENLANE AuctionTrac recovered https://status.openlane.com/ Mon, 06 Oct 2025 01:02:35 +0000 https://status.openlane.com/#0d12d301febaf387f7e89da548b3048aad57202959d7a36dd011a901cae4b9c5 OPENLANE AuctionTrac went down https://status.openlane.com/ Mon, 06 Oct 2025 00:58:22 +0000 https://status.openlane.com/#a18bceaa11c2228c55d3445822ddfd268cc5c95fb790d10d99f9bc769cc19691 OPENLANE Inspections Portal went down https://status.openlane.com/ Fri, 03 Oct 2025 23:01:07 +0000 https://status.openlane.com/#ba1190e45ec40f90b51ccf7173719e712d6b35946715ebb44db409a165e099f1 OPENLANE AuctionTrac recovered https://status.openlane.com/ Fri, 03 Oct 2025 23:00:17 +0000 https://status.openlane.com/#510cbe7ba9a5e620e16bbd1996a4fe347787e28a3bcb7401223d6557a44f8b4d OPENLANE Inspections Portal recovered https://status.openlane.com/ Fri, 03 Oct 2025 22:42:49 +0000 https://status.openlane.com/#ba1190e45ec40f90b51ccf7173719e712d6b35946715ebb44db409a165e099f1 OPENLANE AuctionTrac went down https://status.openlane.com/ Fri, 03 Oct 2025 22:42:40 +0000 https://status.openlane.com/#510cbe7ba9a5e620e16bbd1996a4fe347787e28a3bcb7401223d6557a44f8b4d OPENLANE Inspections Portal went down https://status.openlane.com/ Sun, 14 Sep 2025 13:20:18 +0000 https://status.openlane.com/#fda3aaab0291b8d1434d6f53156d3b3f90d05abece6084232982db3113ca89f7 PAR North America - eVIPR recovered https://status.openlane.com/ Sun, 14 Sep 2025 10:15:09 +0000 https://status.openlane.com/#fda3aaab0291b8d1434d6f53156d3b3f90d05abece6084232982db3113ca89f7 PAR North America - eVIPR went down https://status.openlane.com/ Sun, 07 Sep 2025 02:59:35 +0000 https://status.openlane.com/#a8aa26a8f1463c43fd3ee72296c019bf869a4dcc22db1c93b540061e0b54e1ae OPENLANE AuctionTrac recovered https://status.openlane.com/ Sun, 07 Sep 2025 02:59:19 +0000 https://status.openlane.com/#4ffa83224bdcd2641cd33659f7f7ee2f01942999779eb8d5cf89bbecf3f2b2f8 OPENLANE Inspections Portal recovered https://status.openlane.com/ Sun, 07 Sep 2025 02:09:19 +0000 https://status.openlane.com/#4ffa83224bdcd2641cd33659f7f7ee2f01942999779eb8d5cf89bbecf3f2b2f8 OPENLANE Inspections Portal went down https://status.openlane.com/ Sun, 07 Sep 2025 02:09:07 +0000 https://status.openlane.com/#a8aa26a8f1463c43fd3ee72296c019bf869a4dcc22db1c93b540061e0b54e1ae OPENLANE AuctionTrac went down https://status.openlane.com/incident/708001 Sun, 24 Aug 2025 05:00:10 -0000 https://status.openlane.com/incident/708001#6d6d68e91ebf2072ae3d70b444343e5b44a1bced143ded839b8ade9531910193 Maintenance completed https://status.openlane.com/incident/708001 Sun, 24 Aug 2025 05:00:10 -0000 https://status.openlane.com/incident/708001#6d6d68e91ebf2072ae3d70b444343e5b44a1bced143ded839b8ade9531910193 Maintenance completed https://status.openlane.com/incident/708001 Sun, 24 Aug 2025 02:00:09 -0000 https://status.openlane.com/incident/708001#b5bcc6392be08b664ba272229e3d556b0d9c5583331335d741cab43cac4d269e All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, August 23rd - 10:00pm ET • Estimated Completion - Sunday, August 24th– 1:00am ET https://status.openlane.com/incident/708001 Sun, 24 Aug 2025 02:00:09 -0000 https://status.openlane.com/incident/708001#b5bcc6392be08b664ba272229e3d556b0d9c5583331335d741cab43cac4d269e All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, August 23rd - 10:00pm ET • Estimated Completion - Sunday, August 24th– 1:00am ET https://status.openlane.com/ Sun, 17 Aug 2025 02:50:36 +0000 https://status.openlane.com/#137abec224a85d6ec492af7f5d9816badee3a682a60c52d2b757b608072ddcb2 US Marketplace (app.openlane.com) recovered https://status.openlane.com/ Sun, 17 Aug 2025 02:36:58 +0000 https://status.openlane.com/#137abec224a85d6ec492af7f5d9816badee3a682a60c52d2b757b608072ddcb2 US Marketplace (app.openlane.com) went down https://status.openlane.com/incident/709965 Sun, 10 Aug 2025 16:00:07 -0000 https://status.openlane.com/incident/709965#634d5986fbdf0a8cefa01b551dfcaba472b02add5e4bd28338f8d5d8b84b4ca7 Maintenance completed https://status.openlane.com/incident/709965 Sun, 10 Aug 2025 16:00:07 -0000 https://status.openlane.com/incident/709965#634d5986fbdf0a8cefa01b551dfcaba472b02add5e4bd28338f8d5d8b84b4ca7 Maintenance completed https://status.openlane.com/incident/709965 Sun, 10 Aug 2025 04:01:07 -0000 https://status.openlane.com/incident/709965#f53d750a70adbe8e4ac07a0de114d8bcc23cde7e479cc0d146303b8d1fbc29ca PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, August 10th - 12:00am ET • Estimated Completion - Sunday, August 10th - 12:00pm ET https://status.openlane.com/incident/709965 Sun, 10 Aug 2025 04:01:07 -0000 https://status.openlane.com/incident/709965#f53d750a70adbe8e4ac07a0de114d8bcc23cde7e479cc0d146303b8d1fbc29ca PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, August 10th - 12:00am ET • Estimated Completion - Sunday, August 10th - 12:00pm ET https://status.openlane.com/incident/709964 Sat, 12 Jul 2025 16:00:32 -0000 https://status.openlane.com/incident/709964#84ceb60d4415d1726074ca85fd4a5a4e40bf98fa70ce8c6b50b5e8f929361b1d Maintenance completed https://status.openlane.com/incident/709964 Sat, 12 Jul 2025 16:00:32 -0000 https://status.openlane.com/incident/709964#84ceb60d4415d1726074ca85fd4a5a4e40bf98fa70ce8c6b50b5e8f929361b1d Maintenance completed https://status.openlane.com/incident/709964 Sat, 12 Jul 2025 04:01:32 -0000 https://status.openlane.com/incident/709964#61149a10790e66e6bbacc163b22a7dcef04ae9bae5483a042447f0b52c285a4e PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, July 12th - 12:00am ET • Estimated Completion - Sunday, July 12th - 12:00pm ET https://status.openlane.com/incident/709964 Sat, 12 Jul 2025 04:01:32 -0000 https://status.openlane.com/incident/709964#61149a10790e66e6bbacc163b22a7dcef04ae9bae5483a042447f0b52c285a4e PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, July 12th - 12:00am ET • Estimated Completion - Sunday, July 12th - 12:00pm ET https://status.openlane.com/incident/604090 Sun, 22 Jun 2025 05:00:00 -0000 https://status.openlane.com/incident/604090#da03029b5ecbbb643db60411ef762c26be182b68500783f574c78c9b0974b4bc Maintenance completed https://status.openlane.com/incident/604090 Sun, 22 Jun 2025 05:00:00 -0000 https://status.openlane.com/incident/604090#da03029b5ecbbb643db60411ef762c26be182b68500783f574c78c9b0974b4bc Maintenance completed https://status.openlane.com/incident/604090 Sun, 22 Jun 2025 02:00:00 -0000 https://status.openlane.com/incident/604090#10e1f3fb3a8f48f8d89b71304e7b5514590175b2664e8f55e92adf376f597fe0 OPENLANE Sites will be undergoing a scheduled systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, June 21st - 10:00pm ET • Estimated Completion - Sunday, June 22nd – 1:00am ET https://status.openlane.com/incident/604090 Sun, 22 Jun 2025 02:00:00 -0000 https://status.openlane.com/incident/604090#10e1f3fb3a8f48f8d89b71304e7b5514590175b2664e8f55e92adf376f597fe0 OPENLANE Sites will be undergoing a scheduled systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, June 21st - 10:00pm ET • Estimated Completion - Sunday, June 22nd – 1:00am ET https://status.openlane.com/incident/709961 Sun, 08 Jun 2025 16:01:00 -0000 https://status.openlane.com/incident/709961#6b2217f9a1478397cf5b22c82a5a72a555b61015476fe0eaa1083257edd99c99 Maintenance completed https://status.openlane.com/incident/709961 Sun, 08 Jun 2025 16:01:00 -0000 https://status.openlane.com/incident/709961#6b2217f9a1478397cf5b22c82a5a72a555b61015476fe0eaa1083257edd99c99 Maintenance completed https://status.openlane.com/incident/709961 Sun, 08 Jun 2025 04:01:00 -0000 https://status.openlane.com/incident/709961#f89d709df24dcd0774259b05473da9cefa889e3b7c0edfc65b50489fe5090797 PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, June 8th - 12:00am ET • Estimated Completion - Sunday, June 8th - 12:00pm ET https://status.openlane.com/incident/709961 Sun, 08 Jun 2025 04:01:00 -0000 https://status.openlane.com/incident/709961#f89d709df24dcd0774259b05473da9cefa889e3b7c0edfc65b50489fe5090797 PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, June 8th - 12:00am ET • Estimated Completion - Sunday, June 8th - 12:00pm ET https://status.openlane.com/incident/580442 Mon, 26 May 2025 14:50:00 -0000 https://status.openlane.com/incident/580442#385d94c5783c4e77e74fcb3deb58469579a621741e183b1c67a89279f541be62 **Resolved** We have validated the platform stability, and all pages are loading and logins working as expected now. 10:20am EDT **Monitoring** We have implemented a fix and are monitoring and validating the platform remains stable. 10:15am EDT **Identified** We have identified the issue and are working to restore the the platform stability. 10:09am EDT **Investigating** We are investigating an issue causing login and pages to not load and are working on restoring the platform stability. 10:04am EDT We are seeing issues on app.openlane.ca with pages not loading and also some logins not allowing users in as well. 10:04am EDT https://status.openlane.com/incident/580442 Mon, 26 May 2025 14:15:00 -0000 https://status.openlane.com/incident/580442#d0f9f9f30955ea40bf0cfebb8bfe192a8690387f566552efe304bad63d29e5b2 **Monitoring** We have implemented a fix and are monitoring and validating the platform remains stable. 10:15am EDT **Identified** We have identified the issue and are working to restore the the platform stability. 10:09am EDT **Investigating** We are investigating an issue causing login and pages to not load and are working on restoring the platform stability. 10:04am EDT We are seeing issues on app.openlane.ca with pages not loading and also some logins not allowing users in as well. 10:04am EDT https://status.openlane.com/incident/580442 Mon, 26 May 2025 14:09:00 -0000 https://status.openlane.com/incident/580442#734fc6aa36ea5a8bebe4961fe7df1339031b9a0c7aa196b432118a1be257a3cd **Identified** We have identified the issue and are working to restore the the platform stability. 10:09am EDT **Investigating** We are investigating an issue causing login and pages to not load and are working on restoring the platform stability. 10:04am EDT We are seeing issues on app.openlane.ca with pages not loading and also some logins not allowing users in as well. 10:04am EDT https://status.openlane.com/incident/580442 Mon, 26 May 2025 14:03:00 -0000 https://status.openlane.com/incident/580442#bb2f2239153c6fde074976fee26428255a6a32397036cc49f4b6bf8b43704a36 **Investigating** We are investigating an issue causing login and pages to not load and are working on restoring the platform stability. 10:04am EDT We are seeing issues on app.openlane.ca with pages not loading and also some logins not allowing users in as well. 10:04am EDT https://status.openlane.com/incident/566243 Sun, 18 May 2025 16:31:00 -0000 https://status.openlane.com/incident/566243#2c53a872b2dba0f8bd9f2465d4be9666d8f975bf7e8d045f356adfea64a1addd Maintenance completed https://status.openlane.com/incident/566243 Sun, 18 May 2025 16:31:00 -0000 https://status.openlane.com/incident/566243#2c53a872b2dba0f8bd9f2465d4be9666d8f975bf7e8d045f356adfea64a1addd Maintenance completed https://status.openlane.com/incident/566243 Sun, 18 May 2025 04:01:00 -0000 https://status.openlane.com/incident/566243#2952f5e5f672b2884e706bdf775dc24463195130d03868e676615623a31ae68d Openlane Maintenance Window. https://status.openlane.com/incident/566243 Sun, 18 May 2025 04:01:00 -0000 https://status.openlane.com/incident/566243#2952f5e5f672b2884e706bdf775dc24463195130d03868e676615623a31ae68d Openlane Maintenance Window. https://status.openlane.com/incident/566462 Fri, 16 May 2025 03:00:16 -0000 https://status.openlane.com/incident/566462#7693cac46499c749d3d8f471e4a8043fe174cdd78bb5acf434181d15b70f0338 Maintenance completed https://status.openlane.com/incident/566462 Fri, 16 May 2025 03:00:16 -0000 https://status.openlane.com/incident/566462#7693cac46499c749d3d8f471e4a8043fe174cdd78bb5acf434181d15b70f0338 Maintenance completed https://status.openlane.com/incident/566462 Fri, 16 May 2025 03:00:16 -0000 https://status.openlane.com/incident/566462#7693cac46499c749d3d8f471e4a8043fe174cdd78bb5acf434181d15b70f0338 Maintenance completed https://status.openlane.com/incident/566462 Fri, 16 May 2025 02:30:16 -0000 https://status.openlane.com/incident/566462#23579650fc00bc84445c5d04abc3bde9467603d351eb281fc6a1eb8a25b0f757 OPENLANE Sites will be undergoing a scheduled systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Thursday, May 15th - 10:30pm ET • Estimated Completion - Thursday, May 15th – 11:00pm ET https://status.openlane.com/incident/566462 Fri, 16 May 2025 02:30:16 -0000 https://status.openlane.com/incident/566462#23579650fc00bc84445c5d04abc3bde9467603d351eb281fc6a1eb8a25b0f757 OPENLANE Sites will be undergoing a scheduled systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Thursday, May 15th - 10:30pm ET • Estimated Completion - Thursday, May 15th – 11:00pm ET https://status.openlane.com/incident/566462 Fri, 16 May 2025 02:30:16 -0000 https://status.openlane.com/incident/566462#23579650fc00bc84445c5d04abc3bde9467603d351eb281fc6a1eb8a25b0f757 OPENLANE Sites will be undergoing a scheduled systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Thursday, May 15th - 10:30pm ET • Estimated Completion - Thursday, May 15th – 11:00pm ET https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:35:00 -0000 https://status.openlane.com/incident/564337#8858aa670512f49ceeaf052e01c9e81be80fe7ce20ece3978976834d178bd0fa **Resolved** We have confirmed everything is working as expected and have resolved the incident. 11:35am EDT **Monitoring** We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:35:00 -0000 https://status.openlane.com/incident/564337#8858aa670512f49ceeaf052e01c9e81be80fe7ce20ece3978976834d178bd0fa **Resolved** We have confirmed everything is working as expected and have resolved the incident. 11:35am EDT **Monitoring** We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:35:00 -0000 https://status.openlane.com/incident/564337#8858aa670512f49ceeaf052e01c9e81be80fe7ce20ece3978976834d178bd0fa **Resolved** We have confirmed everything is working as expected and have resolved the incident. 11:35am EDT **Monitoring** We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:29:00 -0000 https://status.openlane.com/incident/564337#3050076ab3af4e166ecc67e4d60dd1301b274757039e32672604789fd19aac8d **Monitoring** We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:29:00 -0000 https://status.openlane.com/incident/564337#3050076ab3af4e166ecc67e4d60dd1301b274757039e32672604789fd19aac8d **Monitoring** We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:29:00 -0000 https://status.openlane.com/incident/564337#3050076ab3af4e166ecc67e4d60dd1301b274757039e32672604789fd19aac8d **Monitoring** We are now seeing expected Vehicle Detail Page load times now and are monitoring to validate everything is working as expected. 11:29am EDT **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:25:00 -0000 https://status.openlane.com/incident/564337#5e85158573d87ca4377626b097afc954a5312a6b625f920f82efd4a1b6a8f418 **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:25:00 -0000 https://status.openlane.com/incident/564337#5e85158573d87ca4377626b097afc954a5312a6b625f920f82efd4a1b6a8f418 **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 15:25:00 -0000 https://status.openlane.com/incident/564337#5e85158573d87ca4377626b097afc954a5312a6b625f920f82efd4a1b6a8f418 **Identified** We have identified the issue and are working on a fix to improve the page load time performance. 11:25am EDT **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 14:34:00 -0000 https://status.openlane.com/incident/564337#200a71d9eeef9829f765b8b6783b676057a91eaffde0069dcfc2a97e8d445bf0 **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 14:34:00 -0000 https://status.openlane.com/incident/564337#200a71d9eeef9829f765b8b6783b676057a91eaffde0069dcfc2a97e8d445bf0 **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/564337 Wed, 14 May 2025 14:34:00 -0000 https://status.openlane.com/incident/564337#200a71d9eeef9829f765b8b6783b676057a91eaffde0069dcfc2a97e8d445bf0 **Investigating** We are investigating an issue with app.openlane.ca pages that are slow to load. We are working to resolve as soon as able. This also includes a subset of Private Labels as well. 10:37am EDT We are investigating an issue where the Vehicle Details Page is not loading for users. 10:37am EDT https://status.openlane.com/incident/558769 Sun, 04 May 2025 01:43:00 -0000 https://status.openlane.com/incident/558769#ab1a9acd63406213e8c0e8dd77b931256166c484be42e41c96ce40f7f4e08307 **Resolved** We have resolved the issue for both AuctionTrac and GateApp mobile applications and both are working as expected. 9:43pm EDT **Identified** We have resolved the issue for GateApp and are continuing to restore the AuctionTrac mobile application. 7:20pm EDT **Identified** We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT **Investigating** We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT https://status.openlane.com/incident/558769 Sun, 04 May 2025 01:43:00 -0000 https://status.openlane.com/incident/558769#ab1a9acd63406213e8c0e8dd77b931256166c484be42e41c96ce40f7f4e08307 **Resolved** We have resolved the issue for both AuctionTrac and GateApp mobile applications and both are working as expected. 9:43pm EDT **Identified** We have resolved the issue for GateApp and are continuing to restore the AuctionTrac mobile application. 7:20pm EDT **Identified** We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT **Investigating** We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT https://status.openlane.com/incident/558769 Sat, 03 May 2025 23:20:00 -0000 https://status.openlane.com/incident/558769#ce0d096eb7401a0bf487cfa5ca1c0218a5252b3581954413ef155fa3bdf87547 **Identified** We have resolved the issue for GateApp and are continuing to restore the AuctionTrac mobile application. 7:20pm EDT **Identified** We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT **Investigating** We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT https://status.openlane.com/incident/558769 Sat, 03 May 2025 23:20:00 -0000 https://status.openlane.com/incident/558769#ce0d096eb7401a0bf487cfa5ca1c0218a5252b3581954413ef155fa3bdf87547 **Identified** We have resolved the issue for GateApp and are continuing to restore the AuctionTrac mobile application. 7:20pm EDT **Identified** We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT **Investigating** We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT https://status.openlane.com/incident/558769 Sat, 03 May 2025 21:45:00 -0000 https://status.openlane.com/incident/558769#753ad6f138372d73d9167fc76f4720a7956f7be2de47a35e50cb5acde03eb73c **Identified** We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT **Investigating** We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT https://status.openlane.com/incident/558769 Sat, 03 May 2025 21:45:00 -0000 https://status.openlane.com/incident/558769#753ad6f138372d73d9167fc76f4720a7956f7be2de47a35e50cb5acde03eb73c **Identified** We have identified the issue impacting both applications and are working on resolving as soon as able. 5:45pm EDT **Investigating** We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT https://status.openlane.com/incident/558769 Sat, 03 May 2025 21:27:00 -0000 https://status.openlane.com/incident/558769#9785c830e343c0d76abdac1abee815eea9839defef8aa2add25f5926504e6785 **Investigating** We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT https://status.openlane.com/incident/558769 Sat, 03 May 2025 21:27:00 -0000 https://status.openlane.com/incident/558769#9785c830e343c0d76abdac1abee815eea9839defef8aa2add25f5926504e6785 **Investigating** We are looking into an issue with the AuctionTrac and GateApp applications in Canada and are working to identify the issue. 5:27pm EDT https://status.openlane.com/incident/551937 Sun, 27 Apr 2025 05:00:00 -0000 https://status.openlane.com/incident/551937#80d424865465fcfb0db4290b7c35f4bccd47401884e9bf8e8a4b884446638c39 Maintenance completed https://status.openlane.com/incident/551937 Sun, 27 Apr 2025 05:00:00 -0000 https://status.openlane.com/incident/551937#80d424865465fcfb0db4290b7c35f4bccd47401884e9bf8e8a4b884446638c39 Maintenance completed https://status.openlane.com/incident/551937 Sun, 27 Apr 2025 02:00:00 -0000 https://status.openlane.com/incident/551937#a883e441421b5822124c72da6a0708cd8479df225523cc3fdfca2a9880e5511c OPENLANE Sites will be undergoing a scheduled systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, April 26th - 10:00pm ET • Estimated Completion - Sunday, April 27th – 1:00am ET https://status.openlane.com/incident/551937 Sun, 27 Apr 2025 02:00:00 -0000 https://status.openlane.com/incident/551937#a883e441421b5822124c72da6a0708cd8479df225523cc3fdfca2a9880e5511c OPENLANE Sites will be undergoing a scheduled systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, April 26th - 10:00pm ET • Estimated Completion - Sunday, April 27th – 1:00am ET https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 14:17:00 -0000 https://status.openlane.com/incident/549746#a3680d0f493c1d03b76851509570c2bc53b119f514cf8fd154bae783a6b3f794 **Resolved** We have validated that AMP is working as expected now and all platforms are working as expected and all platforms are all operational now. 10:17am EDT **Monitoring** We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 14:17:00 -0000 https://status.openlane.com/incident/549746#a3680d0f493c1d03b76851509570c2bc53b119f514cf8fd154bae783a6b3f794 **Resolved** We have validated that AMP is working as expected now and all platforms are working as expected and all platforms are all operational now. 10:17am EDT **Monitoring** We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 14:17:00 -0000 https://status.openlane.com/incident/549746#a3680d0f493c1d03b76851509570c2bc53b119f514cf8fd154bae783a6b3f794 **Resolved** We have validated that AMP is working as expected now and all platforms are working as expected and all platforms are all operational now. 10:17am EDT **Monitoring** We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 14:10:00 -0000 https://status.openlane.com/incident/549746#c459dd672af684e7694b8597971c73857b603589b57103f16cf32446a54cf86d **Monitoring** We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 14:10:00 -0000 https://status.openlane.com/incident/549746#c459dd672af684e7694b8597971c73857b603589b57103f16cf32446a54cf86d **Monitoring** We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 14:10:00 -0000 https://status.openlane.com/incident/549746#c459dd672af684e7694b8597971c73857b603589b57103f16cf32446a54cf86d **Monitoring** We have implemented a fix and have confirmed GateApp, AMS and AuctionTrac are working as expected. We are still working through issues with AMP currently and working to resolve this as soon as able. 10:12am EDT **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 13:44:00 -0000 https://status.openlane.com/incident/549746#da83788117dc16001689cc4d89bf7c25ee49ca206cfd7ecc66fdb2fd7511649f **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 13:44:00 -0000 https://status.openlane.com/incident/549746#da83788117dc16001689cc4d89bf7c25ee49ca206cfd7ecc66fdb2fd7511649f **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/549746 Wed, 23 Apr 2025 13:44:00 -0000 https://status.openlane.com/incident/549746#da83788117dc16001689cc4d89bf7c25ee49ca206cfd7ecc66fdb2fd7511649f **Identified** We have identified an issue impacting the AMS Suite, AuctionTrac, AMP, and GateApp. This appears to be impacting login to the applications, and stocking in of vehicles. We are working to resolve the issue as soon as able. 9:48am EDT We have received reports with issues related to login to the AMS Suite of applications including AuctionTrac, AMS and GateApp. 9:48am EDT https://status.openlane.com/incident/542012 Sun, 13 Apr 2025 16:00:00 -0000 https://status.openlane.com/incident/542012#48455e20af0f18857df5442486f6cf432d48a835b48a504b2d3d5338bda2de84 Maintenance completed https://status.openlane.com/incident/542012 Sun, 13 Apr 2025 04:00:00 -0000 https://status.openlane.com/incident/542012#7b11c9a489ce68a8f78eff734c312d6fdbd3c72e531e16a5dd5d2e7c6cd1b936 For Maintenance Windows, enter The PAR month* MW and enter the description as (be sure to update the dates): PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, April 13th - 12:00am ET • Estimated Completion - April 13th - 12:00pm ET https://status.openlane.com/incident/542009 Wed, 09 Apr 2025 03:00:15 -0000 https://status.openlane.com/incident/542009#f2f9d0296080dddf8babdc69b8ed24e8fe0e4831d2c30391b7a07bd3cb4fc44a Maintenance completed https://status.openlane.com/incident/542009 Wed, 09 Apr 2025 01:00:15 -0000 https://status.openlane.com/incident/542009#efa3c7f17a49775acff632ac435eea0f54f210fb093d8c44693377eb78b1957c PAR's EVIPR website will be undergoing a scheduled systems maintenance this evening. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - 9:00pm ET • Estimated Completion - 11:00pm ET https://status.openlane.com/incident/542109 Tue, 08 Apr 2025 20:38:00 -0000 https://status.openlane.com/incident/542109#62cfad11e590290140c74a092d699b3169d0384f889a4568ba10c4b8491e9920 **Resolved** We have confirmed the issue is resolved and seeing all transactions having finalized. 4:42pm EDT **Monitoring** We have put in a fix and are validating everything is working as expected now regarding the transactions. 4:38pm EDT **Identified** We have identified the issue and are working to have the transactions fixed very soon. 4:35pm EDT **Investigating** We are investigating an issue with Absolute Sales and the transactions finalizing. The teams are working to resolve the issue as soon as possible. 4:30pm EDT We have identified on app.openlane.com with Absolute Sales transactions not finalizing for today's sales. 4:30pm EDT https://status.openlane.com/incident/542109 Tue, 08 Apr 2025 20:38:00 -0000 https://status.openlane.com/incident/542109#f301b6e5b25d1dae31d32db340a49b646ad3afb0d0a189a81d86e4d6b1d75107 **Monitoring** We have put in a fix and are validating everything is working as expected now regarding the transactions. 4:38pm EDT **Identified** We have identified the issue and are working to have the transactions fixed very soon. 4:35pm EDT **Investigating** We are investigating an issue with Absolute Sales and the transactions finalizing. The teams are working to resolve the issue as soon as possible. 4:30pm EDT We have identified on app.openlane.com with Absolute Sales transactions not finalizing for today's sales. 4:30pm EDT https://status.openlane.com/incident/542109 Tue, 08 Apr 2025 20:35:00 -0000 https://status.openlane.com/incident/542109#f4c376de06d88a8850ea4903a152b1b6f90732069ecf50113cdeac03297ab11c **Identified** We have identified the issue and are working to have the transactions fixed very soon. 4:35pm EDT **Investigating** We are investigating an issue with Absolute Sales and the transactions finalizing. The teams are working to resolve the issue as soon as possible. 4:30pm EDT We have identified on app.openlane.com with Absolute Sales transactions not finalizing for today's sales. 4:30pm EDT https://status.openlane.com/incident/542109 Tue, 08 Apr 2025 20:28:00 -0000 https://status.openlane.com/incident/542109#9b384d516cbcb8c25a6ffa1529201deb1aeca5a2dc60b2c89c2cbd6a165ecfde **Investigating** We are investigating an issue with Absolute Sales and the transactions finalizing. The teams are working to resolve the issue as soon as possible. 4:30pm EDT We have identified on app.openlane.com with Absolute Sales transactions not finalizing for today's sales. 4:30pm EDT https://status.openlane.com/incident/541883 Sun, 23 Mar 2025 15:55:00 -0000 https://status.openlane.com/incident/541883#f1b4b7f6236ecf5afcf5610a01812e4a5b5be1778d10ea98784ade28e8b34cc3 Maintenance completed https://status.openlane.com/incident/541883 Sun, 23 Mar 2025 04:35:00 -0000 https://status.openlane.com/incident/541883#ddb436ba559e39e70710e05ed98d63ef5b70d9b9ee21d55b271d0f97fcffddfe PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, March 23rd - 12:00am ET • Estimated Completion - Sunday, March 23rd - 12:00pm ET https://status.openlane.com/incident/531476 Thu, 20 Mar 2025 16:28:00 -0000 https://status.openlane.com/incident/531476#05919d7c7853d53e478a1cf6ba88e1b533407b2dd629a1fb9f041488f749ecd2 **Resolved** We have validated the performance as good now and the search load times are working as expected. 12:28pm EDT **Identified and Monitoring** We have identified the US Marketplace search results with pages slow to load. We have implemented a fix and are seeing improved page load times and we are monitoring to ensure stability. 12:10pm EDT https://status.openlane.com/incident/531476 Thu, 20 Mar 2025 16:10:00 -0000 https://status.openlane.com/incident/531476#373f5e7cf20db069867c04cc5949bfe6235a81e64688a830c18b017f7bd1bd2a ** Identified and Monitoring ** We have identified the US Marketplace search results with pages slow to load. We have implemented a fix and are seeing improved page load times and we are monitoring to ensure stability. 12:10pm EDT https://status.openlane.com/incident/530913 Wed, 19 Mar 2025 22:32:00 -0000 https://status.openlane.com/incident/530913#5a8bbd28d83d7bb3799ecc3911779bf0d31038b3373fbe1eecfb8a9174890794 **Resolved** We have validated purchases are visible now and have resolved the incident. 6:32pm EDT **Monitoring** We seeing improvement, but are not seeing a full recovery yet on the Purchases page. The engineering team is still working on a permanent fix to resolve the issue. 5:57pm EDT **Identified** We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT https://status.openlane.com/incident/530913 Wed, 19 Mar 2025 21:57:00 -0000 https://status.openlane.com/incident/530913#78201bee67f9b3334778343ed8ed59d1da6eb632b4aedeb2183179f78104991a **Monitoring** We seeing improvement, but are not seeing a full recovery yet on the Purchases page. The engineering team is still working on a permanent fix to resolve the issue. 5:57pm EDT **Identified** We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT https://status.openlane.com/incident/530913 Wed, 19 Mar 2025 20:10:00 -0000 https://status.openlane.com/incident/530913#44d1827c0ee53e6dd0c797cb2dc09f3c704e1b8f7955f98f46c45d6ef96e0734 **Monitoring** We have implemented a fix, but are not seeing a full recovery yet on the Purchases page. The engineering team is still working on a permanent fix to resolve the issue. 4:10pm EDT **Identified** We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT https://status.openlane.com/incident/530913 Wed, 19 Mar 2025 17:17:00 -0000 https://status.openlane.com/incident/530913#ac1e06fe9909501d1fba818a9e2444ad0f641e7c2e852d70c570657f96321de8 **Monitoring** We have implemented a fix and are validating the Purchases are populating as expected on the Purchases page. 1:17pm EDT **Identified** We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT https://status.openlane.com/incident/530913 Wed, 19 Mar 2025 17:03:00 -0000 https://status.openlane.com/incident/530913#40ae8a0f9df698c40159188041287bc0af1399a330bcb4ca8c6a8cf539bb715e **Identified** We have identified that 45 minute auction trades are missing purchase records and the trades are not showing on the Purchase Page for buyers. Engineering is currently working on generating the records. 1:03pm EDT We have received reports of purchases not appearing on the Purchases page. 12:51pm EDT https://status.openlane.com/incident/524917 Sat, 08 Mar 2025 16:35:00 -0000 https://status.openlane.com/incident/524917#89a2dfc01404276a7e3bcdf06aa6cb3cb8904319ad69e693b264f86868943169 **Resolved** We have validated this issue has resolved and all the Selling pages are loading as expected now. 11:35am EST **Monitoring** We have implemented the change and are validating the Sell pages are working as expected now. 11:16am EST **Identified** We have identified the issue and are working on implementing a fix to resolve as soon as able. 11:07am EST **Investigating** We are investigating an issue with the some of the pages in the Selling section. 10:45am EST We have received reports of issues with the Selling link with pages not loading. 10:45am EST https://status.openlane.com/incident/524917 Sat, 08 Mar 2025 16:16:00 -0000 https://status.openlane.com/incident/524917#80e184a238c6b8faf566dfa964d5e6a670c64c74e7791474b15f4050c952034e **Monitoring** We have implemented the change and are validating the Sell pages are working as expected now. 11:16am EST **Identified** We have identified the issue and are working on implementing a fix to resolve as soon as able. 11:07am EST **Investigating** We are investigating an issue with the some of the pages in the Selling section. 10:45am EST We have received reports of issues with the Selling link with pages not loading. 10:45am EST https://status.openlane.com/incident/524917 Sat, 08 Mar 2025 16:07:00 -0000 https://status.openlane.com/incident/524917#22e42bd22ea00fe8bf605795759c3ab25d9dc6462453871c015465da363a1539 **Identified** We have identified the issue and are working on implementing a fix to resolve as soon as able. 11:07am EST **Investigating** We are investigating an issue with the some of the pages in the Selling section. 10:45am EST We have received reports of issues with the Selling link with pages not loading. 10:45am EST https://status.openlane.com/incident/524917 Sat, 08 Mar 2025 15:41:00 -0000 https://status.openlane.com/incident/524917#facaacb8d3127d3f9fa39f36301930b38c829596473859b41560a36d01354217 **Investigating** We are investigating an issue with the some of the pages in the Selling section. 10:45am EST We have received reports of issues with the Selling link with pages not loading. 10:45am EST https://status.openlane.com/incident/541909 Wed, 05 Mar 2025 04:00:37 -0000 https://status.openlane.com/incident/541909#479eebba32ccbb0ada4e9090509629fd4932b218ad6171abad08271af001f957 Maintenance completed https://status.openlane.com/incident/541909 Wed, 05 Mar 2025 02:00:37 -0000 https://status.openlane.com/incident/541909#35f1d09a8ffd02f80e1fed53ec7e90c3305e6829ce3d22cec8f96b5b209e9a0d PAR's EVIPR website will be undergoing a scheduled systems maintenance this evening. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - 9:00pm ET • Estimated Completion - 11:00pm ET https://status.openlane.com/incident/522706 Tue, 04 Mar 2025 20:57:00 -0000 https://status.openlane.com/incident/522706#a276efc6dc0594030a79757b84c802f7ca7924ecddb4bf25e8ebdb20016eb6f3 **Resolved** We have confirmed the bid issue is now fixed and have resolved the incident. 3:57pm EST **Monitoring** We have identified the issue and have implemented a change, we are working to validate bids are able to be placed as expected now. 3:26pm EST **Investigating** We are investigating an issue that has been reported with users unable to place bids on Private Labels. The team is working to resolve as soon as possible. 2:58pm EST We have received reports from some private labels that users are unable to place bids for vehicles. 2:58pm EST https://status.openlane.com/incident/522706 Tue, 04 Mar 2025 20:27:00 -0000 https://status.openlane.com/incident/522706#ac74232ce539b774f48ab6b8731323be9f5401219aa8f49bca68bcc033257fad **Monitoring** We have identified the issue and have implemented a change, we are working to validate bids are able to be placed as expected now. 3:26pm EST **Investigating** We are investigating an issue that has been reported with users unable to place bids on Private Labels. The team is working to resolve as soon as possible. 2:58pm EST We have received reports from some private labels that users are unable to place bids for vehicles. 2:58pm EST https://status.openlane.com/incident/522706 Tue, 04 Mar 2025 19:58:00 -0000 https://status.openlane.com/incident/522706#b0fe2d3dbe3eda5959fbfea63a18a802b7898a05878ae79595676d317dd2b37a **Investigating** We are investigating an issue that has been reported with users unable to place bids on Private Labels. The team is working to resolve as soon as possible. 2:58pm EST We have received reports from some private labels that users are unable to place bids for vehicles. 2:58pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 23:10:00 -0000 https://status.openlane.com/incident/522077#5003bccb17175953a416b0cfc432bbd684ac3409d53fd247280c5b796c6f82e6 **Resolved** We have confirmed the forced updates have been pushed to all users and are able to login and we are resolving this incident. 6:10pm EST **Monitoring** - _Update_ The Apple Store update is now available as well and ready for users to update when able. We will be doing a forced update here soon so when a user opens the app, they will be directed to the phone's app store, and download the update. Like Android, users may need to close the ADESA Marketplace App and then reopen, and should be able to login once again. 5:40pm EST **Identified** - Update: Android users can now download the newest version in the Google Play Store to version 4.15. Users may need to close out the ADESA Marketplace App first after updating, and then should be able to login. 5:24pm EST - Update: We have submitted a change with the Mobile Application Store providers ADESA Marketplace mobile application. We expect this to take a few hours until the update in the Mobile Application Stores is available. Once published, users will need to update the ADESA Marketplace Application in the Application Store on their phone. When this becomes available, we will send another update. For now, the workaround will be to login on the web browser on your phone, or you can still leverage the marketplaces on the web from your computer. 4:33pm EST - We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 23:10:00 -0000 https://status.openlane.com/incident/522077#5003bccb17175953a416b0cfc432bbd684ac3409d53fd247280c5b796c6f82e6 **Resolved** We have confirmed the forced updates have been pushed to all users and are able to login and we are resolving this incident. 6:10pm EST **Monitoring** - _Update_ The Apple Store update is now available as well and ready for users to update when able. We will be doing a forced update here soon so when a user opens the app, they will be directed to the phone's app store, and download the update. Like Android, users may need to close the ADESA Marketplace App and then reopen, and should be able to login once again. 5:40pm EST **Identified** - Update: Android users can now download the newest version in the Google Play Store to version 4.15. Users may need to close out the ADESA Marketplace App first after updating, and then should be able to login. 5:24pm EST - Update: We have submitted a change with the Mobile Application Store providers ADESA Marketplace mobile application. We expect this to take a few hours until the update in the Mobile Application Stores is available. Once published, users will need to update the ADESA Marketplace Application in the Application Store on their phone. When this becomes available, we will send another update. For now, the workaround will be to login on the web browser on your phone, or you can still leverage the marketplaces on the web from your computer. 4:33pm EST - We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 22:40:00 -0000 https://status.openlane.com/incident/522077#61e208ec34b2106196a7d4516107a608cbbe0d8ad40a2ec74b3806d3827ba7c7 **Monitoring** - _Update_ The Apple Store update is now available as well and ready for users to update when able. We will be doing a forced update here soon so when a user opens the app, they will be directed to the phone's app store, and download the update. Like Android, users may need to close the ADESA Marketplace App and then reopen, and should be able to login once again. 5:40pm EST **Identified** - Update: Android users can now download the newest version in the Google Play Store to version 4.15. Users may need to close out the ADESA Marketplace App first after updating, and then should be able to login. 5:24pm EST - Update: We have submitted a change with the Mobile Application Store providers ADESA Marketplace mobile application. We expect this to take a few hours until the update in the Mobile Application Stores is available. Once published, users will need to update the ADESA Marketplace Application in the Application Store on their phone. When this becomes available, we will send another update. For now, the workaround will be to login on the web browser on your phone, or you can still leverage the marketplaces on the web from your computer. 4:33pm EST - We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 22:40:00 -0000 https://status.openlane.com/incident/522077#61e208ec34b2106196a7d4516107a608cbbe0d8ad40a2ec74b3806d3827ba7c7 **Monitoring** - _Update_ The Apple Store update is now available as well and ready for users to update when able. We will be doing a forced update here soon so when a user opens the app, they will be directed to the phone's app store, and download the update. Like Android, users may need to close the ADESA Marketplace App and then reopen, and should be able to login once again. 5:40pm EST **Identified** - Update: Android users can now download the newest version in the Google Play Store to version 4.15. Users may need to close out the ADESA Marketplace App first after updating, and then should be able to login. 5:24pm EST - Update: We have submitted a change with the Mobile Application Store providers ADESA Marketplace mobile application. We expect this to take a few hours until the update in the Mobile Application Stores is available. Once published, users will need to update the ADESA Marketplace Application in the Application Store on their phone. When this becomes available, we will send another update. For now, the workaround will be to login on the web browser on your phone, or you can still leverage the marketplaces on the web from your computer. 4:33pm EST - We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 22:24:00 -0000 https://status.openlane.com/incident/522077#21f8dec7fada4365a052719a5902db59e8cc57bf69d73d7ad5c9b755e1929c15 **Identified** - _Update_: Android users can now download the newest version in the Google Play Store to version 4.15. Users may need to close out the ADESA Marketplace App first after updating, and then should be able to login. 5:24pm EST - Update: We have submitted a change with the Mobile Application Store providers ADESA Marketplace mobile application. We expect this to take a few hours until the update in the Mobile Application Stores is available. Once published, users will need to update the ADESA Marketplace Application in the Application Store on their phone. When this becomes available, we will send another update. For now, the workaround will be to login on the web browser on your phone, or you can still leverage the marketplaces on the web from your computer. 4:33pm EST - We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 22:24:00 -0000 https://status.openlane.com/incident/522077#21f8dec7fada4365a052719a5902db59e8cc57bf69d73d7ad5c9b755e1929c15 **Identified** - _Update_: Android users can now download the newest version in the Google Play Store to version 4.15. Users may need to close out the ADESA Marketplace App first after updating, and then should be able to login. 5:24pm EST - Update: We have submitted a change with the Mobile Application Store providers ADESA Marketplace mobile application. We expect this to take a few hours until the update in the Mobile Application Stores is available. Once published, users will need to update the ADESA Marketplace Application in the Application Store on their phone. When this becomes available, we will send another update. For now, the workaround will be to login on the web browser on your phone, or you can still leverage the marketplaces on the web from your computer. 4:33pm EST - We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 21:33:00 -0000 https://status.openlane.com/incident/522077#1f3746766a95a92aa8d132ac7804d528571f086c92d2ff1fca766491bd350149 **Identified** - _Update_: We have submitted a change with the Mobile Application Store providers ADESA Marketplace mobile application. We expect this to take a few hours until the update in the Mobile Application Stores is available. Once published, users will need to update the ADESA Marketplace Application in the Application Store on their phone. When this becomes available, we will send another update. For now, the workaround will be to login on the web browser on your phone, or you can still leverage the marketplaces on the web from your computer. 4:33pm EST - We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 21:33:00 -0000 https://status.openlane.com/incident/522077#1f3746766a95a92aa8d132ac7804d528571f086c92d2ff1fca766491bd350149 **Identified** - _Update_: We have submitted a change with the Mobile Application Store providers ADESA Marketplace mobile application. We expect this to take a few hours until the update in the Mobile Application Stores is available. Once published, users will need to update the ADESA Marketplace Application in the Application Store on their phone. When this becomes available, we will send another update. For now, the workaround will be to login on the web browser on your phone, or you can still leverage the marketplaces on the web from your computer. 4:33pm EST - We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 20:56:00 -0000 https://status.openlane.com/incident/522077#ac8b864edfeee96840a73879d232bb4f48a7d53dd82f19a0d2621f496799f861 **Identified** We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 20:56:00 -0000 https://status.openlane.com/incident/522077#ac8b864edfeee96840a73879d232bb4f48a7d53dd82f19a0d2621f496799f861 **Identified** We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 3:56pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 19:47:00 -0000 https://status.openlane.com/incident/522077#f17529a90c57cbda653cb5ef59410c3041a2f1b6638fe78d5c35a40b79597dc3 **Identified** We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 2:47pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/522077 Mon, 03 Mar 2025 19:47:00 -0000 https://status.openlane.com/incident/522077#f17529a90c57cbda653cb5ef59410c3041a2f1b6638fe78d5c35a40b79597dc3 **Identified** We have identified an issue with the ADESA Marketplace mobile application. We are working on a fix now to resolve the issue as soon as able. We will be pushing out an update to the Mobile applications, and will update further when users can expect to use the ADESA Marketplace application again. 2:47pm EST OPENLANE has identified an issue with login to the ADESA Marketplace application. Canada users will be able to login to app.openlane.ca on the web and the OPENLANE Canada mobile application. ADESA US Marketplace users can also use buy.adesa.com to login on both their phone web browser and computer and perform normal activities. 2:24pm EST https://status.openlane.com/incident/519380 Sun, 02 Mar 2025 13:00:06 -0000 https://status.openlane.com/incident/519380#6f014bea1a652b0de3a448188bc9a3a01063efb4d0cb63b3951df610fdfd4bb5 Maintenance completed https://status.openlane.com/incident/519380 Sun, 02 Mar 2025 08:00:06 -0000 https://status.openlane.com/incident/519380#749a8016b5fb066f9b927ba4efc6524792dbe271cba513546fac77ba03bf6651 OPENLANE US Open Marketplace website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, March 2nd - 3:00am ET (12:00am PT) • Estimated Completion - Sunday, March 2nd – 8:00am ET (5:00am PT) https://status.openlane.com/incident/520088 Sun, 02 Mar 2025 07:00:05 -0000 https://status.openlane.com/incident/520088#32bc71373f6aa9b3c91ffc2407e33cd287bdd873898622b5472b7a8fbfcdfde7 Maintenance completed https://status.openlane.com/incident/520088 Sun, 02 Mar 2025 07:00:05 -0000 https://status.openlane.com/incident/520088#32bc71373f6aa9b3c91ffc2407e33cd287bdd873898622b5472b7a8fbfcdfde7 Maintenance completed https://status.openlane.com/incident/520088 Sun, 02 Mar 2025 07:00:05 -0000 https://status.openlane.com/incident/520088#32bc71373f6aa9b3c91ffc2407e33cd287bdd873898622b5472b7a8fbfcdfde7 Maintenance completed https://status.openlane.com/incident/520088 Sun, 02 Mar 2025 03:00:05 -0000 https://status.openlane.com/incident/520088#12116644a7f38e880b13ce17068457ae86a91bbde3f30e1638cf5713dba352b2 OPENLANE Private Label Marketplaces websites (including buy.adesa.com) will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, March 1st - 10:00pm ET (7:00pm PT) • Estimated Completion - Sunday, March 2nd – 2:00am ET (11:00pm PT 3/1) https://status.openlane.com/incident/520088 Sun, 02 Mar 2025 03:00:05 -0000 https://status.openlane.com/incident/520088#12116644a7f38e880b13ce17068457ae86a91bbde3f30e1638cf5713dba352b2 OPENLANE Private Label Marketplaces websites (including buy.adesa.com) will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, March 1st - 10:00pm ET (7:00pm PT) • Estimated Completion - Sunday, March 2nd – 2:00am ET (11:00pm PT 3/1) https://status.openlane.com/incident/520088 Sun, 02 Mar 2025 03:00:05 -0000 https://status.openlane.com/incident/520088#12116644a7f38e880b13ce17068457ae86a91bbde3f30e1638cf5713dba352b2 OPENLANE Private Label Marketplaces websites (including buy.adesa.com) will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, March 1st - 10:00pm ET (7:00pm PT) • Estimated Completion - Sunday, March 2nd – 2:00am ET (11:00pm PT 3/1) https://status.openlane.com/incident/520671 Fri, 28 Feb 2025 20:34:00 -0000 https://status.openlane.com/incident/520671#67ea987ae4e824eb734a2ad6240fcc21996414ff6229b60ec95814d676fe6fb0 **Resolved** We have confirmed issue is resolved and registrations are flowing as expected now. 3:34pm EST **Monitoring** We have made a change which should resolve this issue, and we are validating this now. 3:24pm EST **Investigating** The technology team is researching an issue with new user registrations and we working to resolve as soon as able. 2:22pm EST We have received reports of new user registrations on the US Open Marketplace. 2:14pm EST https://status.openlane.com/incident/520671 Fri, 28 Feb 2025 20:24:00 -0000 https://status.openlane.com/incident/520671#b03f6b5538e10f03e18c4bde14f625e54cd9e9c0c399f5a0c9e392b53f381fbc **Monitoring** We have made a change which should resolve this issue, and we are validating this now. 3:24pm EST **Investigating** The technology team is researching an issue with new user registrations and we working to resolve as soon as able. 2:22pm EST We have received reports of new user registrations on the US Open Marketplace. 2:14pm EST https://status.openlane.com/incident/520671 Fri, 28 Feb 2025 19:14:00 -0000 https://status.openlane.com/incident/520671#833581dcc33fc896f8ac4af3b2de949128e64a5e81f8163c5814e1700432d4bf **Investigating** The technology team is researching an issue with new user registrations and we working to resolve as soon as able. 2:22pm EST We have received reports of new user registrations on the US Open Marketplace. 2:14pm EST https://status.openlane.com/incident/518835 Tue, 25 Feb 2025 21:30:00 -0000 https://status.openlane.com/incident/518835#f2b83878ed135357aee596f70d78f364e15e550b738f249279dff8ce8bbdf57b **Resolved** We have confirmed platform performance is stable and are no longer seeing the slow page load times and all functionality of the site is working as expected. 4:30pm EST **Monitoring** Our remediation and third party service provider changes have gone into production and we are monitoring platform stability. We are still seeing some slowness, but are expecting improvement with page load times overall to continue. 4:11pm EST **Identified** We have identified an issue that is causing performance delays on some functionality on some pages. We're working with our third party service provider to resolve this as soon as able. We are working on an emergency patch to improve performance for platform stability. 2:17pm EST Our technology teams have identified some performance issues on app.openlane.com. This is causing some pages to not load as expected and could be impacting the buying and selling process. 12:31pm EST https://status.openlane.com/incident/518835 Tue, 25 Feb 2025 21:11:00 -0000 https://status.openlane.com/incident/518835#3d3b9e8956954a9b2f63b687a435cb8be68f107ea4429db44272fa52b5e10a4c **Monitoring** Our remediation and third party service provider changes have gone into production and we are monitoring platform stability. We are still seeing some slowness, but are expecting improvement with page load times overall to continue. 4:11pm EST **Identified** We have identified an issue that is causing performance delays on some functionality on some pages. We're working with our third party service provider to resolve this as soon as able. We are working on an emergency patch to improve performance for platform stability. 2:17pm EST Our technology teams have identified some performance issues on app.openlane.com. This is causing some pages to not load as expected and could be impacting the buying and selling process. 12:31pm EST https://status.openlane.com/incident/518835 Tue, 25 Feb 2025 19:17:00 -0000 https://status.openlane.com/incident/518835#2e4a60640f76b0d2f6a89710083d2a3966f1c505cf6da2a2fd980fed599124b4 **Identified** We have identified an issue that is causing performance delays on some functionality on some pages. We're working with our third party service provider to resolve this as soon as able. We are working on an emergency patch to improve performance for platform stability. 2:17pm EST Our technology teams have identified some performance issues on app.openlane.com. This is causing some pages to not load as expected and could be impacting the buying and selling process. 12:31pm EST https://status.openlane.com/incident/518804 Tue, 25 Feb 2025 01:00:00 -0000 https://status.openlane.com/incident/518804#d47cbacda11dbb6c010da2deee0fbbf475db6b19d5787b7c77d55a4bb96caf0e **Resolved** We have resolved the issue and have confirmed all bidding and buying activity going forward is working as expected. Due to the system issues, we've made the decision to extend our auction through tomorrow (Feb 25th) at 5:00pm EST. Don't worry! Your bids will be carried over - though vehicles that hit their reserve AND went into overtime were automatically sold! We apologize for any disruption to your plans 8:00pm EST **Identified** We have identified an issue on the US Open Marketplace that has impacted bid and buy functions. We are working through and identifying which bids and buy actions have been impacted and are working on next steps to resolve this issue. 3:48pm EST https://status.openlane.com/incident/518804 Mon, 24 Feb 2025 20:48:00 -0000 https://status.openlane.com/incident/518804#0ce60f0b9aff52c44db9f9293eff46aa4e876cbf0e2bbaae55234f57fb4bd796 **Identified** We have identified an issue on the US Open Marketplace that has impacted bid and buy activity. We are working through and identifying which bids and purchases have been impacted and are working on next steps 3:39pm EST https://status.openlane.com/incident/541887 Sun, 09 Feb 2025 16:28:00 -0000 https://status.openlane.com/incident/541887#2198a0191f70d204e404e9279acb0e7eb2d9fa7a37d52e2280ed52c8d82a35ba Maintenance completed https://status.openlane.com/incident/541887 Sun, 09 Feb 2025 05:29:00 -0000 https://status.openlane.com/incident/541887#353dafc245c493c400684b79ec8e860cb03267b8519e9ee4b1e823b3c3fcb033 PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, February 9th - 12:00am ET • Estimated Completion - Sunday, February 9th - 12:00pm ET https://status.openlane.com/incident/541910 Fri, 07 Feb 2025 04:00:58 -0000 https://status.openlane.com/incident/541910#77a9c9e389618eda655d57335444edae19c06d77ac001dc086548a7771228b9f Maintenance completed https://status.openlane.com/incident/541910 Fri, 07 Feb 2025 02:00:58 -0000 https://status.openlane.com/incident/541910#4925a64d76752189a42e60a49077da14cb260396fa5440c8e9ffbbe6cd4e2df9 PAR's EVIPR website will be undergoing a scheduled systems maintenance this evening. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - 9:00pm ET • Estimated Completion - 11:00pm ET https://status.openlane.com/incident/504010 Wed, 29 Jan 2025 21:39:00 -0000 https://status.openlane.com/incident/504010#5237803447eaaccbbb86bb90811e40159649e086b838fc89a9cab6420931f34c **Resolved** We have resolved the issue. Teams are still working on some follow-up items, but all Auction timers are good now. 4:39pm EST **Identified** We have identified the root cause of the issue and are working on steps to prevent from the timers from not displaying accurately. 4:19pm EST **Investigating** We are investigating an issue where timers for the 45 minute auctions are not displaying correctly in the Active tab. All timers for all vehicles are now reflecting accurately, and we are continuing to investigate auction timers that were previously incorrect. 3:55pm EST Auction timers for vehicles in Active status are not populating correctly for the OPENLANE Canada 45 minute auctions. 3:28pm EST https://status.openlane.com/incident/504010 Wed, 29 Jan 2025 21:19:00 -0000 https://status.openlane.com/incident/504010#62bd183ada1bfbe4715e9cec1acb38c8bc3a4e941fb425633ed7f86bab240016 **Identified** We have identified the root cause of the issue and are working on steps to prevent from the timers from not displaying accurately. 4:19pm EST **Investigating** We are investigating an issue where timers for the 45 minute auctions are not displaying correctly in the Active tab. All timers for all vehicles are now reflecting accurately, and we are continuing to investigate auction timers that were previously incorrect. 3:55pm EST Auction timers for vehicles in Active status are not populating correctly for the OPENLANE Canada 45 minute auctions. 3:28pm EST https://status.openlane.com/incident/504010 Wed, 29 Jan 2025 20:55:00 -0000 https://status.openlane.com/incident/504010#5c392b28754dcd07c00c0c71997ee90f4ce401e46989bf67bd4a5ce613a7e534 **Investigating** We are investigating an issue where timers for the 45 minute auctions are not displaying correctly in the Active tab. All timers for all vehicles are now reflecting accurately, and we are continuing to investigate auction timers that were previously incorrect. 3:55pm EST Auction timers for vehicles in Active status are not populating correctly for the OPENLANE Canada 45 minute auctions. 3:28pm EST https://status.openlane.com/incident/504010 Wed, 29 Jan 2025 20:25:00 -0000 https://status.openlane.com/incident/504010#9535da5a4b5f0c945b52d79db201b3e51e2c966309e74bb43230f4aa34610595 **Investigating** We are investigating an issue where timers for the 45 minute auctions are not displaying correctly in the Active tab. We're working on trying to fix the issue as quickly as possible. 3:28pm EST Vehicles in Active status are not populating correctly for the OPENLANE Canada 45 minute auctions. 3:28pm EST https://status.openlane.com/incident/541912 Fri, 24 Jan 2025 04:00:21 -0000 https://status.openlane.com/incident/541912#21ca67dcd15ba723d1114aea62005623636fe3fcf09bd54d5b99161778326b51 Maintenance completed https://status.openlane.com/incident/500761 Thu, 23 Jan 2025 17:04:00 -0000 https://status.openlane.com/incident/500761#f62aaaa490c71953eaa9ec415a7fc2a8cdca945239bc1336ccae817a71a105da **Resolved** We have validated all vehicles are available in Active now and all sale activity can resume normally. 12:04pm EDT **Monitoring** We have implemented a fix and are monitoring the search results are populating as expected. 11:58 EDT **Identified** We have identified the issue and are working on a fix to populate the Active sale vehicles. 11:45am EDT **Investigating** The technology teams are looking as to why not all vehicles are appearing in the Active tab on app.openlane.ca. 11:37am EDT We are investigating an issue with vehicles not populating on the Active tab on app.openlane.ca for the 45 minute auctions. 11:37am EDT https://status.openlane.com/incident/500761 Thu, 23 Jan 2025 16:58:00 -0000 https://status.openlane.com/incident/500761#9b434c5480b633bbbc4f2b5615a86793eedd63c09fe87562edaa074fe8dff4bc **Monitoring** We have implemented a fix and are monitoring the search results are populating as expected. 11:58 **Identified** We have identified the issue and are working on a fix to populate the Active sale vehicles. 11:45am EDT **Investigating** The technology teams are looking as to why not all vehicles are appearing in the Active tab on app.openlane.ca. 11:37am EDT We are investigating an issue with vehicles not populating on the Active tab on app.openlane.ca for the 45 minute auctions. 11:37am EDT https://status.openlane.com/incident/500761 Thu, 23 Jan 2025 16:45:00 -0000 https://status.openlane.com/incident/500761#b626411827dc976d0c997758464d48a24a38c0e30d271eab2a2c38697266729c **Identified** We have identified the issue and are working on a fix to populate the Active sale vehicles. 11:45am EDT **Investigating** The technology teams are looking as to why not all vehicles are appearing in the Active tab on app.openlane.ca. 11:37am EDT We are investigating an issue with vehicles not populating on the Active tab on app.openlane.ca for the 45 minute auctions. 11:37am EDT https://status.openlane.com/incident/500761 Thu, 23 Jan 2025 16:30:00 -0000 https://status.openlane.com/incident/500761#441a6720cb3ebd9121d53f950f2a66614426be91a3ff14cef2042a1d5fc3f392 **Investigating** The technology teams are looking as to why not all vehicles are appearing in the Active tab on app.openlane.ca. 11:37am EDT We are investigating an issue with vehicles not populating on the Active tab on app.openlane.ca for the 45 minute auctions. 11:37am EDT https://status.openlane.com/incident/541912 Thu, 23 Jan 2025 14:00:21 -0000 https://status.openlane.com/incident/541912#3fdbc8fa18fe277308067a05a8e450d11eebf38d253ba35a9b13ccaa549cbdda PAR's EVIPR website will be undergoing a scheduled systems maintenance this evening. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - 9:00pm ET • Estimated Completion - 11:00pm ET https://status.openlane.com/incident/541893 Sun, 19 Jan 2025 16:45:00 -0000 https://status.openlane.com/incident/541893#5d4f2ad2800f4e58397e00a90a838b02a2bba86c8c9549222005ced78c7f7b52 Maintenance completed https://status.openlane.com/incident/541893 Sun, 19 Jan 2025 05:30:00 -0000 https://status.openlane.com/incident/541893#ac41e468baa9314907d57d4d7cdf7bc14e7cf16f7ccb404a661310d64211edee PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, January 19th - 12:00am ET • Estimated Completion - January 19th - 12:00pm ET https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:47:00 -0000 https://status.openlane.com/incident/494003#e4fdc00e27bd37083981485ea7bd82646293a092a94ba7f738998163355fc959 **Resolved** We have validated the sites are operational now and working as expected. 4:47pm EST **Monitoring** We have performed restorative measures and the sites are now loading. The teams are validating everything is working as expected. 4:39pm EST **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:47:00 -0000 https://status.openlane.com/incident/494003#e4fdc00e27bd37083981485ea7bd82646293a092a94ba7f738998163355fc959 **Resolved** We have validated the sites are operational now and working as expected. 4:47pm EST **Monitoring** We have performed restorative measures and the sites are now loading. The teams are validating everything is working as expected. 4:39pm EST **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:47:00 -0000 https://status.openlane.com/incident/494003#e4fdc00e27bd37083981485ea7bd82646293a092a94ba7f738998163355fc959 **Resolved** We have validated the sites are operational now and working as expected. 4:47pm EST **Monitoring** We have performed restorative measures and the sites are now loading. The teams are validating everything is working as expected. 4:39pm EST **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:39:00 -0000 https://status.openlane.com/incident/494003#a3be776fc226cd43df1a1fd5b0d2652b070a637c96f8f585ea50a820655458c1 **Monitoring** We have performed restorative measures and the sites are now loading. The teams are validating everything is working as expected. 4:39pm EST **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:39:00 -0000 https://status.openlane.com/incident/494003#a3be776fc226cd43df1a1fd5b0d2652b070a637c96f8f585ea50a820655458c1 **Monitoring** We have performed restorative measures and the sites are now loading. The teams are validating everything is working as expected. 4:39pm EST **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:39:00 -0000 https://status.openlane.com/incident/494003#a3be776fc226cd43df1a1fd5b0d2652b070a637c96f8f585ea50a820655458c1 **Monitoring** We have performed restorative measures and the sites are now loading. The teams are validating everything is working as expected. 4:39pm EST **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:28:00 -0000 https://status.openlane.com/incident/494003#e945a3d710b7bb238d7dbba1215659dba737915b90b8e8ddaaaa01383042aa6b **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:28:00 -0000 https://status.openlane.com/incident/494003#e945a3d710b7bb238d7dbba1215659dba737915b90b8e8ddaaaa01383042aa6b **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:28:00 -0000 https://status.openlane.com/incident/494003#e945a3d710b7bb238d7dbba1215659dba737915b90b8e8ddaaaa01383042aa6b **Identified** We have identified the issue and are working on restoring service right and will have an update soon. 4:29pm EST **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:20:00 -0000 https://status.openlane.com/incident/494003#1c2c172c703a2c28ce2a4fe7f4f27d7d8dc1514d24050f55a613c9e35a419dc2 **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:20:00 -0000 https://status.openlane.com/incident/494003#1c2c172c703a2c28ce2a4fe7f4f27d7d8dc1514d24050f55a613c9e35a419dc2 **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/494003 Fri, 10 Jan 2025 21:20:00 -0000 https://status.openlane.com/incident/494003#1c2c172c703a2c28ce2a4fe7f4f27d7d8dc1514d24050f55a613c9e35a419dc2 **Investigating** We are investigating an issue with OPENLANE sites not loading. The team is investigating to restore service as soon as able. 4:21pm EST OPENLANE is investigating an issue with sites not loading. https://status.openlane.com/incident/541911 Wed, 08 Jan 2025 04:00:00 -0000 https://status.openlane.com/incident/541911#509658f1cc29bf33a8e252144263c9ea65ff4009b361f28f67ed8b8859814a6d Maintenance completed https://status.openlane.com/incident/541911 Wed, 08 Jan 2025 02:00:00 -0000 https://status.openlane.com/incident/541911#dfc19421ca8eab03f3396948dc535b399cafaa4a174b41292ef644d57bae7c63 PAR's EVIPR website will be undergoing a scheduled systems maintenance this evening. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - 9:00pm ET • Estimated Completion - 11:00pm ET https://status.openlane.com/incident/542028 Wed, 18 Dec 2024 04:00:17 -0000 https://status.openlane.com/incident/542028#fbbe8de900cc1bb5ea8253a19db7c08ee44e74a6fc81b1ad99238d5c06e5b673 Maintenance completed https://status.openlane.com/incident/542028 Wed, 18 Dec 2024 02:00:17 -0000 https://status.openlane.com/incident/542028#c0a252a87309b76794cb340273a0a9c2c9a19a304228e6939a93e900707bb3d4 PAR's EVIPR website will be undergoing a scheduled systems maintenance this evening. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - 9:00pm ET • Estimated Completion - 11:00pm ET https://status.openlane.com/incident/474835 Sun, 15 Dec 2024 02:00:18 -0000 https://status.openlane.com/incident/474835#eccdb54641ccd75a093f497372a7f3b6ffb2204b60fdc673b933000f48c76d2d Maintenance completed https://status.openlane.com/incident/474835 Sun, 15 Dec 2024 02:00:18 -0000 https://status.openlane.com/incident/474835#eccdb54641ccd75a093f497372a7f3b6ffb2204b60fdc673b933000f48c76d2d Maintenance completed https://status.openlane.com/incident/474835 Sat, 14 Dec 2024 22:00:18 -0000 https://status.openlane.com/incident/474835#79c663da912f684090dc32a180a8be55ec379b4154199bb7fe612846d0322313 All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, December 14th - 10:00pm ET (7:00pm PT) • Estimated Completion - Sunday, December 15th – 2:00am ET (12/14 11:00pm PT) https://status.openlane.com/incident/474835 Sat, 14 Dec 2024 22:00:18 -0000 https://status.openlane.com/incident/474835#79c663da912f684090dc32a180a8be55ec379b4154199bb7fe612846d0322313 All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, December 14th - 10:00pm ET (7:00pm PT) • Estimated Completion - Sunday, December 15th – 2:00am ET (12/14 11:00pm PT) https://status.openlane.com/incident/477198 Fri, 13 Dec 2024 14:55:00 -0000 https://status.openlane.com/incident/477198#6b21ef7f222b8f6fbc71e76918f565b3433f23b6903975a9291c7b3027dbbc8c **Resolved** We have confirmed login functionality has returned to normal and have resolved the issue. 9:55am EST **Monitoring** We have made an change on our side and are seeing successful logins and are monitoring for stability now. 9:48am EST **Identified** The teams have identified the issue and are working on a solution to resolve issue. 9:38am EST **Investigating** Teams are working on resolving an issue where many users are unable to login to app.openlane.com. 9:32am EST We have identified an issue with users attempting to login to the Open Auction US site. 9:29am EST https://status.openlane.com/incident/477198 Fri, 13 Dec 2024 14:47:00 -0000 https://status.openlane.com/incident/477198#3baab1b98e644a79a49974856d3cb2b86bad222fbc347cb0e6fe128e90451233 **Monitoring** We have made an change on our side and are seeing successful logins and are monitoring for stability now. 9:48am EST **Identified** The teams have identified the issue and are working on a solution to resolve issue. 9:38am EST **Investigating** Teams are working on resolving an issue where many users are unable to login to app.openlane.com. 9:32am EST We have identified an issue with users attempting to login to the Open Auction US site. 9:29am EST https://status.openlane.com/incident/477198 Fri, 13 Dec 2024 14:38:00 -0000 https://status.openlane.com/incident/477198#fb7594976cf48390a1cfe895408a42baff3c28af8f7368c84b4e00aefd7464a3 **Identified** The teams have identified the issue and are working on a solution to resolve issue. 9:38am EST **Investigating** Teams are working on resolving an issue where many users are unable to login to app.openlane.com. 9:32am EST We have identified an issue with users attempting to login to the Open Auction US site. 9:29am EST https://status.openlane.com/incident/477198 Fri, 13 Dec 2024 14:29:00 -0000 https://status.openlane.com/incident/477198#eb191b97bb131a0217bad7b354a190449786818ccd24ad3b3cda59c7072594bd **Investigating** Teams are working on resolving an issue where many users are unable to login to app.openlane.com. 9:32am EST We have identified an issue with users attempting to login to the Open Auction US site. 9:29am EST https://status.openlane.com/incident/541905 Sun, 08 Dec 2024 17:03:00 -0000 https://status.openlane.com/incident/541905#c283dd3509b9b3d11eb5d73e558f5de346edddb0cdb1ab9bbd3444e229eabaa7 Maintenance completed https://status.openlane.com/incident/541905 Sun, 08 Dec 2024 05:03:00 -0000 https://status.openlane.com/incident/541905#0912a5ef6e3fc06f73e489bf7fc57227bc2fcce1f979800bfd3efd50863c24e0 PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, December 8th - 12:00am ET • Estimated Completion - December 8th - 12:00pm ET https://status.openlane.com/incident/542006 Wed, 04 Dec 2024 04:00:01 -0000 https://status.openlane.com/incident/542006#a38fef131a930d2b44ce30e2d349925ab6662cbac823430cf4c371e64931c6cb Maintenance completed https://status.openlane.com/incident/542006 Wed, 04 Dec 2024 02:00:01 -0000 https://status.openlane.com/incident/542006#b023a26cd82d489e048c16c724c8b04dc15123e562fedd8583e6cf1e7b2ab0fc PAR's EVIPR website will be undergoing a scheduled systems maintenance this evening. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - 9:00pm ET • Estimated Completion - 11:00pm ET https://status.openlane.com/incident/468147 Tue, 26 Nov 2024 17:53:00 -0000 https://status.openlane.com/incident/468147#1012684009b66c033ca83e36017025db4748218ea2900ccf19ac6441a94cfba4 **Resolved** We have confirmed GateApp and AMS are working as expected again. 12:53pm EST **Monitoring** The teams has completed a restart that should be restoring service, teams are working on validating this is working as expected now. 12:39pm EST ** Investigating** We are investigating an issue impacting some Canada VLC locations. Team is working to restore the service as soon as able. 12:15pm EST Teams have received reports of AMS and GateApp not working as expected. 12:10pm EST https://status.openlane.com/incident/468147 Tue, 26 Nov 2024 17:53:00 -0000 https://status.openlane.com/incident/468147#1012684009b66c033ca83e36017025db4748218ea2900ccf19ac6441a94cfba4 **Resolved** We have confirmed GateApp and AMS are working as expected again. 12:53pm EST **Monitoring** The teams has completed a restart that should be restoring service, teams are working on validating this is working as expected now. 12:39pm EST ** Investigating** We are investigating an issue impacting some Canada VLC locations. Team is working to restore the service as soon as able. 12:15pm EST Teams have received reports of AMS and GateApp not working as expected. 12:10pm EST https://status.openlane.com/incident/468147 Tue, 26 Nov 2024 17:39:00 -0000 https://status.openlane.com/incident/468147#f3eadf490011724253c419fda244aabe140053aa614a09d18ec68ae25c882291 ** Investigating** We are investigating an issue impacting some Canada VLC locations. Team is working to restore the service as soon as able. 12:15pm EST Teams have received reports of AMS and GateApp not working as expected. 12:10pm EST https://status.openlane.com/incident/468147 Tue, 26 Nov 2024 17:39:00 -0000 https://status.openlane.com/incident/468147#f9b477d4c02aa1fab7ea32c40fb53a0d5e5ee71408ee99e634597a6379bf22a9 **Monitoring** The teams has completed a restart that should be restoring service, teams are working on validating this is working as expected now. 12:39pm EST ** Investigating** We are investigating an issue impacting some Canada VLC locations. Team is working to restore the service as soon as able. 12:15pm EST Teams have received reports of AMS and GateApp not working as expected. 12:10pm EST https://status.openlane.com/incident/468147 Tue, 26 Nov 2024 17:39:00 -0000 https://status.openlane.com/incident/468147#f3eadf490011724253c419fda244aabe140053aa614a09d18ec68ae25c882291 ** Investigating** We are investigating an issue impacting some Canada VLC locations. Team is working to restore the service as soon as able. 12:15pm EST Teams have received reports of AMS and GateApp not working as expected. 12:10pm EST https://status.openlane.com/incident/468147 Tue, 26 Nov 2024 17:39:00 -0000 https://status.openlane.com/incident/468147#f9b477d4c02aa1fab7ea32c40fb53a0d5e5ee71408ee99e634597a6379bf22a9 **Monitoring** The teams has completed a restart that should be restoring service, teams are working on validating this is working as expected now. 12:39pm EST ** Investigating** We are investigating an issue impacting some Canada VLC locations. Team is working to restore the service as soon as able. 12:15pm EST Teams have received reports of AMS and GateApp not working as expected. 12:10pm EST https://status.openlane.com/incident/541907 Sun, 10 Nov 2024 17:00:00 -0000 https://status.openlane.com/incident/541907#9f9d01b5fedde94d182462741ba99634344718a1eb154d64f2072039531c1c72 Maintenance completed https://status.openlane.com/incident/541907 Sun, 10 Nov 2024 05:04:00 -0000 https://status.openlane.com/incident/541907#087f5e030d49c4c23c816487167af996006084441121520cb790456de2916ac1 PAR's EVIPR website will be undergoing a scheduled systems maintenance this weekend. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Sunday, November 10th - 12:00am ET • Estimated Completion - November 10th - 12:00pm ET https://status.openlane.com/incident/458162 Sat, 09 Nov 2024 11:00:15 -0000 https://status.openlane.com/incident/458162#a06c521c1d51a242d435fc1a482f76ed33a78483c2f0885f16639d42a206968c Maintenance completed https://status.openlane.com/incident/458162 Sat, 09 Nov 2024 10:00:15 -0000 https://status.openlane.com/incident/458162#e1026372994b33136faf74bacba5c3fc601b2abffc115cb1bae53e4ec0e460d4 US Marketplace app.openlane.ca will be undergoing scheduled systems maintenance. We are not expecting any downtime, but please be aware that systems may be briefly unavailable while these activities are being performed. https://status.openlane.com/incident/542030 Wed, 23 Oct 2024 03:00:08 -0000 https://status.openlane.com/incident/542030#3f6a6a984c825618e36057a1a58c8073ba6366cd0a69c4128bcabe1707aef717 Maintenance completed https://status.openlane.com/incident/542030 Wed, 23 Oct 2024 01:00:08 -0000 https://status.openlane.com/incident/542030#10ccb210f7b74c8cd2afdb65f625c194b963c2ac730d64fd7b21c9427065d372 PAR's EVIPR website will be undergoing a scheduled systems maintenance this evening. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - 9:00pm ET • Estimated Completion - 11:00pm ET https://status.openlane.com/incident/448840 Tue, 22 Oct 2024 17:48:00 -0000 https://status.openlane.com/incident/448840#2c5ac442f56f7177b93037e5c4c7b3da01d6490f4e04ce498990a45c52bdc759 **Resolved** We have confirmed the sites are stable and all functionality is working as expected. 1:48pm EDT **Monitoring** We are seeing the sites stabilized now and are monitoring closely to ensure all functionality is working as expected. 1:32pm EDT **Investigating** Our monitoring has detected issues with some pages not loading. We are trying to identify and resolve issue as soon as able. 12:50pm EDT OPENLANE Technology Team is investigating issues we are seeing with some sites with pages not loading. 12:45pm EDT https://status.openlane.com/incident/448840 Tue, 22 Oct 2024 17:48:00 -0000 https://status.openlane.com/incident/448840#2c5ac442f56f7177b93037e5c4c7b3da01d6490f4e04ce498990a45c52bdc759 **Resolved** We have confirmed the sites are stable and all functionality is working as expected. 1:48pm EDT **Monitoring** We are seeing the sites stabilized now and are monitoring closely to ensure all functionality is working as expected. 1:32pm EDT **Investigating** Our monitoring has detected issues with some pages not loading. We are trying to identify and resolve issue as soon as able. 12:50pm EDT OPENLANE Technology Team is investigating issues we are seeing with some sites with pages not loading. 12:45pm EDT https://status.openlane.com/incident/448840 Tue, 22 Oct 2024 17:32:00 -0000 https://status.openlane.com/incident/448840#b16e171190058fe8b662d97c4796c7add4cb481147dcf4febc661839d96ce5e9 **Monitoring** We are seeing the sites stabilized now and are monitoring closely to ensure all functionality is working as expected. 1:32pm EDT **Investigating** Our monitoring has detected issues with some pages not loading. We are trying to identify and resolve issue as soon as able. 12:50pm EDT OPENLANE Technology Team is investigating issues we are seeing with some sites with pages not loading. 12:45pm EDT https://status.openlane.com/incident/448840 Tue, 22 Oct 2024 17:32:00 -0000 https://status.openlane.com/incident/448840#b16e171190058fe8b662d97c4796c7add4cb481147dcf4febc661839d96ce5e9 **Monitoring** We are seeing the sites stabilized now and are monitoring closely to ensure all functionality is working as expected. 1:32pm EDT **Investigating** Our monitoring has detected issues with some pages not loading. We are trying to identify and resolve issue as soon as able. 12:50pm EDT OPENLANE Technology Team is investigating issues we are seeing with some sites with pages not loading. 12:45pm EDT https://status.openlane.com/incident/448840 Tue, 22 Oct 2024 16:48:00 -0000 https://status.openlane.com/incident/448840#7673a018a9e2e33a0423f8772368404bb90b537936166a4f8cf9c5aa46d33f89 **Investigating** Our monitoring has detected issues with some pages not loading. We are trying to identify and resolve issue as soon as able. 12:50pm EDT OPENLANE Technology Team is investigating issues we are seeing with some sites with pages not loading. 12:45pm EDT https://status.openlane.com/incident/448840 Tue, 22 Oct 2024 16:48:00 -0000 https://status.openlane.com/incident/448840#7673a018a9e2e33a0423f8772368404bb90b537936166a4f8cf9c5aa46d33f89 **Investigating** Our monitoring has detected issues with some pages not loading. We are trying to identify and resolve issue as soon as able. 12:50pm EDT OPENLANE Technology Team is investigating issues we are seeing with some sites with pages not loading. 12:45pm EDT https://status.openlane.com/incident/444404 Sun, 20 Oct 2024 06:00:06 -0000 https://status.openlane.com/incident/444404#512f446fb0540b44f8f9cd01cb0c3a2c545fb6bc6b327251514d5dd487dfd11c Maintenance completed https://status.openlane.com/incident/444404 Sun, 20 Oct 2024 06:00:06 -0000 https://status.openlane.com/incident/444404#512f446fb0540b44f8f9cd01cb0c3a2c545fb6bc6b327251514d5dd487dfd11c Maintenance completed https://status.openlane.com/incident/444404 Sun, 20 Oct 2024 02:00:06 -0000 https://status.openlane.com/incident/444404#accff7ff53df7f29db7f5db3138ac0a7c4a438d32818f180b40fb487a5a34a8e All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, October 19th - 10:00pm ET (7:00pm PT) • Estimated Completion - Sunday, October 20th – 2:00am ET (10/19 11:00pm PT) https://status.openlane.com/incident/444404 Sun, 20 Oct 2024 02:00:06 -0000 https://status.openlane.com/incident/444404#accff7ff53df7f29db7f5db3138ac0a7c4a438d32818f180b40fb487a5a34a8e All OPENLANE Sites will be undergoing scheduled monthly schedule systems maintenance. Please be aware that systems will be unavailable while these activities are being performed so maintenance pages will be used during this time. • Start - Saturday, October 19th - 10:00pm ET (7:00pm PT) • Estimated Completion - Sunday, October 20th – 2:00am ET (10/19 11:00pm PT) https://status.openlane.com/incident/445841 Wed, 16 Oct 2024 23:05:00 -0000 https://status.openlane.com/incident/445841#53cb6b2a6ce27bfaa0a5449a2203dfa55f5347e88044e6eed7891e14e736739b **Resolved** We have validated all functionality is good now and have marked the incident resolved. 6:59pm EDT **Identified** We have identified the issue and are working on resolving this as soon as able. 6:16pm EDT **Investigating** We are investigating an issue with TradeRev on Open Auction Canada users with seeing 45 minute auction trade statuses. We are working to resolve as soon able. 6:10pm EDT We have received reports of users unable to view 45 minute auction status. 6:07pm EDT https://status.openlane.com/incident/445841 Wed, 16 Oct 2024 22:56:00 -0000 https://status.openlane.com/incident/445841#5c7bbacf1cdee907c25762639c705b6aa4fae413f95e805fd0f87d7dc7f36a91 **Monitoring** We have deployed a fix and the statuses of vehicles for the 45 minute auctions should be available again. 6:56pm EDT **Identified** We have identified the issue and are working on resolving this as soon as able. 6:16pm EDT **Investigating** We are investigating an issue with TradeRev on Open Auction Canada users with seeing 45 minute auction trade statuses. We are working to resolve as soon able. 6:10pm EDT We have received reports of users unable to view 45 minute auction status. 6:07pm EDT https://status.openlane.com/incident/445841 Wed, 16 Oct 2024 22:07:00 -0000 https://status.openlane.com/incident/445841#dd86e1171901d979e603731e75d0aa580ab1b250ea0234f3937f8e816ae43ef9 **Investigating** We are investigating an issue with TradeRev on Open Auction Canada users with seeing 45 minute auction trade statuses. We are working to resolve as soon able. 6:10pm EDT We have received reports of users unable to view 45 minute auction status. 6:07pm EDT https://status.openlane.com/incident/439393 Fri, 04 Oct 2024 19:42:00 -0000 https://status.openlane.com/incident/439393#520c299715fd0d49a52be7372d217913526a22a4fd044a46f413d41698217942 **Resolved** Technology teams have confirmed platform stability and applications are responding as expected. 3:42pm ET Monitoring Technology teams have addressed the issue, and are continuing to monitor recovery. 3:25pm EDT Investigating We are continuing to investigate issues with our Private Labels that are inaccessible and are working to restore availability as soon as able. We are seeing intermittent improvement. 2:40pm EDT Technology Teams are looking into issues we are seeing with some private labels with intermittently being unavailable. 1:56pm EDT https://status.openlane.com/incident/439393 Fri, 04 Oct 2024 16:42:00 -0000 https://status.openlane.com/incident/439393#284067e5bafa79372d6514eb64fe91f611bd2213a54641762cbf9a40cff7d1f3 **Monitoring** Technology teams have addressed the issue, and are continuing to monitor recovery. 3:25pm EDT **Investigating** We are continuing to investigate issues with our Private Labels that are inaccessible and are working to restore availability as soon as able. We are seeing intermittent improvement. 2:40pm EDT Technology Teams are looking into issues we are seeing with some private labels with intermittently being unavailable. 1:56pm EDT https://status.openlane.com/incident/430575 Tue, 17 Sep 2024 14:19:00 -0000 https://status.openlane.com/incident/430575#f2b3c7de6dd215afe0887701d6ba881b2240506bff718b095b29128fe37972b2 **Resolved** The teams have confirmed the platform stability and have caught up on any inspections that were stuck in pending. 10:19am EDT **Monitoring** The teams have put a fix in place and are monitoring the platform for stability. 10:10am EDT **Identified** The teams have identified the issue and are working on resolving as soon as able. 9:59am EDT **Investigating** The technology teams are working on an issue causing pages on autovinlive.com to not load or load slowly. We are also seeing some delays with inspections processing. 9:59am EDT The technology teams are investigating an issue with pages not loading or loading very slowly on autovinlive.com 9:59am EDT https://status.openlane.com/incident/430575 Tue, 17 Sep 2024 14:10:00 -0000 https://status.openlane.com/incident/430575#44317163a3b3210c735a7ba15609b7ab44d41f61ba3b950e61a5139c9b70bddf **Monitoring** The teams have put a fix in place and are monitoring the platform for stability. 10:10am EDT **Identified** The teams have identified the issue and are working on resolving as soon as able. 9:59am EDT **Investigating** The technology teams are working on an issue causing pages on autovinlive.com to not load or load slowly. We are also seeing some delays with inspections processing. 9:59am EDT The technology teams are investigating an issue with pages not loading or loading very slowly on autovinlive.com 9:59am EDT https://status.openlane.com/incident/430575 Tue, 17 Sep 2024 14:00:00 -0000 https://status.openlane.com/incident/430575#8f957023a1f51c5cf1ea3217fa371c15d2242d8a1e7b85fb82576d1ecb45cb82 **Identified** The teams have identified the issue and are working on resolving as soon as able. 9:59am EDT **Investigating** The technology teams are working on an issue causing pages on autovinlive.com to not load or load slowly. We are also seeing some delays with inspections processing. 9:59am EDT The technology teams are investigating an issue with pages not loading or loading very slowly on autovinlive.com 9:59am EDT https://status.openlane.com/incident/429987 Mon, 16 Sep 2024 15:14:00 -0000 https://status.openlane.com/incident/429987#3382cefd355720d0f9f1ae7013d94a2c7032a6314f73c60d5870dddab8b4b4db **Resolved** The technology teams have resolved the issue and all inspections have been received and processed and platform is stable. 11:14am EDT **Monitoring** The technology teams have implemented a change and are seeing functionality return to normal with new inspections. We are still investigating inspections from earlier today that are yet to process and working on processing these as fast as able. 10:16am EDT **Identified** We have identified the issue and are working on restoring functionality of the site. 9:16am EDT **Investigating** The technology teams are working on an issue causing pages on autovinlive.com to not load or load slowly. 9:10am EDT The technology teams are investigating an issue with pages not loading or loading very slowly on autovinlive.com 9:10am EDT https://status.openlane.com/incident/429987 Mon, 16 Sep 2024 14:16:00 -0000 https://status.openlane.com/incident/429987#b8215c8f28b214541bd47c2b341abd50080b5b7c45611103e846d49f482d5488 **Monitoring** The technology teams have implemented a change and are seeing functionality return to normal with new inspections. We are still investigating inspections from earlier today that are yet to process and working on processing these as fast as able. 10:16am EDT **Identified** We have identified the issue and are working on restoring functionality of the site. 9:16am EDT **Investigating** The technology teams are working on an issue causing pages on autovinlive.com to not load or load slowly. 9:10am EDT The technology teams are investigating an issue with pages not loading or loading very slowly on autovinlive.com 9:10am EDT https://status.openlane.com/incident/429987 Mon, 16 Sep 2024 13:10:00 -0000 https://status.openlane.com/incident/429987#4b519a402f1486af4a160ba70ffeb89756d2fafb382586e0a0b153e19eac5bb5 **Identified** We have identified the issue and are working on restoring functionality of the site. 9:16am EDT **Investigating** The technology team are working on an issue causing pages on autovinlive.com to not load or load slowly. 9:10am EDT The technology teams are investigating an issue with pages not loading or loading very slowly on autovinlive.com 9:10am EDT https://status.openlane.com/incident/420755 Wed, 28 Aug 2024 17:11:00 -0000 https://status.openlane.com/incident/420755#7d415be2038d1ac95b5e0c9fed3dc763b7e0a52820808ab7f324b2ec5fb94db9 **Resolved** We have confirmed the ADESA Clear login issue is now resolved. 1:11pm EDT **Monitoring** We have worked with our third party and have restored the ADESA Clear login functionality and users can login via normal login credentials and the legacy ADESA credentials are no longer required. Some users may need to clear the browser cache and cookies. 1:07pm EDT **Identified** We have identified the issue and our working with our third party provider to resolve the login issues. We continue to encourage ADESA Clear users to login to buy.adesa.com with legacy ADESA login credentials. If users are having issues, they can call ADESA Support at 888-526-7326. 11:26am EDT **Investigating** OPENLANE Teams are working to restore this service as soon as able for the users impacted. ADESA Clear users are able to login to buy.adesa.com with legacy ADESA login credentials. If users are having issues, they can call ADESA Support at 888-526-7326. 10:44am EDT OPENLANE has identified an issue with many ADESA Clear users who are unable to login to the ADESA Marketplace app as well as buy.adesa.com. 9:00am EDT https://status.openlane.com/incident/420755 Wed, 28 Aug 2024 17:07:00 -0000 https://status.openlane.com/incident/420755#b21bcf9c0e7765d777049b96535cc262a88d767d3a9428c9055723220f0ce5db **Monitoring** We have worked with our third party and have restored the ADESA Clear login functionality and users can login via normal login credentials and the legacy ADESA credentials are no longer required. 1:07pm EDT **Identified** We have identified the issue and our working with our third party provider to resolve the login issues. We continue to encourage ADESA Clear users to login to buy.adesa.com with legacy ADESA login credentials. If users are having issues, they can call ADESA Support at 888-526-7326. 11:26am EDT **Investigating** OPENLANE Teams are working to restore this service as soon as able for the users impacted. ADESA Clear users are able to login to buy.adesa.com with legacy ADESA login credentials. If users are having issues, they can call ADESA Support at 888-526-7326. 10:44am EDT OPENLANE has identified an issue with many ADESA Clear users who are unable to login to the ADESA Marketplace app as well as buy.adesa.com. 9:00am EDT https://status.openlane.com/incident/420755 Wed, 28 Aug 2024 15:26:00 -0000 https://status.openlane.com/incident/420755#85ebcb5a7c9a10b9c655433442bd07ec33881ee6ba38946c4078376c5550e321 **Identified** We have identified the issue and our working with our third party provider to resolve the login issues. We continue to encourage ADESA Clear users to login to buy.adesa.com with legacy ADESA login credentials. If users are having issues, they can call ADESA Support at 888-526-7326. 11:26am EDT **Investigating** OPENLANE Teams are working to restore this service as soon as able for the users impacted. ADESA Clear users are able to login to buy.adesa.com with legacy ADESA login credentials. If users are having issues, they can call ADESA Support at 888-526-7326. 10:44am EDT OPENLANE has identified an issue with many ADESA Clear users who are unable to login to the ADESA Marketplace app as well as buy.adesa.com. 9:00am EDT https://status.openlane.com/incident/420755 Wed, 28 Aug 2024 14:44:00 -0000 https://status.openlane.com/incident/420755#dec8e19de3a9e1254a6afe6e191952f6b433318448dbb466402e258ba4cd7901 **Investigating** OPENLANE Teams are working to restore this service as soon as able for the users impacted. ADESA Clear users are able to login to buy.adesa.com with legacy ADESA login credentials. If users are having issues, they can call ADESA Support at 888-526-7326. 10:44am EDT OPENLANE has identified an issue with many ADESA Clear users who are unable to login to the ADESA Marketplace app as well as buy.adesa.com. 9:00am EDT https://status.openlane.com/incident/416120 Sun, 25 Aug 2024 05:00:00 -0000 https://status.openlane.com/incident/416120#4f11882e56e8c831e4e43274e0d29e8caae5376a7835926beb4cf079f51c42aa Maintenance completed https://status.openlane.com/incident/416120 Sun, 25 Aug 2024 05:00:00 -0000 https://status.openlane.com/incident/416120#4f11882e56e8c831e4e43274e0d29e8caae5376a7835926beb4cf079f51c42aa Maintenance completed https://status.openlane.com/incident/416120 Sun, 25 Aug 2024 05:00:00 -0000 https://status.openlane.com/incident/416120#4f11882e56e8c831e4e43274e0d29e8caae5376a7835926beb4cf079f51c42aa Maintenance completed https://status.openlane.com/incident/416120 Sun, 25 Aug 2024 05:00:00 -0000 https://status.openlane.com/incident/416120#4f11882e56e8c831e4e43274e0d29e8caae5376a7835926beb4cf079f51c42aa Maintenance completed https://status.openlane.com/incident/416120 Sun, 25 Aug 2024 02:00:00 -0000 https://status.openlane.com/incident/416120#de11c1e8131554075096a7737bce5fc227c97e5d9d8860b19e0d12ac05c9be47 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance next weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, August 24th - 10:00pm ET • Estimated Completion - Sunday, August 25th – 1:00am ET https://status.openlane.com/incident/416120 Sun, 25 Aug 2024 02:00:00 -0000 https://status.openlane.com/incident/416120#de11c1e8131554075096a7737bce5fc227c97e5d9d8860b19e0d12ac05c9be47 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance next weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, August 24th - 10:00pm ET • Estimated Completion - Sunday, August 25th – 1:00am ET https://status.openlane.com/incident/416120 Sun, 25 Aug 2024 02:00:00 -0000 https://status.openlane.com/incident/416120#de11c1e8131554075096a7737bce5fc227c97e5d9d8860b19e0d12ac05c9be47 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance next weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, August 24th - 10:00pm ET • Estimated Completion - Sunday, August 25th – 1:00am ET https://status.openlane.com/incident/416120 Sun, 25 Aug 2024 02:00:00 -0000 https://status.openlane.com/incident/416120#de11c1e8131554075096a7737bce5fc227c97e5d9d8860b19e0d12ac05c9be47 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance next weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, August 24th - 10:00pm ET • Estimated Completion - Sunday, August 25th – 1:00am ET https://status.openlane.com/incident/417255 Wed, 21 Aug 2024 23:49:00 -0000 https://status.openlane.com/incident/417255#d2df5fe987879324b8c91fb6033b961ee8adf8ee607983bfdb97a5fe62f38113 **Resolved**: The incident has been resolved and delivery should be occurring as expected. 7:49 PM EDT **Monitoring**: Technology teams have put a fix in place and are validating delivery across the workflow. 7:35 PM EDT **Identified**: Technology teams have identified the issue and are working to resolve as soon as possible. 7:25 PM EDT **Investigating**: Development teams are working on an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT Our development teams have identified an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT https://status.openlane.com/incident/417255 Wed, 21 Aug 2024 23:35:00 -0000 https://status.openlane.com/incident/417255#c68edf21c720b551907848b4e44e748f5035e627b894843fc9022253706b6800 **Monitoring**: Technology teams have put a fix in place and are validating delivery across the workflow. 7:35 PM EDT **Identified**: Technology teams have identified the issue and are working to resolve as soon as possible. 7:25 PM EDT **Investigating**: Development teams are working on an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT Our development teams have identified an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT https://status.openlane.com/incident/417255 Wed, 21 Aug 2024 23:23:00 -0000 https://status.openlane.com/incident/417255#450061583aba4c588e48b563dc7c79430fabc7a60f1bc6dab9c0df1becfe9aa8 **Identified**: Technology teams have identified the issue and are working to resolve as soon as possible. 7:25 PM **Investigating**: Development teams are working on an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT Our development teams have identified an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT https://status.openlane.com/incident/417255 Wed, 21 Aug 2024 22:27:00 -0000 https://status.openlane.com/incident/417255#74df5d1bf8cd3a13da1240f15bf3a8cfab74b7b1147a996f544012f7ba14dfa7 **Investigating:** Development teams are working on an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT Our development teams have identified an issue with inbound emails not being delivered as expected to ca.support@openlane.com. 6:27 PM EDT https://status.openlane.com/incident/409697 Wed, 07 Aug 2024 07:58:00 -0000 https://status.openlane.com/incident/409697#8cc94ecd71717c3bc840a95cd37750b9b775365f6c6c637f366e09fc3a6b269d **Resolved** OPENLANE Technology Teams have resolved the issues and Inspection Assignments and Services are being processed. Some assignments may be delayed, but will catch up over next few hours. 3:58am EDT **Monitoring:** The technology teams have restored all the services and are currently working on the Inspection Assignments and related Inspection Services for the upcoming day. 3:24am EDT The technology teams are seeing most services return to normal and are working on the remaining services. We are actively working on Inspection Assignments and related Inspection Services in addition to monitoring platform stability. 02:04am EDT **Identified** OPENLANE technology teams remain focused on restoration of service and are seeing some functionality recovering. Next estimated point is 10pm EDT for full restoration. 8:53pm EDT The technology teams are still working on restoration of service. Current expected time to restoration is estimated for 8pm EDT and then the additional steps for Inspection Assignments and related Inspection Services will be restored. 6:15pm EDT The teams have found there are some services that have not recovered. As a result, we are undergoing emergency maintenance to the platform to restore service. Estimated time to restoration of service is 6:00pm EDT when there will be additional steps taken to ensure all Inspection Assignments and related inspection services are working as expected. 4:47pm EDT **Monitoring** The teams have performed some restorative measures to bring the service back online and are working through to restore all functionality. 12:00pm EDT **Identified** The teams have identified the issue and are working to resolve as soon as able. 6:20am EDT **Investigating**: OPENLANE is aware of an issue impacting AVL Client Portal, Operations, and database integrations at this time. The teams are engaged on identifying the cause and working to remediate. 6:13am EDT https://status.openlane.com/incident/409697 Wed, 07 Aug 2024 07:24:00 -0000 https://status.openlane.com/incident/409697#0b7f7f81d0028e71483d3d5c94d38be7d58e4652daf4629f7a37fdae249ac4ba **Monitoring:** The technology teams have restored all the services and are currently working on the Inspection Assignments and related Inspection Services for the upcoming day. 3:24am EDT The technology teams are seeing most services return to normal and are working on the remaining services. We are actively working on Inspection Assignments and related Inspection Services in addition to monitoring platform stability. 02:04am EDT **Identified** OPENLANE technology teams remain focused on restoration of service and are seeing some functionality recovering. Next estimated point is 10pm EDT for full restoration. 8:53pm EDT The technology teams are still working on restoration of service. Current expected time to restoration is estimated for 8pm EDT and then the additional steps for Inspection Assignments and related Inspection Services will be restored. 6:15pm EDT The teams have found there are some services that have not recovered. As a result, we are undergoing emergency maintenance to the platform to restore service. Estimated time to restoration of service is 6:00pm EDT when there will be additional steps taken to ensure all Inspection Assignments and related inspection services are working as expected. 4:47pm EDT **Monitoring** The teams have performed some restorative measures to bring the service back online and are working through to restore all functionality. 12:00pm EDT **Identified** The teams have identified the issue and are working to resolve as soon as able. 6:20am EDT **Investigating**: OPENLANE is aware of an issue impacting AVL Client Portal, Operations, and database integrations at this time. The teams are engaged on identifying the cause and working to remediate. 6:13am EDT https://status.openlane.com/incident/409697 Wed, 07 Aug 2024 06:04:00 -0000 https://status.openlane.com/incident/409697#331b011ba17c4d362acbd463fb1c6c0d5a46ed6057d176696d3ebe51fd770781 **Monitoring:** The technology teams are seeing most services return to normal and are working on the remaining services. We are actively working on Inspection Assignments and related Inspection Services in addition to monitoring platform stability. 02:04am EDT **Identified** OPENLANE technology teams remain focused on restoration of service and are seeing some functionality recovering. Next estimated point is 10pm EDT for full restoration. 8:53pm EDT The technology teams are still working on restoration of service. Current expected time to restoration is estimated for 8pm EDT and then the additional steps for Inspection Assignments and related Inspection Services will be restored. 6:15pm EDT The teams have found there are some services that have not recovered. As a result, we are undergoing emergency maintenance to the platform to restore service. Estimated time to restoration of service is 6:00pm EDT when there will be additional steps taken to ensure all Inspection Assignments and related inspection services are working as expected. 4:47pm EDT **Monitoring** The teams have performed some restorative measures to bring the service back online and are working through to restore all functionality. 12:00pm EDT **Identified** The teams have identified the issue and are working to resolve as soon as able. 6:20am EDT **Investigating**: OPENLANE is aware of an issue impacting AVL Client Portal, Operations, and database integrations at this time. The teams are engaged on identifying the cause and working to remediate. 6:13am EDT https://status.openlane.com/incident/409697 Wed, 07 Aug 2024 00:53:00 -0000 https://status.openlane.com/incident/409697#c092503e0576023a6245525508e29d9aebe6ada291370c7c6e38fc47333bc8f8 **Identified** OPENLANE technology teams remain focused on restoration of service and are seeing some functionality recovering. Next estimated point is 10pm EDT for full restoration. 8:53pm EDT The technology teams are still working on restoration of service. Current expected time to restoration is estimated for 8pm EDT and then the additional steps for Inspection Assignments and related Inspection Services will be restored. 6:15pm EDT The teams have found there are some services that have not recovered. As a result, we are undergoing emergency maintenance to the platform to restore service. Estimated time to restoration of service is 6:00pm EDT when there will be additional steps taken to ensure all Inspection Assignments and related inspection services are working as expected. 4:47pm EDT **Monitoring** The teams have performed some restorative measures to bring the service back online and are working through to restore all functionality. 12:00pm EDT **Identified** The teams have identified the issue and are working to resolve as soon as able. 6:20am EDT **Investigating**: OPENLANE is aware of an issue impacting AVL Client Portal, Operations, and database integrations at this time. The teams are engaged on identifying the cause and working to remediate. 6:13am EDT https://status.openlane.com/incident/409697 Tue, 06 Aug 2024 16:44:00 -0000 https://status.openlane.com/incident/409697#106a5c550a6f9eded788856e5543e8c7f73152a2746df8a243c953ffebd0b3dc **Identified** The teams have found there are some services that have not recovered and are working with our service provider to restore service as soon as able. 12:44pm EDT **Monitoring** The teams have performed some restorative measures to bring the service back online and are working through to restore all functionality. 12:00pm EDT **Identified** The teams have identified the issue and are working to resolve as soon as able. 6:20am EDT **Investigating**: OPENLANE is aware of an issue impacting AVL Client Portal, Operations, and database integrations at this time. The teams are engaged on identifying the cause and working to remediate. 6:13am EDT https://status.openlane.com/incident/409697 Tue, 06 Aug 2024 11:50:00 -0000 https://status.openlane.com/incident/409697#b9a8a6226a78c7dafd6b9e89bbe3a47bf0c949cd811c2980dc3a03f237518975 **Monitoring** The teams have performed some restorative measures to bring the service back online and are working to validate that everything is working as expected. 7:50am EDT **Identified** The teams have identified the issue and are working to resolve as soon as able. 6:20am EDT **Investigating**: OPENLANE is aware of an issue impacting AVL Client Portal, Operations, and database integrations at this time. The teams are engaged on identifying the cause and working to remediate. 6:13am EDT https://status.openlane.com/incident/409697 Tue, 06 Aug 2024 11:10:00 -0000 https://status.openlane.com/incident/409697#c93783c73f9dc8d14604c321e2a8ccce199ee503c1d9b252cfb3a8e448bae5ef **Monitoring** The teams have performed some restorative measures to bring the service back online and are working to validate that everything is working as expected. 7:10am EDT **Identified** The teams have identified the issue and are working to resolve as soon as able. 6:20am EDT **Investigating**: OPENLANE is aware of an issue impacting AVL Client Portal, Operations, and database integrations at this time. The teams are engaged on identifying the cause and working to remediate. 6:13am EDT https://status.openlane.com/incident/409697 Tue, 06 Aug 2024 10:13:00 -0000 https://status.openlane.com/incident/409697#8914ad80303c88115d18370425bfb483583b4e32c405648a72ab63cebd6f88c3 **Identified**: OPENLANE is aware of an issue impacting AVL Client Portal, Operations, and database integrations at this time. The teams are engaged on identifying the cause and working to remediate. 6:13am EDT https://status.openlane.com/incident/400849 Fri, 19 Jul 2024 23:47:00 -0000 https://status.openlane.com/incident/400849#8075e1b9c72e9ebd3af03c4e84f21c8fb7b95ebba5b53a17e0162e47fd3abc83 **Resolved** The teams have resolved the issue and validated all functionality has been restored. 7:47pm EDT **Monitoring** Teams have put a fix in place and have restored functionality to the site and are validating stability across the platforms. 7:37pm EDT **Identified** Teams have identified the issue and are in progressing of stabilizing the site to full functionality. 7:15pm EDT **Investigating** Teams are working on an issue to resolve an issue with the Open Auction US Site as soon as able. 7:04pm EDT The technology team has been alerted to the Open Auction US site with pages not loading intermittently. 6:58pm EDT https://status.openlane.com/incident/400849 Fri, 19 Jul 2024 23:37:00 -0000 https://status.openlane.com/incident/400849#d71e9874a981fe6dc42c6294bc72b46f6e98cda610b4f103716fd7cb154123a0 **Monitoring** Teams have put a fix in place and have restored functionality to the site and are validating stability across the platforms. 7:37pm EDT **Identified** Teams have identified the issue and are in progressing of stabilizing the site to full functionality. 7:15pm EDT **Investigating** Teams are working on an issue to resolve an issue with the Open Auction US Site as soon as able. 7:04pm EDT The technology team has been alerted to the Open Auction US site with pages not loading intermittently. 6:58pm EDT https://status.openlane.com/incident/400849 Fri, 19 Jul 2024 23:15:00 -0000 https://status.openlane.com/incident/400849#80e4a2a7dc252190fe8348e4321f7360dad439866beb92e7f643417485b0b01b **Identified** Teams have identified the issue and are in progressing of stabilizing the site to full functionality. 7:15pm EDT **Investigating** Teams are working on an issue to resolve an issue with the Open Auction US Site as soon as able. 7:04pm EDT The technology team has been alerted to the Open Auction US site with pages not loading intermittently. 6:58pm EDT https://status.openlane.com/incident/400849 Fri, 19 Jul 2024 23:01:00 -0000 https://status.openlane.com/incident/400849#61ff7ba617ca450f76f439163bef1a75f2f6169c46649dab8427b5ee53292019 **Investigating** Teams are working on an issue to resolve an issue with the Open Auction US Site as soon as able. 7:04pm EDT The technology team has been alerted to the Open Auction US site with pages not loading intermittently. 6:58pm EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 13:54:00 -0000 https://status.openlane.com/incident/400019#c8691f01232168eb28c9aaaa51c3a2f73e7420aa2a56b7888ec833d52fb81012 **Resolved** We have confirmed the cameras are working as expected again, and all delayed sales are ready to begin running. 9:54am EDT **Monitoring** The technology teams have put a fix in place and are validating the cameras for today's sales are all working as expected. All sales that were scheduled for 10:00am EDT and thereafter should begin running at the original scheduled time. 9:45am EDT **Identified** The streaming provider has identified the issue and are trying to resolve as soon as able. We are going to delay a little further some of the Simulcast sales. NEW Estimated Time for the delayed sales to begin running will be 10:00am EDT. 9:23am EDT **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 13:54:00 -0000 https://status.openlane.com/incident/400019#c8691f01232168eb28c9aaaa51c3a2f73e7420aa2a56b7888ec833d52fb81012 **Resolved** We have confirmed the cameras are working as expected again, and all delayed sales are ready to begin running. 9:54am EDT **Monitoring** The technology teams have put a fix in place and are validating the cameras for today's sales are all working as expected. All sales that were scheduled for 10:00am EDT and thereafter should begin running at the original scheduled time. 9:45am EDT **Identified** The streaming provider has identified the issue and are trying to resolve as soon as able. We are going to delay a little further some of the Simulcast sales. NEW Estimated Time for the delayed sales to begin running will be 10:00am EDT. 9:23am EDT **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 13:45:00 -0000 https://status.openlane.com/incident/400019#78b6856bd8deae588ba655645e7bd11f7aba87d80983cf65711d962827a4e888 **Monitoring** The technology teams have put a fix in place and are validating the cameras for today's sales are all working as expected. All sales that were scheduled for 10:00am EDT and thereafter should begin running at the original scheduled time. 9:45am EDT **Identified** The streaming provider has identified the issue and are trying to resolve as soon as able. We are going to delay a little further some of the Simulcast sales. NEW Estimated Time for the delayed sales to begin running will be 10:00am EDT. 9:23am EDT **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 13:45:00 -0000 https://status.openlane.com/incident/400019#78b6856bd8deae588ba655645e7bd11f7aba87d80983cf65711d962827a4e888 **Monitoring** The technology teams have put a fix in place and are validating the cameras for today's sales are all working as expected. All sales that were scheduled for 10:00am EDT and thereafter should begin running at the original scheduled time. 9:45am EDT **Identified** The streaming provider has identified the issue and are trying to resolve as soon as able. We are going to delay a little further some of the Simulcast sales. NEW Estimated Time for the delayed sales to begin running will be 10:00am EDT. 9:23am EDT **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 13:24:00 -0000 https://status.openlane.com/incident/400019#5faa6bc04b3cdb383bd231ad5a5a48e6a474af0c49967c5157f73f6f7d52c59a **Identified** The streaming provider has identified the issue and are trying to resolve as soon as able. We are going to delay a little further some of the Simulcast sales. **NEW Estimated Time for the delayed sales to begin running will be 10:00am EDT.** 9:23am EDT. **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 13:24:00 -0000 https://status.openlane.com/incident/400019#5faa6bc04b3cdb383bd231ad5a5a48e6a474af0c49967c5157f73f6f7d52c59a **Identified** The streaming provider has identified the issue and are trying to resolve as soon as able. We are going to delay a little further some of the Simulcast sales. **NEW Estimated Time for the delayed sales to begin running will be 10:00am EDT.** 9:23am EDT. **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 12:58:00 -0000 https://status.openlane.com/incident/400019#33c1e5a350e3ec40373b4211e38a0ad576bb9900bf84b3ad9ac54e4b60c5c76a **Identified** The streaming provider has identified the issue and are trying to resolve as soon as able. We are going to delay a little further some of the Simulcast sales. Estimated time for the delayed sales to begin running will be 9:30am EDT. 8:58am EDT. **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 12:58:00 -0000 https://status.openlane.com/incident/400019#33c1e5a350e3ec40373b4211e38a0ad576bb9900bf84b3ad9ac54e4b60c5c76a **Identified** The streaming provider has identified the issue and are trying to resolve as soon as able. We are going to delay a little further some of the Simulcast sales. Estimated time for the delayed sales to begin running will be 9:30am EDT. 8:58am EDT. **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 12:15:00 -0000 https://status.openlane.com/incident/400019#2628c74eb5c2a8d05c2e469f3b3cd7f5e28afdd71d851a8b46f3d1d5f9b92fa1 **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/400019 Thu, 18 Jul 2024 12:15:00 -0000 https://status.openlane.com/incident/400019#2628c74eb5c2a8d05c2e469f3b3cd7f5e28afdd71d851a8b46f3d1d5f9b92fa1 **Investigating** Teams are working with our third party streaming provider to address an issue preventing our Simulcast sales to begin this morning. 8:15am EDT Our technology teams have identified an issue with our camera streaming to support Simulcast sales. We are working to resolve as soon as able. 8:15am EDT https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 06:00:00 -0000 https://status.openlane.com/incident/395709#44c17ef9cda96af8ad5cb465f509de2d8eb9d844a0f234f921d28fb0285831de Maintenance completed https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 06:00:00 -0000 https://status.openlane.com/incident/395709#44c17ef9cda96af8ad5cb465f509de2d8eb9d844a0f234f921d28fb0285831de Maintenance completed https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 06:00:00 -0000 https://status.openlane.com/incident/395709#44c17ef9cda96af8ad5cb465f509de2d8eb9d844a0f234f921d28fb0285831de Maintenance completed https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 06:00:00 -0000 https://status.openlane.com/incident/395709#44c17ef9cda96af8ad5cb465f509de2d8eb9d844a0f234f921d28fb0285831de Maintenance completed https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 06:00:00 -0000 https://status.openlane.com/incident/395709#44c17ef9cda96af8ad5cb465f509de2d8eb9d844a0f234f921d28fb0285831de Maintenance completed https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 02:00:00 -0000 https://status.openlane.com/incident/395709#a040d1fce93a4fbb58d2b732ddc6a5356b0ee5f31eb9bf4d6eefd34a096061a7 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, July 13th - 10:00pm ET • Estimated Completion - Sunday, July 14th – 2:00am ET https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 02:00:00 -0000 https://status.openlane.com/incident/395709#a040d1fce93a4fbb58d2b732ddc6a5356b0ee5f31eb9bf4d6eefd34a096061a7 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, July 13th - 10:00pm ET • Estimated Completion - Sunday, July 14th – 2:00am ET https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 02:00:00 -0000 https://status.openlane.com/incident/395709#a040d1fce93a4fbb58d2b732ddc6a5356b0ee5f31eb9bf4d6eefd34a096061a7 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, July 13th - 10:00pm ET • Estimated Completion - Sunday, July 14th – 2:00am ET https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 02:00:00 -0000 https://status.openlane.com/incident/395709#a040d1fce93a4fbb58d2b732ddc6a5356b0ee5f31eb9bf4d6eefd34a096061a7 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, July 13th - 10:00pm ET • Estimated Completion - Sunday, July 14th – 2:00am ET https://status.openlane.com/incident/395709 Sun, 14 Jul 2024 02:00:00 -0000 https://status.openlane.com/incident/395709#a040d1fce93a4fbb58d2b732ddc6a5356b0ee5f31eb9bf4d6eefd34a096061a7 Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, July 13th - 10:00pm ET • Estimated Completion - Sunday, July 14th – 2:00am ET https://status.openlane.com/incident/386038 Sun, 23 Jun 2024 06:00:00 -0000 https://status.openlane.com/incident/386038#102e201946e2111c951ce6f8302d1451833de7b332dca11569e0d60f3683925d Maintenance completed https://status.openlane.com/incident/386038 Sun, 23 Jun 2024 06:00:00 -0000 https://status.openlane.com/incident/386038#102e201946e2111c951ce6f8302d1451833de7b332dca11569e0d60f3683925d Maintenance completed https://status.openlane.com/incident/386038 Sun, 23 Jun 2024 06:00:00 -0000 https://status.openlane.com/incident/386038#102e201946e2111c951ce6f8302d1451833de7b332dca11569e0d60f3683925d Maintenance completed https://status.openlane.com/incident/386038 Sun, 23 Jun 2024 06:00:00 -0000 https://status.openlane.com/incident/386038#102e201946e2111c951ce6f8302d1451833de7b332dca11569e0d60f3683925d Maintenance completed https://status.openlane.com/incident/386038 Sun, 23 Jun 2024 02:00:00 -0000 https://status.openlane.com/incident/386038#15185095d96443fdb245b4204710016812316c8e9fa554deb77b1890dd074aeb Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, June 22nd - 10:00pm ET • Estimated Completion - Sunday, June 23rd – 2:00am ET https://status.openlane.com/incident/386038 Sun, 23 Jun 2024 02:00:00 -0000 https://status.openlane.com/incident/386038#15185095d96443fdb245b4204710016812316c8e9fa554deb77b1890dd074aeb Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, June 22nd - 10:00pm ET • Estimated Completion - Sunday, June 23rd – 2:00am ET https://status.openlane.com/incident/386038 Sun, 23 Jun 2024 02:00:00 -0000 https://status.openlane.com/incident/386038#15185095d96443fdb245b4204710016812316c8e9fa554deb77b1890dd074aeb Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, June 22nd - 10:00pm ET • Estimated Completion - Sunday, June 23rd – 2:00am ET https://status.openlane.com/incident/386038 Sun, 23 Jun 2024 02:00:00 -0000 https://status.openlane.com/incident/386038#15185095d96443fdb245b4204710016812316c8e9fa554deb77b1890dd074aeb Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance this weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN Auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, June 22nd - 10:00pm ET • Estimated Completion - Sunday, June 23rd – 2:00am ET https://status.openlane.com/incident/387530 Fri, 21 Jun 2024 18:46:00 -0000 https://status.openlane.com/incident/387530#bdb46a76a0b6535b432bf8c52aa9bfee9cfa179cacb1c2eb6fafcf5d5108d53c **Resolved** The team has validated the fix for the VIN bar code scanning. As a workaround for Driver License Number for checkout, users are to manually enter this in for now. The team is planning on having the scanning function back in service as soon as able. 2:46pm EDT **Monitoring** The team has put a fix in that will restore functionality of scanning VIN bar codes, users will need to download the latest iOS version to the device. For check out, the team is still working on a fix for scanning driver's licenses, but manually entering the information will allow for check out. 10:07am EDT **Identified** The teams have identified the issue preventing users to use the scanning function of licenses of the GateApp and are working to restore service. Users will need to manually the driver's license number. 9:15am EDT We have identified an issue with GateApp where users are unable to scan licenses during the stock out process as well as VINs during check-in. 9:10am EDT https://status.openlane.com/incident/387530 Fri, 21 Jun 2024 14:07:00 -0000 https://status.openlane.com/incident/387530#a5949068fcee098cd4a16ae49c3469f5765b3eafa0a1f5fca91ed8f50c394a45 **Monitoring** The team has put a fix in that will restore functionality of scanning VIN bar codes, users will need to download the latest iOS version to the device. For check out, the team is still working on a fix for scanning driver's licenses, but manually entering the information will allow for check out. 10:07am EDT **Identified** The teams have identified the issue preventing users to use the scanning function of licenses of the GateApp and are working to restore service. Users will need to manually the driver's license number. 9:15am EDT We have identified an issue with GateApp where users are unable to scan licenses during the stock out process as well as VINs during check-in. 9:10am EDT https://status.openlane.com/incident/387530 Fri, 21 Jun 2024 13:15:00 -0000 https://status.openlane.com/incident/387530#4adcf9669f9d45af50078271e742b7709b9eba2c66db9a0b1a03a3a7d34b534f **Identified** The teams have identified the issue preventing users to use the scanning function of licenses of the GateApp and are working to restore service. Users will need to manually the driver's license number. 9:15am EDT We have identified an issue with GateApp where users are unable to scan licenses during the stock out process. 9:10am EDT https://status.openlane.com/incident/380013 Wed, 05 Jun 2024 18:59:00 -0000 https://status.openlane.com/incident/380013#279f4008deb3ecce2862e2830cb19851628ba51f089d1bc5e6eccaad2be6edfc **Resolved** Teams have validated the platform is stable and we have resolved the incident. 3:00pm EDT **Monitoring** Team has made an update and the Inspections Portal is available now. Team is working to validate the stability of the platform. 2:10pm EDT **Identified** Team has identified the issue and are working to resolve. 1:42pm EDT **Investigating** Team is investigating an issue where Inspections Portal is intermittently available. Teams are investigating to resolve as soon as able. 1:28pm EDT OPENLANE Inspections Portal is intermittently unavailable. 1:38pm EDT https://status.openlane.com/incident/380013 Wed, 05 Jun 2024 18:10:00 -0000 https://status.openlane.com/incident/380013#b1a3245220bbfc8f2c0f545472a6b57b934a5071a8038441cd4fa1545df67d29 **Monitoring** Team has made an update and the Inspections Portal is available now. Team is working to validate the stability of the platform. 2:10pm EDT **Identified** Team has identified the issue and are working to resolve. 1:42pm EDT **Investigating** Team is investigating an issue where Inspections Portal is intermittently available. Teams are investigating to resolve as soon as able. 1:28pm EDT OPENLANE Inspections Portal is intermittently unavailable. 1:38pm EDT https://status.openlane.com/incident/380013 Wed, 05 Jun 2024 17:42:00 -0000 https://status.openlane.com/incident/380013#f47bcf0c1858a936ff4b9ee756a406c73429841e2f1f9a8479ead856f8f6ec5b **Identified** Team has identified the issue and are working to resolve. 1:42pm EDT **Investigating** Team is investigating an issue where Inspections Portal is intermittently available. Teams are investigating to resolve as soon as able. 1:28pm EDT OPENLANE Inspections Portal is intermittently unavailable. 1:38pm EDT https://status.openlane.com/incident/380013 Wed, 05 Jun 2024 17:27:00 -0000 https://status.openlane.com/incident/380013#5f5ad7133e9b08da8c7b55a853c4a98558f8d3536b7ae572852318e382de679c **Investigating** Team is investigating an issue where Inspections Portal is intermittently available. Teams are investigating to resolve as soon as able. 1:28pm EDT OPENLANE Inspections Portal is intermittently unavailable. 1:38pm EDT https://status.openlane.com/incident/364401 Fri, 03 May 2024 20:50:00 -0000 https://status.openlane.com/incident/364401#ecef9967bdccd14b0bc459a716b61f5175e74a1cb2462463eb32232d36235b5c **Resolved** The update is working as expected and users are able to login again. 4:45pm EDT **Monitoring** An update has been made to AuctionTrac mobile and users should now be able to login successfully. If you are still experiencing crashes, please try to uninstall and reinstall the mobile app. 4:50pm EDT **Identified** The technology teams have identified an issue with AuctionTrac and are working to resolve as soon as able. 2:40pm EDT We have received reports where users who are trying to install AuctionTrac on mobile phones are unable to login. Users using AuctionTrac on the web are still able to use the service as expected. 2:30pm EDT https://status.openlane.com/incident/364401 Fri, 03 May 2024 20:30:00 -0000 https://status.openlane.com/incident/364401#367ee3a8d842fed92837d865dc625be5fb5ae596662e66638b8caeb0f1742413 **Monitoring** An update has been made to AuctionTrac mobile and users should now be able to login successfully. If you are still experiencing crashes, please try to uninstall and reinstall the mobile app. 4:30pm EDT **Identified** The technology teams have identified an issue with AuctionTrac and are working to resolve as soon as able. 2:40pm EDT We have received reports where users who are trying to install AuctionTrac on mobile phones are unable to login. Users using AuctionTrac on the web are still able to use the service as expected. 2:30pm EDT https://status.openlane.com/incident/364401 Fri, 03 May 2024 18:41:00 -0000 https://status.openlane.com/incident/364401#7c3ef113a940e8eb69d5a28905b5126930354092269b7ffc0e760e9319423d29 **Identified** The technology teams have identified an issue with AuctionTrac and are working to resolve as soon as able. 2:40pm EDT We have received reports where users who are trying to install AuctionTrac on mobile phones are unable to login. Users using AuctionTrac on the web are still able to use the service as expected. 2:30pm EDT https://status.openlane.com/incident/362377 Mon, 29 Apr 2024 18:30:00 -0000 https://status.openlane.com/incident/362377#a3e8d7696eff9488997f03bfcb3939304d56d24daa411ddc7db5b6da5ea359b2 **Resolved** The teams have validated all functionality has returned to normal and any users who may have been deactivated have been restored and should be able to login now. 2:30pm EDT **Monitoring** The teams are have put a fix in place and seeing users able to login again to app.openlane.ca. We are still verifying all site site functionality is working as expected with search and all vehicle statuses. Some trade states are still pending to appear, but should start populating shortly for TradeRev vehicles. 1:33pm EDT **Identified** The teams have identified the issue and are working on a fix to resolve the issue. 11:55am EDT **Investigating** Teams are investigating users who are unable to login and trying to resolve as soon as able. 11:42am EDT The technology teams are investigating an issue with several users unable to login to app.openlane.ca. 11:38am EDT https://status.openlane.com/incident/362377 Mon, 29 Apr 2024 16:40:00 -0000 https://status.openlane.com/incident/362377#56122a5a9137ab676547842af2beca56ec754de07c56d50ef3f47e63bb5d48cd **Identified** The teams are continuing to work on a fix to restore service as soon as able. 12:40pm EDT **Investigating** Teams are investigating users who are unable to login and trying to resolve as soon as able. 11:42am EDT The technology teams are investigating an issue with several users unable to login to app.openlane.ca. 11:38am EDT https://status.openlane.com/incident/362377 Mon, 29 Apr 2024 15:42:00 -0000 https://status.openlane.com/incident/362377#92b9dc91cfbf9d65e12ca9ada467f0247eaf4f9a383bbadc55e1c933afd95810 **Investigating** Teams are investigating users who are unable to login and trying to resolve as soon as able. 11:42am EDT The technology teams are investigating an issue with several users unable to login to app.openlane.ca. 11:38am EDT https://status.openlane.com/incident/356433 Sun, 21 Apr 2024 06:00:00 -0000 https://status.openlane.com/incident/356433#90866ed9ce4b10a248ab46a8364fceb138a08c6252deb2e4be268fd4ced8480b Maintenance completed https://status.openlane.com/incident/356433 Sun, 21 Apr 2024 06:00:00 -0000 https://status.openlane.com/incident/356433#90866ed9ce4b10a248ab46a8364fceb138a08c6252deb2e4be268fd4ced8480b Maintenance completed https://status.openlane.com/incident/356433 Sun, 21 Apr 2024 06:00:00 -0000 https://status.openlane.com/incident/356433#90866ed9ce4b10a248ab46a8364fceb138a08c6252deb2e4be268fd4ced8480b Maintenance completed https://status.openlane.com/incident/356433 Sun, 21 Apr 2024 06:00:00 -0000 https://status.openlane.com/incident/356433#90866ed9ce4b10a248ab46a8364fceb138a08c6252deb2e4be268fd4ced8480b Maintenance completed https://status.openlane.com/incident/356433 Sun, 21 Apr 2024 02:00:00 -0000 https://status.openlane.com/incident/356433#18bffa0f853e0c66f1d423ac36b984c6d9ab15f88697ac86666be0fff779936d Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance next weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, April 20th - 10:00pm ET • Estimated Completion - Sunday, April 21st – 2:00am ET https://status.openlane.com/incident/356433 Sun, 21 Apr 2024 02:00:00 -0000 https://status.openlane.com/incident/356433#18bffa0f853e0c66f1d423ac36b984c6d9ab15f88697ac86666be0fff779936d Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance next weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, April 20th - 10:00pm ET • Estimated Completion - Sunday, April 21st – 2:00am ET https://status.openlane.com/incident/356433 Sun, 21 Apr 2024 02:00:00 -0000 https://status.openlane.com/incident/356433#18bffa0f853e0c66f1d423ac36b984c6d9ab15f88697ac86666be0fff779936d Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance next weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, April 20th - 10:00pm ET • Estimated Completion - Sunday, April 21st – 2:00am ET https://status.openlane.com/incident/356433 Sun, 21 Apr 2024 02:00:00 -0000 https://status.openlane.com/incident/356433#18bffa0f853e0c66f1d423ac36b984c6d9ab15f88697ac86666be0fff779936d Heads up! All OPENLANE Marketplaces will be undergoing a scheduled maintenance next weekend. Please be aware that our platforms will be impacted while those activities are being performed. Maintenance pages will be displayed for our Franchise/Branded off-lease sites. For OPEN auction Canada users, new sessions and some DealerBlock features may become unavailable. For Open Auction US, there will be a delay for any inventory being uploaded during this period. • Start - Saturday, April 20th - 10:00pm ET • Estimated Completion - Sunday, April 21st – 2:00am ET https://status.openlane.com/incident/350243 Wed, 03 Apr 2024 14:21:00 -0000 https://status.openlane.com/incident/350243#07b28d037a631cd9406cd5b73ef9e1578ac7a0ef6ba1400262ae1ad76b07037e **Resolved** All issues have been resolved, and all users should be able to join sales. Users may need to refresh the Sales Schedule or Run List pages and try to rejoin. 10:21am EDT **Monitoring** Teams have applied a fix and users should be able to join sale now. Teams are still validating, we are currently expecting to begin the Montreal and Toronto sales by 10:30am EDT now. 10:03am EDT **Identified** Teams have identified the issue and should have the resolved in next 15 minutes. We are intending on the sales to begin at 10am EDT. 9:43am EDT **Investigating** Teams are working to resolve an issue with users joining Simulcast sale for Montreal and Toronto as soon as possible. 9:24am EDT Teams have received reports of users unable to access the Simulcast sales for Montreal and Toronto. 8:58am EDT https://status.openlane.com/incident/350243 Wed, 03 Apr 2024 14:03:00 -0000 https://status.openlane.com/incident/350243#f958d4cabe3cd07537b11972f75764c69db6de9ba3072c5471bbb214b0c0f2d0 **Monitoring** Teams have applied a fix and users should be able to join sale now. Teams are still validating, we are currently expecting to begin the Montreal and Toronto sales by 10:30am EDT now. 10:03am EDT **Identified** Teams have identified the issue and should have the resolved in next 15 minutes. We are intending on the sales to begin at 10am EDT. 9:43am EDT **Investigating** Teams are working to resolve an issue with users joining Simulcast sale for Montreal and Toronto as soon as possible. 9:24am EDT Teams have received reports of users unable to access the Simulcast sales for Montreal and Toronto. 8:58am EDT https://status.openlane.com/incident/350243 Wed, 03 Apr 2024 13:53:00 -0000 https://status.openlane.com/incident/350243#813861c2e6c4b13cbdc288060a2336f5dd54ae102872167b1ef2d93a4ac4b922 **Monitoring** Teams have applied a fix and users should be able to join sale now. 9:53am EDT **Identified** Teams have identified the issue and should have the resolved in next 15 minutes. We are intending on the sales to begin at 10am EDT. 9:43am EDT **Investigating** Teams are working to resolve an issue with users joining Simulcast sale for Montreal and Toronto as soon as possible. 9:24am EDT Teams have received reports of users unable to access the Simulcast sales for Montreal and Toronto. 8:58am EDT https://status.openlane.com/incident/350243 Wed, 03 Apr 2024 13:11:00 -0000 https://status.openlane.com/incident/350243#cd2efc9427fa77dba95ab6fff64d11491c305c8bb02669942d1c4a83d6bb87f4 **Identified** Teams have identified the issue and should have the resolved in next 15 minutes. We are intending on the sales to begin at 10am EDT. 9:43am EDT **Investigating** Teams are working to resolve an issue with users joining Simulcast sale for Montreal and Toronto as soon as possible. 9:24am EDT Teams have received reports of users unable to access the Simulcast sales for Montreal and Toronto. 8:58am EDT